What users are saying about

Apptivo

4 Ratings

Bitrix24

22 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Bitrix24

22 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Bitrix24

Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers
Владимир Пахомчик profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Bitrix24
Customer data management / contact management
Apptivo
8.7
Bitrix24
Workflow management
Apptivo
6.8
Bitrix24
Territory management
Apptivo
4.5
Bitrix24
Opportunity management
Apptivo
4.5
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Bitrix24
Quote & order management
Apptivo
1.0
Bitrix24
Interaction tracking
Apptivo
1.8
Bitrix24
Channel / partner relationship management
Apptivo
4.5
Bitrix24

Customer Service & Support

Apptivo
5.7
Bitrix24
Case management
Apptivo
7.7
Bitrix24
Help desk management
Apptivo
3.6
Bitrix24

Marketing Automation

Apptivo
4.5
Bitrix24
Lead management
Apptivo
4.5
Bitrix24
Email marketing
Apptivo
4.5
Bitrix24

CRM Project Management

Apptivo
7.3
Bitrix24
Task management
Apptivo
8.7
Bitrix24
Billing and invoicing management
Apptivo
4.5
Bitrix24
Reporting
Apptivo
8.7
Bitrix24

Customization

Apptivo
6.4
Bitrix24
Custom fields
Apptivo
6.4
Bitrix24
Custom objects
Apptivo
6.4
Bitrix24

Security

Apptivo
9.8
Bitrix24
Single sign-on capability
Apptivo
9.9
Bitrix24
Role-based user permissions
Apptivo
9.7
Bitrix24

Platform

Apptivo
9.7
Bitrix24
Mobile access
Apptivo
9.7
Bitrix24

Project Management

Apptivo
Bitrix24
5.9
Task Management
Apptivo
Bitrix24
6.2
Gantt Charts
Apptivo
Bitrix24
6.9
Scheduling
Apptivo
Bitrix24
5.6
Workflow Automation
Apptivo
Bitrix24
4.9
Mobile Access
Apptivo
Bitrix24
5.6
Search
Apptivo
Bitrix24
7.2
Visual planning tools
Apptivo
Bitrix24
4.6

Communication

Apptivo
Bitrix24
6.5
Chat
Apptivo
Bitrix24
6.8
Notifications
Apptivo
Bitrix24
6.1
Discussions
Apptivo
Bitrix24
6.5
Surveys
Apptivo
Bitrix24
5.7
Internal knowledgebase
Apptivo
Bitrix24
7.4
Integrates with GoToMeeting
Apptivo
Bitrix24
7.0
Integrates with Gmail and Google Hangouts
Apptivo
Bitrix24
6.9
Integrates with Outlook
Apptivo
Bitrix24
6.0

File Sharing & Management

Apptivo
Bitrix24
6.5
Versioning
Apptivo
Bitrix24
6.7
Video files
Apptivo
Bitrix24
6.3
Audio files
Apptivo
Bitrix24
3.4
Document collaboration
Apptivo
Bitrix24
6.6
Access control
Apptivo
Bitrix24
7.3
Advanced security features
Apptivo
Bitrix24
7.3
Integrates with Google Drive
Apptivo
Bitrix24
7.2
Device sync
Apptivo
Bitrix24
6.8

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).
  • The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.
  • The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.
Luciano Gardesani Marques profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available
Bitrix24 is more complete in terms of features and suits better as a communication tool to work as an internal social network. It lets you test or use the product for free (not just for a small period of time).This trial is limited to 12 users (enough to get a good perception from a group of people - other products allow only 2 users during a short trial period). Specific and important features are also not included in trial versions of other products. We have chosen Bitrix24 based on all of these differences and because of another two great features: the activity stream and the integrated searching tool.
Luciano Gardesani Marques profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available
  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Bitrix24

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Bitrix24 Editions & Modules
Bitrix24
Additional Pricing Details