What users are saying about
7 Ratings
133 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101
133 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Zix

Zix is well suited in an environment where personal and sensitive information is used and shared electronically. One of the big reasons I choose Zix was that Zix works on its own without much requirements from the users. So if an attorney in our office decides to send an email with a Social security number or other personal data, Zix will encrypt the email for the attorney. This protects the firm, the client, and all parties involved. In a world where personal information is stolen daily, it is vital to have something that protects humans from themselves
Kevin Ryan, MBA profile photo

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Zix

  • Scans every message to determine if it needs to be sent securely according to the policies we defined.
  • Our ZixGateway uses what Zix calls the "Best Method of Delivery" to send messages securely. We particularly like the TLS First feature that attempts to send messages needing security via a TLS connection directly to the recipient which is more user-friendly than other methods of secure delivery.
  • The whole system is very reliable. We rarely have any support issues, but when we do, Zix Support is always very dependable, knowledgeable and professional.
Jeff Nickles profile photo

Cons

AppRiver

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo

Zix

  • The hosted platform could use a much-needed facelift. Can be a bit cumbersome to use and is not very easy to navigate.
  • The ZixOne App should incorporate access to the local calendars on the device. Many users use local calendars to coordinate their personal and work life and not having this functionality has been a burden. Inserting attachments in messages with this app is also clunky as you can only attach one picture or file at a time (no multiple selections) and it goes into the body of the message instead of being a separate attachment.
Robert Smith profile photo

Likelihood to Renew

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 3 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey profile photo

Usability

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 7.8
Based on 101 answers
As mentioned before, the hosted platform needs plenty of updating to make it more user-friendly. We used a competing product before that was much easier to use. We switched just to combine the protection service we had with them with the preexisting email encryption services we already had with Zix as we were able to negotiate a better price. The encryption piece was the deciding factor to move to Zix rather than the competitor because our regulators (NCUA, Florida OFR) use Zix as well.
Robert Smith profile photo

Reliability and Availability

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 2 answers
Always there. Never down. Support has been fantastic (although I haven't used it more than a time or two)
Mike McCloskey profile photo

Performance

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 2 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey profile photo

Support

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.1
Based on 3 answers
Firsly, there is rarely even a need for support.Secondly, it is readily avail (likely due the first item!) The calls are answered quickly be staff who are both knowledgeable and excellent communicators. I found that they seemed to actually care about my situation and in getting the maximum efficiency with the Zix platform, Also, they are fun.
Mike McCloskey profile photo

In-Person Training

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey profile photo

Online Training

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 2 answers
Using the actual tools, with guided instructions made it very clear. The end user experience is completely intuitive. The management console is a bit creaky. Having clear instructions provided by the trainer, in addition to using the actual tools, made it work. I am informed that the management console is being streamlined in major overhaul.
Mike McCloskey profile photo

Implementation

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 8.4
Based on 3 answers
they do a really good job!
Mike McCloskey profile photo

Alternatives Considered

AppRiver

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo

Zix

Ease of use, cost, ease of implementation, and overall reputation of Zix in the security industry factored in and allowed me to have no qualms about choosing this product.
Joel Segal profile photo

Scalability

AppRiver

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 2 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey profile photo

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

Zix

  • The positive has been that we have been able to gain peace of mind knowing that zix encrypts emails automatically and we don't have to worry about a breach.
  • Recipients have been positive knowing that the email that we sent them was protected.
  • Negative has been that a large amount of recipients just don't bother opening the email and logging into the portal to retrieve that email.
Joel Segal profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison