What users are saying about
4 Ratings
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4 Ratings
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Score 8 out of 101
20 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Daptiv

Daptiv works well with small organizations. For mid-sized organizations with a lot of data in Daptiv it becomes very slow and cumbersome to use.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Daptiv
Customer data management / contact management
Apptivo
8.7
Daptiv
Workflow management
Apptivo
6.8
Daptiv
Territory management
Apptivo
4.5
Daptiv
Opportunity management
Apptivo
4.5
Daptiv
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Daptiv
Quote & order management
Apptivo
1.0
Daptiv
Interaction tracking
Apptivo
1.8
Daptiv
Channel / partner relationship management
Apptivo
4.5
Daptiv

Customer Service & Support

Apptivo
5.7
Daptiv
Case management
Apptivo
7.7
Daptiv
Help desk management
Apptivo
3.6
Daptiv

Marketing Automation

Apptivo
4.5
Daptiv
Lead management
Apptivo
4.5
Daptiv
Email marketing
Apptivo
4.5
Daptiv

CRM Project Management

Apptivo
7.3
Daptiv
Task management
Apptivo
8.7
Daptiv
Billing and invoicing management
Apptivo
4.5
Daptiv
Reporting
Apptivo
8.7
Daptiv

Customization

Apptivo
6.4
Daptiv
Custom fields
Apptivo
6.4
Daptiv
Custom objects
Apptivo
6.4
Daptiv

Security

Apptivo
9.8
Daptiv
Single sign-on capability
Apptivo
9.9
Daptiv
Role-based user permissions
Apptivo
9.7
Daptiv

Platform

Apptivo
9.7
Daptiv
Mobile access
Apptivo
9.7
Daptiv

Project Management

Apptivo
Daptiv
6.8
Task Management
Apptivo
Daptiv
5.6
Resource Management
Apptivo
Daptiv
7.5
Gantt Charts
Apptivo
Daptiv
6.1
Scheduling
Apptivo
Daptiv
7.0
Workflow Automation
Apptivo
Daptiv
4.0
Team Collaboration
Apptivo
Daptiv
7.0
Support for Agile Methodology
Apptivo
Daptiv
3.9
Support for Waterfall Methodology
Apptivo
Daptiv
8.5
Document Management
Apptivo
Daptiv
6.5
Email integration
Apptivo
Daptiv
8.0
Mobile Access
Apptivo
Daptiv
7.0
Timesheet Tracking
Apptivo
Daptiv
9.5
Change request and Case Management
Apptivo
Daptiv
7.0
Budget and Expense Management
Apptivo
Daptiv
8.0

Professional Services Automation

Apptivo
Daptiv
7.7
Quotes/estimates
Apptivo
Daptiv
9.0
Invoicing
Apptivo
Daptiv
7.0
Project & financial reporting
Apptivo
Daptiv
7.0

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Resource allocation, when fully integrated provides a in depth view of what everyone is working on, as well as their availability.
  • Portfolio reporting provides a good view of where all projects are at in their lifecycle.
  • Time tracking is simple to use.
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Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • The Daptiv UI has seen some significant improvements recently that were long in coming. However I am still waiting for more that are on their plan. Lack of ability to customize what appears on specific screens or to add hover over help for less experienced users make it a difficult sell for some of our occasional users.
  • Daptiv comes with Cognos reports that does allow reporting against all the data elements. However the lack of ability to extract data in any form other than an emailed report significantly limits the ability to interface with the data.
  • Changes to many of the data elements are not tracked to who made changes and when.
  • Access to data elements is at a very broad level making it difficult to allow third party users to use the tool with limited access.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Daptiv9.9
Based on 14 answers
All PPM tools have their good and bad points. The Daptiv platform does Project, Portfolio and Time & Expense Management extremely well and is easy to configure. Resource and Demand Management remains a challenge for this as well as with other tools.
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Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
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Daptiv5.0
Based on 3 answers
The main thing that I have to apologize for is the UI. Does the job but just not the flexible responsive experience that most users are used to.
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Reliability and Availability

No score
No answers yet
No answers on this topic
Daptiv10.0
Based on 2 answers
In the 3 years I have worked with Daptiv I think it is been down once. The ONLY partial outages I have ever had have been with report automation.
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Support

No score
No answers yet
No answers on this topic
Daptiv7.0
Based on 2 answers
Big issues I have always had good luck in response and they are generally resolved quickly. Smaller issues do sometimes go into a black hole. I do not have a way to track my issue currently.
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Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
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Daptiv5.0
Based on 1 answer
I recommend using daptiv resources on your implementation to help with setup and training.
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Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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I was not involved in the selection process but based on my experience I would say that Microsoft Project Server definitely shows it roots in Microsoft Project. Nice UI, nicer hands on tools for PMs but not a strong in keeping an eye on non project work and much weaker on resource management from the resource managers point of view. Also the link between the desk top and web interface are confusing at best with Microsoft Project Server.
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Scalability

No score
No answers yet
No answers on this topic
Daptiv10.0
Based on 1 answer
We are quickly able to add more users as needed.
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Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • I am in the process of establishing a hard dollar ROI received from Daptiv. However, there have been many soft dollar benefits we have achieved. Soft benefits include IT teams that are more aligned to business objectives, "one version of the truth" for where work is being performed and resources consumed, and more accurate estimation of project requests.
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Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Daptiv

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Daptiv Editions & Modules
Daptiv
Additional Pricing Details