What users are saying about

Apptio

13 Ratings

ServiceNow

Top Rated
227 Ratings

Apptio

13 Ratings
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Score 6.4 out of 101

ServiceNow

Top Rated
227 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Apptio

If you are trying to understand your IT costs and have cost pools and services defined then you are in a good position to move forward. If you are missing one of those items, spend the time getting that figured out before trying to implement the system. You can do that in parallel and use the ATUM model but it will not be an quick implementation. Ask what services Apptio can help with during the implementation process. They have some very good resources that can help provide best practice details from other customers.
Rick Eckoff profile photo

ServiceNow

ServiceNow is an enterprise level solution for managing service incidents, tasks, and projects. It is best suited for large organizations with the manpower to educate administrators of such a massive system. There is no doubt a lot of configuration and specialized knowledge involved in using this tool well. Smaller teams will find it unwieldy as it presents a lot of information which may or may not be useful to individuals.
Michael Sypes profile photo

Feature Rating Comparison

Incident and problem management

Apptio
ServiceNow
8.4
Organize and prioritize service tickets
Apptio
ServiceNow
9.2
Expert directory
Apptio
ServiceNow
8.1
Service restoration
Apptio
ServiceNow
8.3
Self-service tools
Apptio
ServiceNow
8.2
Subscription-based notifications
Apptio
ServiceNow
8.9
ITSM collaboration and documentation
Apptio
ServiceNow
8.3
ITSM reports and dashboards
Apptio
ServiceNow
7.8

ITSM asset management

Apptio
ServiceNow
7.9
Configuration mangement
Apptio
ServiceNow
8.2
Asset management dashboard
Apptio
ServiceNow
7.9
Policy and contract enforcement
Apptio
ServiceNow
7.6

Change management

Apptio
ServiceNow
9.0
Change requests repository
Apptio
ServiceNow
9.0
Change calendar
Apptio
ServiceNow
8.9
Service-level management
Apptio
ServiceNow
9.1

Pros

  • Apptio Technology Business Management is easy to use from a reporting standpoint. Reports can be created quickly and end users can filter as needed to retrieve the desired data.
  • Apptio Technology Business Management has been able to eliminate manual processes that involved numerous Excel spreadsheets. This enables the users to spend more time on analytics and less time on data manipulation.
  • The transparency that Apptio Technology Business Management provides at the click of a button helps reduce the number of questions that the IT area receives. When questions are raised they are more focused and easier to understand.
Rick Eckoff profile photo
  • Request Management & Fulfillment - ServiceNow has the strongest offering outside of "best of breed" players, such as Kinetic Data.
  • Knowledge Management that is tightly integrated to the Incident Management function with powerful text search built in.
  • Orchestration, specifically password reset automation for Active Directory
  • PaaS (Platform as a Service) - ServiceNow is designed for customization and new application creation. Most importantly, JavaScript is leveraged, which is an established standard language.
Lee Cullom profile photo

Cons

  • Apptio Technology Business Management struggles with some of the report formatting. We are using it in place of Excel and simple things like freezing the header and the left column are not available in Apptio Technology Business Management.
  • Reports can become very large and the scroll bars on the page will impact users. When creating a report, the monitor size is very important. If you are working on a big screen the reports will be difficult to use on a smaller laptop screen.
  • The refresh or warming time can become an issue based on the number of reports and the amount of data that you have in the system. Being able to identify reports that are driving this up are not easily identified.
Rick Eckoff profile photo
  • Upgradability - While NOW is customizable, it can become more difficult to upgrade if solid implementation expertise is missing at critical moments.
  • Pricing - ServiceNow's pricing model has become less transparent more expensive (due to lower discounting) and more complex post-IPO. This is a reflection of the pride NOW feels in the product... which is somewhat justified by revenue growth which outstrips that of their competitors.
  • Depth in Functionality - This is both a positive and a negative. Depth in functionality often increases the complexity of the application and decreases the usability. ServiceNow doesn't have the depth of an HP Service Manager of BMC Remedy IT Service Management, but this can be an advantage as well.
  • Lack of Native Multi-Tenancy - This can hamper ServiceNow deployments for Managed Service Providers.
Lee Cullom profile photo

Likelihood to Renew

Apptio10.0
Based on 4 answers
Great tool, great value.
Dennis Otieno, MBA, PMP, MCITP profile photo
ServiceNow3.7
Based on 11 answers
We already own licenses for up to 10 years and after that porting users to a newer tool maybe considered a hassle.
No photo available

Usability

Apptio9.0
Based on 1 answer
Apptio is proving to be a relatively user-friendly product, assuming proper skill sets and training. Enterprise Analytical abilities to support the proper data readiness and implementation are key.
No photo available
ServiceNow2.6
Based on 6 answers
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
No photo available

Reliability and Availability

Apptio10.0
Based on 1 answer
Excellent, so far. SaaS-based...assuming effective data links and connectivity
No photo available
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

Apptio10.0
Based on 1 answer
Excellent, so far.
No photo available
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Apptio9.0
Based on 1 answer
Solid support so far, primarily focused on implementation
No photo available
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

In-Person Training

Apptio10.0
Based on 1 answer
Excellent. We were able to coordinate an onsite course for several vs flying everyone to Apptio Training in Seattle.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Apptio9.0
Based on 1 answer
Was simply used to get familiar with the tool. Good introduction to the in-person course.
No photo available
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Apptio9.0
Based on 1 answer
Well, so far. Apptio Consulting covered specific model architecting areas particularly. Most of the heavy lifting is being done in-house with support from Apptio as it relates to tool impacts and needs. Some administrative tasks were redundant
No photo available
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

There is no true competitor that is even comparable to allowing the same capabilities and benefits Apptio provides. It is ground breaking in every sense of the word and will make a huge difference for each and every customer. It can be very complex at times, but like everything in life anything worth implementing takes time, effort, and some growing pains.
No photo available
ServiceNow is much better than Salesforce Service Cloud and it has more functionality and better ways to manage incidents and problems as compared to the competition. Oracle Service Cloud comes close but I will recommend ServiceNow unless you are an Oracle shop. If you lots of other Oracle product then connectivity with Service cloud can be better and they talk the same language.
Shalindra Singh profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • Apptio Technology Business Management has greatly improved our chargeback transparency to the lines of business.
  • Apptio Technology Business Management has reduced our internal processing time for transfer pricing and various monthly reports.
  • We have yet to apply the IT expenses to a business metric within Apptio Technology Business Management but that is on the roadmap.
  • Apptio Technology Business Management has provided valuable cost level reports but we are still struggling to create the high level dashboards within the tool.
Rick Eckoff profile photo
  • I cannot answer w.r.t. to my organization as we internally do not use ServiceNow but there are lots of customers who are the happy customer and got benefited with ServiceNow. This is a good product and provides better ROI.
Shalindra Singh profile photo

Pricing Details

Apptio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details