What users are saying about

Apptivo

4 Ratings

Planview PPM Pro (formerly Innotas)<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

26 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Planview PPM Pro (formerly Innotas)<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Planview PPM Pro (formerly Innotas)

Innotas is able to handle a mid-size organization extremely well, but due to its poor searching features, I can see potential problems for extremely large organizations. So a key question to ask would be what is the size of your organization? A lot of tasks are also non-automated (such as dashboard refreshing and filter time updates), so the organization should also be willing to have a decent number of employees who will maintain the system.

Also, depending on the budget or expertise of the organization's employees, an organization may want to consider a newer or more advanced database software. Despite Innotas doing what is required of it reasonably effectively, it is likely better options exist.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Planview PPM Pro (formerly Innotas)
Customer data management / contact management
Apptivo
8.7
Planview PPM Pro (formerly Innotas)
Workflow management
Apptivo
6.8
Planview PPM Pro (formerly Innotas)
Territory management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Opportunity management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Planview PPM Pro (formerly Innotas)
Quote & order management
Apptivo
1.0
Planview PPM Pro (formerly Innotas)
Interaction tracking
Apptivo
1.8
Planview PPM Pro (formerly Innotas)
Channel / partner relationship management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)

Customer Service & Support

Apptivo
5.7
Planview PPM Pro (formerly Innotas)
Case management
Apptivo
7.7
Planview PPM Pro (formerly Innotas)
Help desk management
Apptivo
3.6
Planview PPM Pro (formerly Innotas)

Marketing Automation

Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Lead management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Email marketing
Apptivo
4.5
Planview PPM Pro (formerly Innotas)

CRM Project Management

Apptivo
7.3
Planview PPM Pro (formerly Innotas)
Task management
Apptivo
8.7
Planview PPM Pro (formerly Innotas)
Billing and invoicing management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Reporting
Apptivo
8.7
Planview PPM Pro (formerly Innotas)

Customization

Apptivo
6.4
Planview PPM Pro (formerly Innotas)
Custom fields
Apptivo
6.4
Planview PPM Pro (formerly Innotas)
Custom objects
Apptivo
6.4
Planview PPM Pro (formerly Innotas)

Security

Apptivo
9.8
Planview PPM Pro (formerly Innotas)
Single sign-on capability
Apptivo
9.9
Planview PPM Pro (formerly Innotas)
Role-based user permissions
Apptivo
9.7
Planview PPM Pro (formerly Innotas)

Platform

Apptivo
9.7
Planview PPM Pro (formerly Innotas)
Mobile access
Apptivo
9.7
Planview PPM Pro (formerly Innotas)

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Tremendous amount of functionality in addition to the extensive database - Dashboards, filters, reports, timesheets, Web API, and so on
  • Nearly 100% uptime. During my three years of working with it, it has only gone down once for a couple of hours. Innotas representatives also responded promptly once we alerted them of our problem.
  • Extensive Customization - Allows for creation of custom entities, columns, fields, and so on
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Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • The search functionality's algorithm is extremely weak. If you slightly mistype a search it will return no results rather than trying to find results close to your spelling. The search feature also seems to have trouble picking up certain special characters such as dashes and colons.
  • While the UI is functional, it can definitely use improvements. For example, the extensive use of popups is definitely an annoyance
  • Poor Documentation - It is difficult to search support or documentation for help. The available documentation and community is very difficult to sift through.
  • Going in hand with poor documentation, since it is not widely used, it is difficult to find help topics related to your problem on Google or other search engines.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.9
Based on 10 answers
Because I never evaluated other tools, I would be open to considering others. Given our establishment with Innotas and the value it has provided us, separating from it would cause some organizational discomfort. However, if a tool existed with a more intuitive interface for manipulating the data and factors of projects and resources, I would be very interested.
Adam Marley profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
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Planview PPM Pro (formerly Innotas)9.0
Based on 4 answers
I think Innotas does a lot of things right.
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Reliability and Availability

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.0
Based on 2 answers
Innotas is very rarely down if at all.
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Performance

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)4.0
Based on 1 answer
interface and response is sluggish
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Support

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 4 answers
Tim Szrejter is the best!!!
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In-Person Training

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 1 answer
Tim Srjezter was an excellent trainer.
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Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
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Planview PPM Pro (formerly Innotas)9.9
Based on 3 answers
I worked with Tim Szrejter and he was the BEST integrator!!
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Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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Salesforce and Innotas are somewhat similar, but there is a distinct difference. Saleforce's chatter feature is extremely helpful.
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Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • Transparent project portfolio management
  • Improved resource management
  • More reliable project reporting
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Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Planview PPM Pro (formerly Innotas)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Planview PPM Pro (formerly Innotas) Editions & Modules
Planview PPM Pro (formerly Innotas)
Additional Pricing Details
Innotas offers flexible pricing based on user types.