What users are saying about

AppRiver

5 Ratings

AppRiver

5 Ratings
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Score 5.5 out of 101

Voltage SecureMail

1 Ratings
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Score 2 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Voltage SecureMail

Larger corporations that require identity-based encryption would benefit from the product. Smaller corporations that want a more feature-rich product with a better user experience would not benefit as much
David Strom profile photo

Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • Cloud-based portal making it easier to implement for smaller businesses
  • Plug ins for Outlook and Office 365 email apps to make one-button encryption easier for users to activate. For Office apps like Word et al you have a special menu that you can add users to your senders and specify access rights to encrypt your messages from within these apps.
  • An add-on utility to encrypt any sized files is part of the package. Many of its competitors have limits on email attachment size, this is a way around these limits.
  • The product does support integration with a third-party tool from Digital Guardian (https://digitalguardian.com/) for DLP features.
David Strom profile photo

Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • Its web-portal is pretty bare bones, unlike some competitors that are more feature-rich
  • Its documentation is also voluminous, making it hard to find something since it is spread across multiple manuals for particular features.
  • It doesn't support IMAP connections, unlike some of its competitors.
David Strom profile photo

Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
I think SecureMail is showing its age -- it is based on the Voltage product that HPE purchased a few years ago and hasn't really been updated since then substantially. Its documentation and web portal aren't as useful as some of the other products, and Zix has better DLP integration that is part of the base product, rather than an add-on
David Strom profile photo

Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • Decided not to use the product after looking at competitors.
David Strom profile photo

Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Voltage SecureMail

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details