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Score 8 out of 101
27 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Planview PPM Pro (formerly Innotas)

Innotas is able to handle a mid-size organization extremely well, but due to its poor searching features, I can see potential problems for extremely large organizations. So a key question to ask would be what is the size of your organization? A lot of tasks are also non-automated (such as dashboard refreshing and filter time updates), so the organization should also be willing to have a decent number of employees who will maintain the system.

Also, depending on the budget or expertise of the organization's employees, an organization may want to consider a newer or more advanced database software. Despite Innotas doing what is required of it reasonably effectively, it is likely better options exist.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Planview PPM Pro (formerly Innotas)
Customer data management / contact management
Apptivo
8.7
Planview PPM Pro (formerly Innotas)
Workflow management
Apptivo
6.8
Planview PPM Pro (formerly Innotas)
Territory management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Opportunity management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Planview PPM Pro (formerly Innotas)
Quote & order management
Apptivo
1.0
Planview PPM Pro (formerly Innotas)
Interaction tracking
Apptivo
1.8
Planview PPM Pro (formerly Innotas)
Channel / partner relationship management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)

Customer Service & Support

Apptivo
5.7
Planview PPM Pro (formerly Innotas)
Case management
Apptivo
7.7
Planview PPM Pro (formerly Innotas)
Help desk management
Apptivo
3.6
Planview PPM Pro (formerly Innotas)

Marketing Automation

Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Lead management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Email marketing
Apptivo
4.5
Planview PPM Pro (formerly Innotas)

CRM Project Management

Apptivo
7.3
Planview PPM Pro (formerly Innotas)
Task management
Apptivo
8.7
Planview PPM Pro (formerly Innotas)
Billing and invoicing management
Apptivo
4.5
Planview PPM Pro (formerly Innotas)
Reporting
Apptivo
8.7
Planview PPM Pro (formerly Innotas)

Customization

Apptivo
6.4
Planview PPM Pro (formerly Innotas)
Custom fields
Apptivo
6.4
Planview PPM Pro (formerly Innotas)
Custom objects
Apptivo
6.4
Planview PPM Pro (formerly Innotas)

Security

Apptivo
9.8
Planview PPM Pro (formerly Innotas)
Single sign-on capability
Apptivo
9.9
Planview PPM Pro (formerly Innotas)
Role-based user permissions
Apptivo
9.7
Planview PPM Pro (formerly Innotas)

Platform

Apptivo
9.7
Planview PPM Pro (formerly Innotas)
Mobile access
Apptivo
9.7
Planview PPM Pro (formerly Innotas)

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Gives insight to the breadth of your project portfolio. When everybody has their wishlist of what they want done, Innotas shows what is being achieved, and by whom. That is crucial data for management.
  • Exposes resource over-utilization. When a developer is committed to more than one project, it drags down both. Every additional project reduces a developer's productivity.
  • Provides visibility to the project timelines. Management doesn't just want their wishlist completed, they need to know how long it will take. Innotas helps provide the high-level view they need to control the flow.
Adam Marley profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • As our organization's primary Innotas admin, the most common suggestion I heard from our project managers was the lack of capability to roll-up projects into a master plan. Other similar concerns between the functionality of Innotas and MS Project were raised as well, such as the ability to mulit-select, tab to fields and customize project plan columns.
  • Though I improved upon my ability to create desired reports for various consumers, the structure and navigation of the reporting engine was time consuming to learn. I don't, however, have any specific suggestions for improvement in this regard.
  • The last version of Innotas that I used before I left my position made it difficult to view as much of the project plan as was ideal due to the real estate used by the application.
  • It is very common for specific project tasks to be designated as a capitalized or operational expense despite the parent task under which it is created. The system's inability to designate these individual tasks as capitalized or operational expenses made for a cumbersome and somewhat unorthodox creation of the project plan. For instance, rather than having a single development phase we had to create two - one for Capitalized development work and Operational development work.
David Hill profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.9
Based on 10 answers
As I previously stated I am no longer in the role where I acted as Innotas admin, but because our license has been twice renewed since initial deployment and since I am in the business and have used the IT request process I created and have not heard anything to the contrary
David Hill profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
Planview PPM Pro (formerly Innotas)9.0
Based on 4 answers
I think Innotas does a lot of things right.
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Reliability and Availability

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.0
Based on 2 answers
Innotas is very rarely down if at all.
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Performance

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)4.0
Based on 1 answer
interface and response is sluggish
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Support

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 4 answers
Tim Szrejter is the best!!!
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In-Person Training

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 1 answer
Tim Srjezter was an excellent trainer.
No photo available

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
Planview PPM Pro (formerly Innotas)9.9
Based on 3 answers
I worked with Tim Szrejter and he was the BEST integrator!!
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Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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I have not used any other PPM applications, however I do know that overall price was heavily weighted when choosing alternatives to Innotas
David Hill profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • I did not have access to this level of decision making nor analysis, but since our license has been twice renewed I imagine that it is still useful to fulfill the objectives for which it was chosen.
  • From our project managers perspective they would still prefer to manage their plans exclusively in MS Project, however they do understand and accept the business needs to track resource time and their split between capitalized and operational tasks.
  • Our ability to create a process capable of handling requests from the business to IT and the integration of those approved requests into existing projects was a key decision to centralize the communication between the two organizations.
David Hill profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Planview PPM Pro (formerly Innotas)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Planview PPM Pro (formerly Innotas) Editions & Modules
Planview PPM Pro (formerly Innotas)
Additional Pricing Details
Innotas offers flexible pricing based on user types.