What users are saying about
14 Ratings
14 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Apptio

If you are trying to understand your IT costs and have cost pools and services defined then you are in a good position to move forward. If you are missing one of those items, spend the time getting that figured out before trying to implement the system. You can do that in parallel and use the ATUM model but it will not be an quick implementation. Ask what services Apptio can help with during the implementation process. They have some very good resources that can help provide best practice details from other customers.
Rick Eckoff profile photo

Pros

Apptio

  • Service Costing – if you have to buy any module, this would be it! Comprehensive bottom up services cost analysis and reporting.
  • Bill of IT – Great module if you do charge backs. Can also help with Show Back of costs to the business.
  • Vendor Management – Manage SLAs and align those with vendor performance. While there are other products in the market that provide better functionality, this would be for a novice in this space.
Dennis Otieno, MBA, PMP, MCITP profile photo

Cons

Apptio

  • Features are becoming easier to use, but like any software there is a constant progression
  • Getting companies on the right track for not only finding data but collecting consistent data
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Likelihood to Renew

Apptio

Apptio 10.0
Based on 4 answers
I don't believe there is a product on the market as mature in its practice and purpose-built as Apptio is for IT Cost Transparency. It even made the CNBC "Top 50 Disruptor" list for innovative technologies. Its is way ahead of its competition.
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Usability

Apptio

Apptio 9.0
Based on 1 answer
Apptio is proving to be a relatively user-friendly product, assuming proper skill sets and training. Enterprise Analytical abilities to support the proper data readiness and implementation are key.
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Reliability and Availability

Apptio

Apptio 10.0
Based on 1 answer
Excellent, so far. SaaS-based...assuming effective data links and connectivity
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Performance

Apptio

Apptio 10.0
Based on 1 answer
Excellent, so far.
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Support

Apptio

Apptio 9.0
Based on 1 answer
Solid support so far, primarily focused on implementation
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In-Person Training

Apptio

Apptio 10.0
Based on 1 answer
Excellent. We were able to coordinate an onsite course for several vs flying everyone to Apptio Training in Seattle.
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Online Training

Apptio

Apptio 9.0
Based on 1 answer
Was simply used to get familiar with the tool. Good introduction to the in-person course.
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Implementation

Apptio

Apptio 9.0
Based on 1 answer
Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant
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Alternatives Considered

Apptio

There is no true competitor that is even comparable to allowing the same capabilities and benefits Apptio provides. It is ground breaking in every sense of the word and will make a huge difference for each and every customer. It can be very complex at times, but like everything in life anything worth implementing takes time, effort, and some growing pains.
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Return on Investment

Apptio

  • Apptio Technology Business Management has greatly improved our chargeback transparency to the lines of business.
  • Apptio Technology Business Management has reduced our internal processing time for transfer pricing and various monthly reports.
  • We have yet to apply the IT expenses to a business metric within Apptio Technology Business Management but that is on the roadmap.
  • Apptio Technology Business Management has provided valuable cost level reports but we are still struggling to create the high level dashboards within the tool.
Rick Eckoff profile photo

Pricing Details

Apptio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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