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13 Ratings
Top Rated
130 Ratings
13 Ratings
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Score 6.6 out of 101
Top Rated
130 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Apptio

If you are trying to understand your IT costs and have cost pools and services defined then you are in a good position to move forward. If you are missing one of those items, spend the time getting that figured out before trying to implement the system. You can do that in parallel and use the ATUM model but it will not be an quick implementation. Ask what services Apptio can help with during the implementation process. They have some very good resources that can help provide best practice details from other customers.
Rick Eckoff profile photo

BMC Remedy

BMC works for change management functions but what we found was that the application was extremely limited once you make customizations/changes. Standard updates/patches become difficult to execute and then the software gets out of sync with the current version. The ITSM functions were limited and we found other products were far superior in this area.
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Feature Rating Comparison

Incident and problem management

Apptio
BMC Remedy
7.3
Organize and prioritize service tickets
Apptio
BMC Remedy
7.7
Expert directory
Apptio
BMC Remedy
8.3
Service restoration
Apptio
BMC Remedy
8.0
Self-service tools
Apptio
BMC Remedy
6.5
Subscription-based notifications
Apptio
BMC Remedy
7.0
ITSM collaboration and documentation
Apptio
BMC Remedy
7.2
ITSM reports and dashboards
Apptio
BMC Remedy
6.7

ITSM asset management

Apptio
BMC Remedy
7.8
Configuration mangement
Apptio
BMC Remedy
8.4
Asset management dashboard
Apptio
BMC Remedy
7.6
Policy and contract enforcement
Apptio
BMC Remedy
7.5

Change management

Apptio
BMC Remedy
7.4
Change requests repository
Apptio
BMC Remedy
7.3
Change calendar
Apptio
BMC Remedy
7.8
Service-level management
Apptio
BMC Remedy
7.1

Pros

  • The reporting of the data is second to none. The standard out of the box reporting shows incredible insight and gives the information execs need to make the correct decisions.
  • Showing companies what data to collect and how to go about creating and collecting consistent data
  • Providing visibility into the IT department unlike any other software. Really making the unknown come to life in reports
  • Always improving and getting better. Every two weeks a new iteration is released
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  • Enterprise level configuration and power. Very customizable and adapts very well to changes in our infrastructure.
  • Flexible ITIL solution. With the ability to customize rules and configurations, we can make it work well with how we currently implement ITIL in our corporation.
  • Self service management. By using Atrium Integrator and Atrium Orchestrator, it can help reduce the amount of workload on the IT Service Desk.
Shayne Froelich profile photo

Cons

  • TBM is such a new practice, finding resources that either know it or can learn it is challenging. This is no fault of Apptio's, but we rely on them heavily to show us best practice and deliver value proposition. Thankfully their field support engineer is very dedicated to helping us.
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  • Mobile access needs improvements
  • Its often difficult to make customizations
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Likelihood to Renew

Apptio10.0
Based on 4 answers
I don't believe there is a product on the market as mature in its practice and purpose-built as Apptio is for IT Cost Transparency. It even made the CNBC "Top 50 Disruptor" list for innovative technologies. Its is way ahead of its competition.
No photo available
BMC Remedy7.8
Based on 4 answers
Northcraft Analytics has no choice. We build solutions for the top 5 ITSM solutions in market share. That's ServiceNow, BMC Remedy ITSM, HP Service Manager, etc...
Lee Cullom profile photo

Usability

Apptio9.0
Based on 1 answer
Apptio is proving to be a relatively user-friendly product, assuming proper skill sets and training. Enterprise Analytical abilities to support the proper data readiness and implementation are key.
No photo available
BMC Remedy6.5
Based on 3 answers
Always room for improvements but its the best knowledge base and ticketing system I have used.
Travis Sirmon profile photo

Reliability and Availability

Apptio10.0
Based on 1 answer
Excellent, so far. SaaS-based...assuming effective data links and connectivity
No photo available
No score
No answers yet
No answers on this topic

Performance

Apptio10.0
Based on 1 answer
Excellent, so far.
No photo available
No score
No answers yet
No answers on this topic

Support

Apptio9.0
Based on 1 answer
Solid support so far, primarily focused on implementation
No photo available
BMC Remedy7.3
Based on 4 answers
Received great service whenever it was needed.
Travis Sirmon profile photo

In-Person Training

Apptio10.0
Based on 1 answer
Excellent. We were able to coordinate an onsite course for several vs flying everyone to Apptio Training in Seattle.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Apptio9.0
Based on 1 answer
Was simply used to get familiar with the tool. Good introduction to the in-person course.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apptio9.0
Based on 1 answer
Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant
No photo available
BMC Remedy6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon profile photo

Alternatives Considered

There is no true competitor that is even comparable to allowing the same capabilities and benefits Apptio provides. It is ground breaking in every sense of the word and will make a huge difference for each and every customer. It can be very complex at times, but like everything in life anything worth implementing takes time, effort, and some growing pains.
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ServiceNow provided a much cleaner web user interface, however it would not allow us to make the same customizations we have in Remedy
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Scalability

No score
No answers yet
No answers on this topic
BMC Remedy8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon profile photo

Return on Investment

  • Apptio Technology Business Management has greatly improved our chargeback transparency to the lines of business.
  • Apptio Technology Business Management has reduced our internal processing time for transfer pricing and various monthly reports.
  • We have yet to apply the IT expenses to a business metric within Apptio Technology Business Management but that is on the roadmap.
  • Apptio Technology Business Management has provided valuable cost level reports but we are still struggling to create the high level dashboards within the tool.
Rick Eckoff profile photo
  • Positive feedback from the collaboration it generates
  • Negative feedback regarding difficulty of customizations
  • ROI has been positive do to the lack of unnecessary data entry other systems have caused us to do.
No photo available

Pricing Details

Apptio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BMC Remedy

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details