What users are saying about
8 Ratings
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Score 7.2 out of 100
10 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
Anonymous | TrustRadius Reviewer

Sophos Secure Email Gateways

If trying to ensure the email is secure from a certain degree of threats like spam, ransomware and even phishing attacks than Sophos Secure Email Gateway is the answer. In our organization, it's been implemented and none of the security incidents related to those attacks that rooted from email is reported. And Sophos Secure Email Gateway has one of the best email encryption methods we found on the market.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

AppRiver
7.7
Sophos Secure Email Gateways
7.8
Anti-malware
AppRiver
7.7
Sophos Secure Email Gateways
9.0
Cusomizability
AppRiver
8.7
Sophos Secure Email Gateways
6.4
Data Loss Protection
AppRiver
10.0
Sophos Secure Email Gateways
6.5
Threat Detection
AppRiver
6.0
Sophos Secure Email Gateways
8.5
Sandboxing
AppRiver
7.0
Sophos Secure Email Gateways
7.5
End-to-End Encryption
AppRiver
6.7
Sophos Secure Email Gateways
9.0
Management Tools
AppRiver
7.7
Sophos Secure Email Gateways
8.0

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman | TrustRadius Reviewer

Sophos Secure Email Gateways

  • Filters spam emails and keeps our inboxes clean, even keeps our spam folders in Gmail clear.
  • Filters phishing emails that can be dangerous to our team's security.
Anonymous | TrustRadius Reviewer

Cons

AppRiver

  • It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
Anonymous | TrustRadius Reviewer

Sophos Secure Email Gateways

  • Other vendors services are a bit more streamlined for end users and their quarantine digests.
  • Administration does not allow for quite as many settings as other vendors.
Derek Schroeder | TrustRadius Reviewer

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton | TrustRadius Reviewer

Sophos Secure Email Gateways

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 6.7
Based on 3 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
Anonymous | TrustRadius Reviewer

Sophos Secure Email Gateways

Sophos Secure Email Gateways 10.0
Based on 1 answer
I have always found the answers I have needed in the documentation or online, and have not needed to contact Sophos Secure Email Gateways' support team. This, I think, bodes well for how their software is easy to use and has good documentation when you cannot find what you need in the basic interface.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
Anonymous | TrustRadius Reviewer

Sophos Secure Email Gateways

Sophos was chosen for our location based on a need for increased security as we deal with sensitive information on a daily basis.
Stephen Wittmaak | TrustRadius Reviewer

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman | TrustRadius Reviewer

Sophos Secure Email Gateways

  • The ROI is very fast, since today the main communication system is email so your downtime for threats over the network will be lower or zero.
  • The protection objective is well seen among co-workers and third party enablers.
  • You have better understanding and visualization of what your users and co-workers are sharing via email.
Juan Carlos Sanchez Pignalosa | TrustRadius Reviewer

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sophos Secure Email Gateways

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AppRiver
7.2
Sophos Secure Email Gateways
7.7

Usability

AppRiver
10.0
Sophos Secure Email Gateways

Support

AppRiver
6.7
Sophos Secure Email Gateways
10.0

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