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5 Ratings

Webroot SecureAnywhere

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61 Ratings
5 Ratings
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Score 5.4 out of 101

Webroot SecureAnywhere

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61 Ratings
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Score 8.9 out of 101

Add comparison

Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Webroot SecureAnywhere

It works well for the company and love that it is centrally managed on the web. Being able to create policies and assign per individuals Webroot client is awesome. So easy to use and the support is awesome!
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Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • It is very light weight and does not tax the computers resources
  • Has a quick scan and does not take forevere when scanning
  • It's central management on the web makes it easy to use and gives tons of control for Admins
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Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • Webroot seems a heavy step in the way of keeping Apple computers safe. There are potential security issues when working with Macs, but as always, careful internet use should result in no problems. I do recognize that most people are unfortunately unaware of how to avoid malicious threats online, but careful training can avoid needing many features provided by something like Webroot.
  • Webroot extensions on internet browsers would slow down searches on Google and other sites by about 50% or more. It's fairly negligible, as you can learn patience with the software, but it does add time to your work. When you are doing a lot of searching online, I don't think it's outrageous to say Webroot makes things annoying and frustrating. Especially when accessing sites Webroot believes to be harmful when they are totally fine to access.
  • The biggest issue with Webroot is its interaction with video editing software. We had a few instances where its backend processes would interact with some of our third-party plugins, resulting in non-functioning applications and other issues. This is a very specific issue, which I realize, but it was a huge detriment to the team.
Chris Hecox profile photo

Likelihood to Renew

No score
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No answers on this topic
Webroot SecureAnywhere10.0
Based on 6 answers
It has proven successful so far in our environment for controlling malware/virus outbreaks.
Ron Fenili profile photo

Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
I think that the AV clients are more light weight than the others which makes running on older slower computers more manageable. Also Cloud manamgenet is a huge, huge plus.
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Scalability

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No answers yet
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Webroot SecureAnywhere10.0
Based on 1 answer
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
Christopher Audie profile photo

Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • It cost us time on projects (see above).
  • I'm unaware of the cost associated with Webroot, but it did cost money to use and process with the external IT department.
Chris Hecox profile photo

Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webroot SecureAnywhere

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details