What users are saying about

AppRiver

5 Ratings
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Score 5.5 out of 101

Trustwave Secure Email Gateway

1 Ratings
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Score 7 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Trustwave Secure Email Gateway

In a medium company, it is suited since the cost can be high for a smaller one.
I think there are better and more complete products for companies with higher volume or levels of confidentiality.While it is a good product, today there are several that exceed it in quality and functionality.
Carlos Daniel Casañas Bertolo ஃ profile photo

Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
  • The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
  • The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.
Carlos Daniel Casañas Bertolo ஃ profile photo

Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
  • An intuitive interface in a broader aspect, not only in the basic functions.
  • The option only in the cloud is good, but only the appliance offers all the functionalities.
Carlos Daniel Casañas Bertolo ஃ profile photo

Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.
Carlos Daniel Casañas Bertolo ஃ profile photo

Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • While it is a good product, today there are several that exceed it in quality and functionality.
  • In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
  • It is a basic product, compared to others of the same type
Carlos Daniel Casañas Bertolo ஃ profile photo

Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Trustwave Secure Email Gateway

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details