What users are saying about
8 Ratings
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Score 8.2 out of 101
1 Ratings
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Score 7 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Trustwave Secure Email Gateway

In a medium company, it is suited since the cost can be high for a smaller one.
I think there are better and more complete products for companies with higher volume or levels of confidentiality.While it is a good product, today there are several that exceed it in quality and functionality.
Carlos Daniel Casañas Bertolo ஃ profile photo

Feature Rating Comparison

Secure Email Gateway

AppRiver
8.4
Trustwave Secure Email Gateway
Anti-malware
AppRiver
7.5
Trustwave Secure Email Gateway
Cusomizability
AppRiver
9.0
Trustwave Secure Email Gateway
Data Loss Protection
AppRiver
10.0
Trustwave Secure Email Gateway
Threat Detection
AppRiver
7.5
Trustwave Secure Email Gateway
Sandboxing
AppRiver
10.0
Trustwave Secure Email Gateway
End-to-End Encryption
AppRiver
6.0
Trustwave Secure Email Gateway
Management Tools
AppRiver
8.5
Trustwave Secure Email Gateway

Pros

AppRiver

  • They have a great service and support team.
  • They have great simplified tools to manage our email flow and delivery.
  • They are affordable and I feel like I get a good amount of service for what we are paying.
No photo available

Trustwave Secure Email Gateway

  • By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
  • The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
  • The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.
Carlos Daniel Casañas Bertolo ஃ profile photo

Cons

AppRiver

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo

Trustwave Secure Email Gateway

  • I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
  • An intuitive interface in a broader aspect, not only in the basic functions.
  • The option only in the cloud is good, but only the appliance offers all the functionalities.
Carlos Daniel Casañas Bertolo ஃ profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Trustwave Secure Email Gateway

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 8.0
Based on 2 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

Trustwave Secure Email Gateway

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

We have not used any similar products.
Hunter Clayton profile photo

Trustwave Secure Email Gateway

Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.
Carlos Daniel Casañas Bertolo ஃ profile photo

Return on Investment

AppRiver

  • Positive ROI
Hunter Clayton profile photo

Trustwave Secure Email Gateway

  • While it is a good product, today there are several that exceed it in quality and functionality.
  • In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
  • It is a basic product, compared to others of the same type
Carlos Daniel Casañas Bertolo ஃ profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trustwave Secure Email Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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