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Score 8 out of 101

JIRA

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1450 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

JIRA

Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
Elissa Bernstein profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
JIRA
Customer data management / contact management
Apptivo
8.7
JIRA
Workflow management
Apptivo
6.8
JIRA
Territory management
Apptivo
4.5
JIRA
Opportunity management
Apptivo
4.5
JIRA
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
JIRA
Quote & order management
Apptivo
1.0
JIRA
Interaction tracking
Apptivo
1.8
JIRA
Channel / partner relationship management
Apptivo
4.5
JIRA

Customer Service & Support

Apptivo
5.7
JIRA
Case management
Apptivo
7.7
JIRA
Help desk management
Apptivo
3.6
JIRA

Marketing Automation

Apptivo
4.5
JIRA
Lead management
Apptivo
4.5
JIRA
Email marketing
Apptivo
4.5
JIRA

CRM Project Management

Apptivo
7.3
JIRA
Task management
Apptivo
8.7
JIRA
Billing and invoicing management
Apptivo
4.5
JIRA
Reporting
Apptivo
8.7
JIRA

Customization

Apptivo
6.4
JIRA
Custom fields
Apptivo
6.4
JIRA
Custom objects
Apptivo
6.4
JIRA

Security

Apptivo
9.8
JIRA
Single sign-on capability
Apptivo
9.9
JIRA
Role-based user permissions
Apptivo
9.7
JIRA

Platform

Apptivo
9.7
JIRA
Mobile access
Apptivo
9.7
JIRA

Pros

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available

JIRA

  • Tracking of current projects for large teams
  • Time management
  • Data gathering for developing workflow procedures and expectations
Mitchell Brand profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

JIRA

  • One thing that ever bothered me about JIRA was the rank feature. It used to be a global rank, so I could I query issues and display them in results by order of priority (rank) regardless of what sprint they were in. Now rank is only applicable in the context of a sprint, which is not so powerful really if I want to prioritize across several teams regardless of sprint.
  • It would be nice to batch update labels, and not have the "all or nothing" approach. At least they have keyboard shortcuts that make updating many issues one at a time a total breeze.
  • At my new company, I'm having a hard time converting my peers and management into JIRA admirers. Their concerns are mainly the price and the ease in which the system can be integrated into our homegrown system. Can you make some sort of browser plugin that could compare how long it takes me to complete the same work in JIRA vs my current application?
Tracy Walton profile photo

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

JIRA

JIRA 5.4
Based on 33 answers
It is a highly flexible, feature rich, cost competitive software package
Gabe Judson profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

JIRA

JIRA 8.2
Based on 25 answers
JIRA's UI is very difficult to navigate. It is almost impossible to find things. I find myself just using the address bar and putting in the ID numbers as I can't find what I need anywhere else. There is no one place to do tasks but many and many ways to get there and this causes confusion.
Kyle Kochtan profile photo

Support

Apptivo

No score
No answers yet
No answers on this topic

JIRA

JIRA 8.4
Based on 13 answers
I haven't had to interact with their support team, outside of maybe reading some online help or blog articles. So I can't really comment on their support team, but the fact that I haven't needed to use them says quite a lot about the quality and ease of use of this system.
Richard Davies profile photo

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

JIRA

JIRA 9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic profile photo

Alternatives Considered

Apptivo

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available

JIRA

Jira has more features and is more flexible. It has features specifically designed for agile/Scrum-based methodologies which made it very appealing to us.
Richard Davies profile photo

Return on Investment

Apptivo

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available

JIRA

  • It really improved our productivity and therefore decreased the time to market of our deliveries by 40%.
  • It improved the collaborative work inside the team.
  • Helped building the scrum mindset in the team.
  • It helped replacing the various bug tracking tools used across the company to just one.
Cristian Bodnarasec profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

JIRA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JIRA Editions & Modules

JIRA
Additional Pricing Details

Add comparison