What users are saying about
8 Ratings
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Score 8.2 out of 101
9 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Sophos Secure Email Gateways

If trying to ensure the email is secure from a certain degree of threats like spam, ransomware and even phishing attacks than Sophos Secure Email Gateway is the answer. In our organization, it's been implemented and none of the security incidents related to those attacks that rooted from email is reported. And Sophos Secure Email Gateway has one of the best email encryption methods we found on the market.
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Feature Rating Comparison

Secure Email Gateway

AppRiver
8.4
Sophos Secure Email Gateways
7.6
Anti-malware
AppRiver
7.5
Sophos Secure Email Gateways
8.5
Cusomizability
AppRiver
9.0
Sophos Secure Email Gateways
5.5
Data Loss Protection
AppRiver
10.0
Sophos Secure Email Gateways
6.5
Threat Detection
AppRiver
7.5
Sophos Secure Email Gateways
8.5
Sandboxing
AppRiver
10.0
Sophos Secure Email Gateways
7.5
End-to-End Encryption
AppRiver
6.0
Sophos Secure Email Gateways
9.0
Management Tools
AppRiver
8.5
Sophos Secure Email Gateways
7.5

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Sophos Secure Email Gateways

  • Scans emails.
  • Blocks phishing scams.
  • Checks email links for vulnerabilities.
Stephen Wittmaak profile photo

Cons

AppRiver

  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
No photo available

Sophos Secure Email Gateways

  • Out of the box workflow approval of emails before being sent to recipients is a plus
  • Using regex needs a certain expertise
  • In regards to DLP, why not add context based and content based
No photo available

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Sophos Secure Email Gateways

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 8.0
Based on 2 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
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Sophos Secure Email Gateways

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service.Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my exchange server to this task as well as handling all the rest of what exchange does.It has been so long since I have used WFBS that I am not really sure how great it is now or how bad it is either
No photo available

Sophos Secure Email Gateways

Sophos was chosen for our location based on a need for increased security as we deal with sensitive information on a daily basis.
Stephen Wittmaak profile photo

Return on Investment

AppRiver

  • Positive ROI
Hunter Clayton profile photo

Sophos Secure Email Gateways

  • Breeds mistrust in the workplace.
  • Many commonplace emails are quarantined for review.
  • Whitelisting websites needs to be done to core website URLs as well as extended URLs (adobe.com vs help.adobe.com).
Stephen Wittmaak profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sophos Secure Email Gateways

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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