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5 Ratings
122 Ratings
5 Ratings
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Score 5.3 out of 101
122 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Zix

It has almost perfectly met our needs. A title company with 25 users that requires encrypted communication countless times daily. I am not sure that it would work as well for a small 2 user setup due to cost; I haven't checked that. I work with a small dental office that fits that scenario. There are many HIPAA solutions that match their use case, however.
Mike McCloskey profile photo

Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • Widespread usage of ZixGateway in the Healthcare arena makes end to end encryption very seamless for our users.
  • The product is easy to use. Our users can encrypt either through the use of an Outlook add-on that puts a "Send Securely" button in Outllook for Windows. Though there is no client for those users on a Mac, or those who use OWA, they can still easily encrypt by inserting a keyword in the subject line. As a safety net, the rules that are processed at the Gateway allow for automatic encryption when end users forget.
  • The ZixOne product has grown in functionality over the years and now includes the ability to encrypt from the mobile device. It's become a very stable, reliable program.
Jerry Robinson profile photo

Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • I feel like an everyday person would struggle with writing or modifying the policies for Zix. Luckily they are always there for support, but the training for that part was definitely lacking.
Lindsey Payne profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Zix8.9
Based on 3 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey profile photo

Usability

No score
No answers yet
No answers on this topic
Zix7.9
Based on 95 answers
The only issue is that some of our associates have had security that caused issues getting email. This has been rare.
Phil Troyer profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
Always there. Never down. Support has been fantastic (although I haven't used it more than a time or two)
Mike McCloskey profile photo

Performance

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey profile photo

Support

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
Firsly, there is rarely even a need for support.Secondly, it is readily avail (likely due the first item!) The calls are answered quickly be staff who are both knowledgeable and excellent communicators. I found that they seemed to actually care about my situation and in getting the maximum efficiency with the Zix platform, Also, they are fun.
Mike McCloskey profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Zix9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey profile photo

Online Training

No score
No answers yet
No answers on this topic
Zix8.9
Based on 2 answers
Using the actual tools, with guided instructions made it very clear. The end user experience is completely intuitive. The management console is a bit creaky. Having clear instructions provided by the trainer, in addition to using the actual tools, made it work. I am informed that the management console is being streamlined in major overhaul.
Mike McCloskey profile photo

Implementation

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
they do a really good job!
Mike McCloskey profile photo

Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
Cost, effectiveness and support
Clifton Sisk profile photo

Scalability

No score
No answers yet
No answers on this topic
Zix9.0
Based on 2 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey profile photo

Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • To early to tell but adoption has gone without any major issues.
Phil Troyer profile photo

Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details