AppRiver from OpenText vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 7.6 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Webroot Antivirus + Internet Security Complete (SecureAnywhere)
Score 8.1 out of 10
N/A
Webroot Security Complete (formerly under the brand name SecureAnywhere) is a suite of antivirus, multi-endpoint security and Internet security solutions available for home offices, and possibly small businesses with limited security needs.
$30
per seat/per year
Pricing
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Editions & Modules
No answers on this topic
Webroot Business Endpoint Protection
$30
per seat/per year
Offerings
Pricing Offerings
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Considered Both Products
AppRiver from OpenText
Chose AppRiver from OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Webroot Antivirus + Internet Security Complete (SecureAnywhere)

No answer on this topic

Top Pros
Top Cons
Features
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.6
7 Ratings
2% above category average
Webroot Antivirus + Internet Security Complete (SecureAnywhere)
-
Ratings
Anti-malware9.86 Ratings00 Ratings
Customizability8.86 Ratings00 Ratings
Data Loss Protection7.24 Ratings00 Ratings
Threat Detection9.87 Ratings00 Ratings
Sandboxing6.95 Ratings00 Ratings
End-to-End Encryption9.07 Ratings00 Ratings
Management Tools8.77 Ratings00 Ratings
Best Alternatives
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Small Businesses
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.8 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Likelihood to Recommend
9.0
(31 ratings)
8.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(5 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
8.4
(25 ratings)
8.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AppRiver from OpenTextWebroot Antivirus + Internet Security Complete (SecureAnywhere)
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Webroot, an OpenText company
Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.
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Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Webroot, an OpenText company
  • Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers.
  • Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration.
  • Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines.
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Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Webroot, an OpenText company
  • It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.
  • While the web based console is nice and easy to use, it could use a little better reporting.
  • If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.
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Likelihood to Renew
OpenText
No answers on this topic
Webroot, an OpenText company
It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.
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Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Webroot, an OpenText company
No answers on this topic
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Webroot, an OpenText company
We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.
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Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Read full review
Webroot, an OpenText company
As previously mentioned, Webroot is struggling to compete. Specifically, it is struggling to show value when similar products are catching more and offer more complete packages for remediation as well. We have discontinued the use of Webroot in favor of offering more advanced protection tools by default to our contracted clients.
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Scalability
OpenText
No answers on this topic
Webroot, an OpenText company
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
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Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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Webroot, an OpenText company
  • It has had a mostly positive impact as we have not had any breaches.
  • The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.
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ScreenShots