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Score 8 out of 101
6 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Sellsy

We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
David Hogan profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Sellsy
Customer data management / contact management
Apptivo
8.7
Sellsy
Workflow management
Apptivo
6.8
Sellsy
Territory management
Apptivo
4.5
Sellsy
Opportunity management
Apptivo
4.5
Sellsy
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Sellsy
Quote & order management
Apptivo
1.0
Sellsy
Interaction tracking
Apptivo
1.8
Sellsy
Channel / partner relationship management
Apptivo
4.5
Sellsy

Customer Service & Support

Apptivo
5.7
Sellsy
Case management
Apptivo
7.7
Sellsy
Help desk management
Apptivo
3.6
Sellsy

Marketing Automation

Apptivo
4.5
Sellsy
Lead management
Apptivo
4.5
Sellsy
Email marketing
Apptivo
4.5
Sellsy

CRM Project Management

Apptivo
7.3
Sellsy
Task management
Apptivo
8.7
Sellsy
Billing and invoicing management
Apptivo
4.5
Sellsy
Reporting
Apptivo
8.7
Sellsy

Customization

Apptivo
6.4
Sellsy
Custom fields
Apptivo
6.4
Sellsy
Custom objects
Apptivo
6.4
Sellsy

Security

Apptivo
9.8
Sellsy
Single sign-on capability
Apptivo
9.9
Sellsy
Role-based user permissions
Apptivo
9.7
Sellsy

Platform

Apptivo
9.7
Sellsy
Mobile access
Apptivo
9.7
Sellsy

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • CRM
  • Estimates
  • Invoicing
  • Time tracking
  • Accounting
  • Purchase Orders
  • Margin tracking and job costing
  • Inventory Management
  • Recurring Invoices
  • Online payments
  • Project Management
  • Expense Tracking
  • Support
  • Custom Fields
David Hogan profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • This is NOT user friendly. It requires a lot of time to understand how it works.
  • The software was designed by someone who never ran a business before.
  • It is complex, with so many features that it is difficult to make a full use of all the options and services.
Pascal Guignard profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Sellsy9.0
Based on 1 answer
Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
David Hogan profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
Sellsy7.2
Based on 3 answers
Having spent five years looking for the right platform to manage our business, we have tried many apps. I personally have gone through most of the systems that can integrate with Google Apps. Sellsy is one of the easiest to use even if its integration with google is pretty awful. The interface could offer some better customisation and that may happen in future but as it stands today is good enough.
David Hogan profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sellsy9.0
Based on 1 answer
We have not yet experienced any down time with sellsy.
David Hogan profile photo

Performance

No score
No answers yet
No answers on this topic
Sellsy6.0
Based on 1 answer
Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
David Hogan profile photo

Support

No score
No answers yet
No answers on this topic
Sellsy6.0
Based on 1 answer
Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
David Hogan profile photo

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
Sellsy7.0
Based on 1 answer
If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
David Hogan profile photo

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available
I had already signed up for Salesforce when I came across Sellsy. As soon as I started using it, I canceled Salesforce (no small feat!!!) and ordered Sellsy!
James DeRosa profile photo

Scalability

No score
No answers yet
No answers on this topic
Sellsy10.0
Based on 1 answer
The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
David Hogan profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available
  • It helped us look and operate professionally even though we had started out of our homes. That's huge.
James DeRosa profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Sellsy

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sellsy Editions & Modules
Sellsy
Edition
Sellsy
$44.901
Staff member access
$10.002
CRM pipelines license
$10.002
Purchases and margins; Expenses; Subscriptions management; Helpdesk management
$15.003
Project management; Marketing; Inventory management
$20.003
1. Administrator access
2. Per User per Month
3. Per Month [Unlimited Users]
Additional Pricing Details
Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.