Apptio Targetprocess vs. ServiceNow IT Business Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apptio Targetprocess
Score 8.6 out of 10
N/A
Targetprocess from Apptio, an IBM Company, is a platform for enterprise agile planning (EAP) and strategic portfolio management (SPM) solutions that allows business and technology planners at all levels to dynamically plan and manage work, resources, investments, programs, and portfolios while ensuring continuous alignment to the enterprise strategy in a single source of truth.N/A
ServiceNow IT Business Management
Score 8.3 out of 10
N/A
ServiceNow IT Business Management is a soluton bundle built on the Now Platform designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered. The bundle is focused on agile development of enterprise apps, supporting innovation management and providing performance analytics . It is available in a Standard edition and via a Professional…N/A
Pricing
Apptio TargetprocessServiceNow IT Business Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apptio TargetprocessServiceNow IT Business Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apptio TargetprocessServiceNow IT Business Management
Top Pros
Top Cons
Features
Apptio TargetprocessServiceNow IT Business Management
Project Management
Comparison of Project Management features of Product A and Product B
Apptio Targetprocess
7.5
14 Ratings
6% above category average
ServiceNow IT Business Management
-
Ratings
Task Management8.413 Ratings00 Ratings
Resource Management7.813 Ratings00 Ratings
Gantt Charts7.79 Ratings00 Ratings
Scheduling7.69 Ratings00 Ratings
Support for Agile Methodology8.213 Ratings00 Ratings
Support for Waterfall Methodology7.411 Ratings00 Ratings
Document Management6.88 Ratings00 Ratings
Email integration6.79 Ratings00 Ratings
Mobile Access6.47 Ratings00 Ratings
Timesheet Tracking7.78 Ratings00 Ratings
Change request and Case Management6.26 Ratings00 Ratings
Budget and Expense Management8.16 Ratings00 Ratings
Search8.012 Ratings00 Ratings
Visual planning tools7.812 Ratings00 Ratings
Agile Development
Comparison of Agile Development features of Product A and Product B
Apptio Targetprocess
7.3
12 Ratings
4% below category average
ServiceNow IT Business Management
-
Ratings
DevOps Tool Integrations7.210 Ratings00 Ratings
Code Review6.85 Ratings00 Ratings
Code Collaboration6.85 Ratings00 Ratings
Velocity Calculation7.710 Ratings00 Ratings
Dependencies and Blockers7.911 Ratings00 Ratings
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User Ratings
Apptio TargetprocessServiceNow IT Business Management
Likelihood to Recommend
8.7
(22 ratings)
8.1
(3 ratings)
Likelihood to Renew
9.9
(2 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
7.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Apptio TargetprocessServiceNow IT Business Management
Likelihood to Recommend
Apptio, an IBM Company
Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit
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ServiceNow
Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.
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Pros
Apptio, an IBM Company
  • Extremely flexible: We are able to setup work for different groups in ways that work best for them.
  • Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them.
  • Automation: Their automation capabilities have saved us a lot of time.
  • Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience.
  • Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use.
  • Their user guide is well built and extremely helpful.
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ServiceNow
  • Creating Requests
  • Knowledge base article
  • Hassle free UI
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Cons
Apptio, an IBM Company
  • Every feature in this amazing application is of unique importance and also quite friendly in nature that doesn’t consume a lot of time and energy as well.
  • For me, there is nothing to take care of in this specific application only sometimes it shows errors while updating but that’s not a big deal.
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ServiceNow
  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
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Likelihood to Renew
Apptio, an IBM Company
Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.
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ServiceNow
No answers on this topic
Usability
Apptio, an IBM Company
The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.
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ServiceNow
No answers on this topic
Reliability and Availability
Apptio, an IBM Company
Some minor outages are experienced, though these tend to pass within an hour usually and work can continue
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ServiceNow
No answers on this topic
Performance
Apptio, an IBM Company
Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.
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ServiceNow
No answers on this topic
Support Rating
Apptio, an IBM Company
TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.
The team also releases new versions frequently with new features but with no knock-ons to currently working features.
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ServiceNow
No answers on this topic
Implementation Rating
Apptio, an IBM Company
You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
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ServiceNow
No answers on this topic
Alternatives Considered
Apptio, an IBM Company
Apptio Targetprocess outshone the competition on several benchmarks. The most important for our team was ease of administration, ease of configuration, cost of licenses, and ability to leverage the tool in multiple areas (not just project management or engineering). Apptio Targetprocess ranked top in each category, with anonymous scoring from members across the selection team.
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ServiceNow
Salesforce Appex Microfocus ITOM and related
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Scalability
Apptio, an IBM Company
We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
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ServiceNow
No answers on this topic
Return on Investment
Apptio, an IBM Company
  • Lower administrative burden on product teams. The "team" nature of resource manager saves a significant amount of admin time for our Product teams when managing resources and their alignment
  • Lean processes for labor management. Simplifying time entry to very few tasks, and enabling time entry at a team level streamlines the representation of work and cuts back on wasted time churning through admin activities
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ServiceNow
  • Best ITSM tool
  • Clean UI
  • Deployment is easy
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ScreenShots

Apptio Targetprocess Screenshots

Screenshot of Resource Management: Reduces risk by dynamically managing resources, capacity, and demandScreenshot of Program Management: To deliver value throughout a strategic portfolioScreenshot of Portfolio Budgeting: Shifting from project to product fundingScreenshot of Strategic Planning: Continuously links work, labor, and investments to business strategy