Apptivo vs Planview LeanKit

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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Planview LeanKit

Good if you are working with a team and are very organized. Also good if you are a project manager and need to be able to see what everyone is working on at a glance. Not so good for teams that don't have the bandwidth to be able to update a tool like this regularly and keep it organized. It's only as good as you're willing to make it.

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Verified User

Employee in Marketing

Marketing and Advertising Company, 1-10 employees

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Feature Rating Comparison

Apptivo

4.7

Planview LeanKit

—

Customer data management / contact management

8.7

—

Workflow management

6.8

—

Territory management

4.5

—

Opportunity management

4.5

—

Integration with email client (e.g., Outlook or Gmail)

6.0

—

Quote & order management

1.0

—

Interaction tracking

1.8

—

Channel / partner relationship management

4.5

—

Apptivo

5.7

Planview LeanKit

—

Case management

7.7

—

Help desk management

3.6

—

Apptivo

4.5

Planview LeanKit

—

Lead management

4.5

—

Email marketing

4.5

—

Apptivo

7.3

Planview LeanKit

—

Task management

8.7

—

Billing and invoicing management

4.5

—

Reporting

8.7

—

Apptivo

6.4

Planview LeanKit

—

Custom fields

6.4

—

Custom objects

6.4

—

Apptivo

9.8

Planview LeanKit

—

Single sign-on capability

9.9

—

Role-based user permissions

9.7

—

Apptivo

9.7

Planview LeanKit

—

Mobile access

9.7

—

Apptivo

—

Planview LeanKit

7.2

Task Management

—

8.1

Resource Management

—

6.6

Gantt Charts

—

6.6

Scheduling

—

6.9

Workflow Automation

—

6.4

Team Collaboration

—

7.8

Support for Agile Methodology

—

9.2

Support for Waterfall Methodology

—

7.8

Document Management

—

5.0

Email integration

—

8.0

Mobile Access

—

6.7

Timesheet Tracking

—

7.0

Change request and Case Management

—

7.0

Apptivo

—

Planview LeanKit

7.0

Quotes/estimates

—

7.0

Invoicing

—

7.0

Project & financial reporting

—

7.0

Integration with accounting software

—

7.0

Pros

Built in support for new users.
Basic crm works...just dont expect it do anything well beyond the basic.
Price.
Google Apps integration is better than a lot of the competition who charge and anwful lot more.
They are open to and try adapt quickly based on customer feedback.

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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Create a framework to move tasks through a set of 'stages'.
Kept our team organized and we knew what stage each project was in.

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Heather Neisen

Director of HR & Administration

Enliven, LLCComputer Software, 51-200 employees

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Cons

Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
They frequently messed up our contact data.
Multi currency exists on invoices but not on other apps.
Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
No consistency between the apps.
Often there is little or no integration between the apps inside Apptivo.

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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None I can think of.

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Verified User

Administrator in Information Technology

Information Technology and Services Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

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Planview LeanKit8.0

Based on 1 answer

I see no reason why in the future my department would not be using this product.

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Verified User

Manager in Information Technology

E-Learning Company, 51-200 employees

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Usability

Apptivo2.7

Based on 1 answer

Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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Planview LeanKit10.0

Based on 1 answer

All users in our company were told our process but never had to be taught how to use the product.

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Verified User

Manager in Information Technology

E-Learning Company, 51-200 employees

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Support

No score

No answers yet

No answers on this topic

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Planview LeanKit8.0

Based on 1 answer

It solves all our needs at this time.

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Verified User

Manager in Information Technology

E-Learning Company, 51-200 employees

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Implementation

Apptivo3.6

Based on 1 answer

If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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Planview LeanKit10.0

Based on 1 answer

Very easy.

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Verified User

Manager in Information Technology

E-Learning Company, 51-200 employees

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Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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[We selected LeanKit over alternatives because it is an] All in one solution.

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Verified User

Technician in Information Technology

Professional Training & Coaching Company, 51-200 employees

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Return on Investment

It cost us money.
We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.

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Verified User

Director in Corporate

Information Technology and Services Company, 1-10 employees

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LeanKit has made it easier for new employees to understand other employees' roles in the company by seeing their workload.
It makes it clear who is responsible for what project so that there is more accountability at our company.
It helps our project manager schedule new projects in a way that we all can see.

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Verified User

Employee in Marketing

Marketing and Advertising Company, 1-10 employees

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