What users are saying about

Apptivo

4 Ratings

Everhour<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

17 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Everhour<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Everhour

By experience it is a great tool for agencies for sure, as it lets you break down your task and log time on each task. It has many options on how to log hours, and it has board for tracking tasks status. It has also features for accounting, such as automatic invoice creation and client management. I don't have enough experience in other scenarios to tell whether it can fit or not, but it has a rich set of features that I think can apply to many businesses.
Massimo De Marchi profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Everhour
Customer data management / contact management
Apptivo
8.7
Everhour
Workflow management
Apptivo
6.8
Everhour
Territory management
Apptivo
4.5
Everhour
Opportunity management
Apptivo
4.5
Everhour
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Everhour
Quote & order management
Apptivo
1.0
Everhour
Interaction tracking
Apptivo
1.8
Everhour
Channel / partner relationship management
Apptivo
4.5
Everhour

Customer Service & Support

Apptivo
5.7
Everhour
Case management
Apptivo
7.7
Everhour
Help desk management
Apptivo
3.6
Everhour

Marketing Automation

Apptivo
4.5
Everhour
Lead management
Apptivo
4.5
Everhour
Email marketing
Apptivo
4.5
Everhour

CRM Project Management

Apptivo
7.3
Everhour
Task management
Apptivo
8.7
Everhour
Billing and invoicing management
Apptivo
4.5
Everhour
Reporting
Apptivo
8.7
Everhour

Customization

Apptivo
6.4
Everhour
Custom fields
Apptivo
6.4
Everhour
Custom objects
Apptivo
6.4
Everhour

Security

Apptivo
9.8
Everhour
Single sign-on capability
Apptivo
9.9
Everhour
Role-based user permissions
Apptivo
9.7
Everhour

Platform

Apptivo
9.7
Everhour
Mobile access
Apptivo
9.7
Everhour

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • Clean, well-presented, detailed customizable reports that can be downloaded and shared with clients, creating high levels of client confidence in our working policies & time tracking
  • Easy & seamless integration with Asana, our preferred project/task management tool
  • Readily editable entries in case you forget to run the clock (or stop it running)
  • Ability to estimate time for tasks and compare time spent to estimate
Lars Dabney profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • User interface is sometimes confusing. Caused by design-driven approach. Many important buttons are hidden, some elements a user tries to click are actually inactive, whereas the user is expecting it to be clickable.
Alex Dutkovsky profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
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No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available
Everhour seems to have the most number of features within one ecosystem. Not only does it let you control the time your team spends on projects, but it also can create reports, invoices and lots of other features, even in the free version. Other similar systems have a very basic functionality where you have to rely on lots of different products or services.
Alex Dutkovsky profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • Overall productivity increase
  • Time it takes to make invoices or reports has reduced dramatically
  • Now our company has statistics on every member's productivity and we can learn from that
Alex Dutkovsky profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Everhour

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Everhour Editions & Modules
Everhour
Edition
Solo
$81
Team
$72
Team
$53
1. month (paid yearly)
2. user/month
3. user/month (paid yearly)
Additional Pricing Details