What users are saying about
14 Ratings
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Score 8.3 out of 101
41 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Apptio

If you are trying to understand your IT costs and have cost pools and services defined then you are in a good position to move forward. If you are missing one of those items, spend the time getting that figured out before trying to implement the system. You can do that in parallel and use the ATUM model but it will not be an quick implementation. Ask what services Apptio can help with during the implementation process. They have some very good resources that can help provide best practice details from other customers.
Rick Eckoff profile photo

Micro Focus Service Manager

If you're looking for an ITIL compatible service manager tool, Micro Focus Service Manager is one of the best solutions for you. If you're looking to manage you or your customer's inventory in a way that is compatible with your contracts, Micro Focus Service Manager is one of the best solutions for you. Micro Focus Service Manager is a very flexible and scalable system.
Celil ÇİYNEKLİ profile photo

Feature Rating Comparison

Incident and problem management

Apptio
Micro Focus Service Manager
9.8
Organize and prioritize service tickets
Apptio
Micro Focus Service Manager
9.8
Expert directory
Apptio
Micro Focus Service Manager
9.7
Service restoration
Apptio
Micro Focus Service Manager
10.0
Self-service tools
Apptio
Micro Focus Service Manager
9.9
Subscription-based notifications
Apptio
Micro Focus Service Manager
9.7
ITSM collaboration and documentation
Apptio
Micro Focus Service Manager
9.9
ITSM reports and dashboards
Apptio
Micro Focus Service Manager
9.9

ITSM asset management

Apptio
Micro Focus Service Manager
9.8
Configuration mangement
Apptio
Micro Focus Service Manager
9.8
Asset management dashboard
Apptio
Micro Focus Service Manager
9.8
Policy and contract enforcement
Apptio
Micro Focus Service Manager
9.8

Change management

Apptio
Micro Focus Service Manager
9.8
Change requests repository
Apptio
Micro Focus Service Manager
9.8
Change calendar
Apptio
Micro Focus Service Manager
9.8
Service-level management
Apptio
Micro Focus Service Manager
9.8

Pros

Apptio

  • Service Costing – if you have to buy any module, this would be it! Comprehensive bottom up services cost analysis and reporting.
  • Bill of IT – Great module if you do charge backs. Can also help with Show Back of costs to the business.
  • Vendor Management – Manage SLAs and align those with vendor performance. While there are other products in the market that provide better functionality, this would be for a novice in this space.
Dennis Otieno, MBA, PMP, MCITP profile photo

Micro Focus Service Manager

  • We have a web based version and it's nice logging into it from the web.
  • It is nice that it has a favorites/dashboard where you can save your Knowledge Articles, open a new ticket, and access other shortcuts quickly.
Sebastian Torres profile photo

Cons

Apptio

  • Features are becoming easier to use, but like any software there is a constant progression
  • Getting companies on the right track for not only finding data but collecting consistent data
No photo available

Micro Focus Service Manager

  • To improve the search capabilities
Mike Zukerman profile photo

Likelihood to Renew

Apptio

Apptio 10.0
Based on 4 answers
I don't believe there is a product on the market as mature in its practice and purpose-built as Apptio is for IT Cost Transparency. It even made the CNBC "Top 50 Disruptor" list for innovative technologies. Its is way ahead of its competition.
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Usability

Apptio

Apptio 9.0
Based on 1 answer
Apptio is proving to be a relatively user-friendly product, assuming proper skill sets and training. Enterprise Analytical abilities to support the proper data readiness and implementation are key.
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Reliability and Availability

Apptio

Apptio 10.0
Based on 1 answer
Excellent, so far. SaaS-based...assuming effective data links and connectivity
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Performance

Apptio

Apptio 10.0
Based on 1 answer
Excellent, so far.
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Support

Apptio

Apptio 9.0
Based on 1 answer
Solid support so far, primarily focused on implementation
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

In-Person Training

Apptio

Apptio 10.0
Based on 1 answer
Excellent. We were able to coordinate an onsite course for several vs flying everyone to Apptio Training in Seattle.
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Online Training

Apptio

Apptio 9.0
Based on 1 answer
Was simply used to get familiar with the tool. Good introduction to the in-person course.
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Implementation

Apptio

Apptio 9.0
Based on 1 answer
Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant
No photo available

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Apptio

There is no true competitor that is even comparable to allowing the same capabilities and benefits Apptio provides. It is ground breaking in every sense of the word and will make a huge difference for each and every customer. It can be very complex at times, but like everything in life anything worth implementing takes time, effort, and some growing pains.
No photo available

Micro Focus Service Manager

[We selected HP Service Manager because] HPSM is reliable.
No photo available

Return on Investment

Apptio

  • Apptio Technology Business Management has greatly improved our chargeback transparency to the lines of business.
  • Apptio Technology Business Management has reduced our internal processing time for transfer pricing and various monthly reports.
  • We have yet to apply the IT expenses to a business metric within Apptio Technology Business Management but that is on the roadmap.
  • Apptio Technology Business Management has provided valuable cost level reports but we are still struggling to create the high level dashboards within the tool.
Rick Eckoff profile photo

Micro Focus Service Manager

  • It improved visibility of our field IT service; record distribution and tracking.
  • Thanks to Its powerful SLA management ability, we can track all our customer's SLAs perfectly.
  • Thanks to Its powerful inventory management, we do not make any mistake in our customer's inventory management.
Celil ÇİYNEKLİ profile photo

Pricing Details

Apptio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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