What users are saying about

Appsee

3 Ratings

Marchex

8 Ratings

Appsee

3 Ratings
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Score 8.7 out of 101

Marchex

8 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.
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Marchex

For a simple set up of call tracking, either for a phone number to track the volume of calls and/or voice recordings to listen to callers and staff, this is a great platform. It has limited functions which make it easy to use, but it might be limiting for businesses that want more flexibility and versatility.
Amber Stanley-Kruth profile photo

Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures
No photo available
  • Simple way to have an inside perspective on your clients
  • Active way to track your leads and see your traffic
  • Great for call quality assurance
  • Good connection, very reliable
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Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste
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  • Navigation is not intuitive
  • Outdated appearance
Amber Stanley-Kruth profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Marchex10.0
Based on 3 answers
It is working so far; it's a good price point and we are comfortable with it.
Amber Stanley-Kruth profile photo

Alternatives Considered

No answers on this topic
marchex is a simple program to get call tracking numbers, voice recording, and data about calls. This is the only software we have used for call tracking, however, it has fulfilled our needs. It is very helpful when a client says they aren't getting calls or aren't getting leads. We can play the call recording back to them and highlight areas that they may be losing sales.
Amber Stanley-Kruth profile photo

Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention
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  • It has led to better customer service now that employees know they are being recorded. Calls are being answered quicker, there is less wait time, and there are 50% more leads generated because of this.
  • Now that clients can see exactly how many calls they are getting and from where, it has given our company a greater ROI as we are now more transparent and credible than ever.
Kayla Blanchard profile photo

Screenshots

Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Marchex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details