What users are saying about

Apptivo

4 Ratings

Avaza

7 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Avaza

7 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Avaza

I recommend using Avaza if you have your hands in multiple projects, across departments. I imagine it's a life saver for larger corporations and agencies. This tool probably doesn't make a ton of sense to use if your company is very silo-ed and you work on one project at a time for one client.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Avaza
Customer data management / contact management
Apptivo
8.7
Avaza
Workflow management
Apptivo
6.8
Avaza
Territory management
Apptivo
4.5
Avaza
Opportunity management
Apptivo
4.5
Avaza
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Avaza
Quote & order management
Apptivo
1.0
Avaza
Interaction tracking
Apptivo
1.8
Avaza
Channel / partner relationship management
Apptivo
4.5
Avaza

Customer Service & Support

Apptivo
5.7
Avaza
Case management
Apptivo
7.7
Avaza
Help desk management
Apptivo
3.6
Avaza

Marketing Automation

Apptivo
4.5
Avaza
Lead management
Apptivo
4.5
Avaza
Email marketing
Apptivo
4.5
Avaza

CRM Project Management

Apptivo
7.3
Avaza
Task management
Apptivo
8.7
Avaza
Billing and invoicing management
Apptivo
4.5
Avaza
Reporting
Apptivo
8.7
Avaza

Customization

Apptivo
6.4
Avaza
Custom fields
Apptivo
6.4
Avaza
Custom objects
Apptivo
6.4
Avaza

Security

Apptivo
9.8
Avaza
Single sign-on capability
Apptivo
9.9
Avaza
Role-based user permissions
Apptivo
9.7
Avaza

Platform

Apptivo
9.7
Avaza
Mobile access
Apptivo
9.7
Avaza

Project Management

Apptivo
Avaza
8.9
Task Management
Apptivo
Avaza
10.0
Resource Management
Apptivo
Avaza
9.0
Gantt Charts
Apptivo
Avaza
8.0
Scheduling
Apptivo
Avaza
8.3
Team Collaboration
Apptivo
Avaza
8.3
Email integration
Apptivo
Avaza
9.5
Mobile Access
Apptivo
Avaza
8.0
Timesheet Tracking
Apptivo
Avaza
9.7
Budget and Expense Management
Apptivo
Avaza
9.5

Professional Services Automation

Apptivo
Avaza
8.3
Quotes/estimates
Apptivo
Avaza
8.0
Invoicing
Apptivo
Avaza
8.5
Project & financial reporting
Apptivo
Avaza
8.5

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Project Management - Creating projects and tasks is really easy
  • Timesheets - Logging time is super quick and simple.
Veronica M Duckett profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • The interface and taxonomy could use an update, sometimes it's hard to figure out where things logically are or should be.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Avaza10.0
Based on 1 answer
Because it has been amazing and easy to work with.
Veronica M Duckett profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Avaza10.0
Based on 1 answer
They are always available and open to doing a call or a shared screen to walk through the issues.
Veronica M Duckett profile photo

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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I've used Trello before, but Avaza has way more features and is more applicable for cross-team collaboration. We selected Avaza for it's ability to not only project manage, but also for invoicing, expenses and it's ability to track time. We've gotten more accurate with estimate project hours, and therefore create more accurate proposals
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Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • Avaza helps keep us organized, and helps us provide accurate estimates for existing and prospective clients.
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Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Avaza

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Avaza Editions & Modules
Avaza
Additional Pricing Details
Basic Integrations are available (via Zapier) for free, whereas Advanced Integrations with Quickbooks Online and Xero are available as an add-on (at $20 USD per month per integration) on paid plans.