What users are saying about
4 Ratings
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Top Rated
331 Ratings
4 Ratings
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Score 8 out of 101

Smartsheet

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Top Rated
331 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Smartsheet

I use Smartsheet to manage work load between colleagues and freelancers. It is a critical partner of our project management team. A few use cases include response forms with automated row population, alerts to row changes, cell history, formulas, budget/actual dollar spend reports, workload issues on teams, task progress and gantt chart timelines. The functionality potential with Smartsheet is endless! There is a learning curve - especially with reporting and dashboards. I could not do my job without Smartsheet!
Janie Larsen profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Smartsheet
Customer data management / contact management
Apptivo
8.7
Smartsheet
Workflow management
Apptivo
6.8
Smartsheet
Territory management
Apptivo
4.5
Smartsheet
Opportunity management
Apptivo
4.5
Smartsheet
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Smartsheet
Quote & order management
Apptivo
1.0
Smartsheet
Interaction tracking
Apptivo
1.8
Smartsheet
Channel / partner relationship management
Apptivo
4.5
Smartsheet

Customer Service & Support

Apptivo
5.7
Smartsheet
Case management
Apptivo
7.7
Smartsheet
Help desk management
Apptivo
3.6
Smartsheet

Marketing Automation

Apptivo
4.5
Smartsheet
Lead management
Apptivo
4.5
Smartsheet
Email marketing
Apptivo
4.5
Smartsheet

CRM Project Management

Apptivo
7.3
Smartsheet
Task management
Apptivo
8.7
Smartsheet
Billing and invoicing management
Apptivo
4.5
Smartsheet
Reporting
Apptivo
8.7
Smartsheet

Customization

Apptivo
6.4
Smartsheet
Custom fields
Apptivo
6.4
Smartsheet
Custom objects
Apptivo
6.4
Smartsheet

Security

Apptivo
9.8
Smartsheet
Single sign-on capability
Apptivo
9.9
Smartsheet
Role-based user permissions
Apptivo
9.7
Smartsheet

Platform

Apptivo
9.7
Smartsheet
Mobile access
Apptivo
9.7
Smartsheet

Project Management

Apptivo
Smartsheet
8.3
Task Management
Apptivo
Smartsheet
8.7
Resource Management
Apptivo
Smartsheet
7.9
Gantt Charts
Apptivo
Smartsheet
8.1
Scheduling
Apptivo
Smartsheet
8.2
Workflow Automation
Apptivo
Smartsheet
8.6
Team Collaboration
Apptivo
Smartsheet
8.9
Support for Agile Methodology
Apptivo
Smartsheet
8.7
Support for Waterfall Methodology
Apptivo
Smartsheet
8.6
Document Management
Apptivo
Smartsheet
8.3
Email integration
Apptivo
Smartsheet
8.3
Mobile Access
Apptivo
Smartsheet
8.0
Timesheet Tracking
Apptivo
Smartsheet
8.0
Change request and Case Management
Apptivo
Smartsheet
7.9
Budget and Expense Management
Apptivo
Smartsheet
8.4

Professional Services Automation

Apptivo
Smartsheet
7.9
Quotes/estimates
Apptivo
Smartsheet
7.7
Invoicing
Apptivo
Smartsheet
7.7
Project & financial reporting
Apptivo
Smartsheet
8.2
Integration with accounting software
Apptivo
Smartsheet
8.0

Pros

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
No photo available

Smartsheet

  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
Parker O'Very profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

Smartsheet

  • Gantt Charts: While the functionality here is very good, sometimes there could be some better options with the automatic coloration of these charts. Additionally, exporting is a little limited.
  • Formulas: There are a lot of basic formula options but there could be more. Additionally, calculations across multiple sheets could also be improved.
  • Pivot tables: These are only available as an additional add-on app. I wish this functionality would be standard.
Joshua Pekar profile photo

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 21 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

Smartsheet

Smartsheet 8.6
Based on 13 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss profile photo

Support

Apptivo

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 8.4
Based on 25 answers
Smartsheet is excellent software for small businesses and agile teams within large organizations alike. It's not overly expensive for the functionality you receive and sports an intuitive interface in a format that everybody is familiar with. I give it a nine instead of a ten only because the jump up into Enterprise and Premier pricing is quite large
Blake Baron profile photo

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

Smartsheet

Smartsheet 10.0
Based on 6 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter profile photo

Alternatives Considered

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
No photo available

Smartsheet

Which software we use for project management is often determined by the team we interact with or the client's choices. I prefer Smartsheet for process management due to the ease of setting up alerts and attaching necessary documentation. It was also fairly easy to set up and learn.
Ann M. Frank profile photo

Return on Investment

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
No photo available

Smartsheet

  • Because we have the ability to enter in expenses and financial info in a real time manner, I am able to run reports more quickly to provide accurate numbers for ROI calculation. The C-Suite loves getting budget info on time!
  • From what I understand, choosing an enterprise level agreement saves the company money overall, rather than having a bunch of different departments, some using it, some not.
  • We are more GDPR compliant. That is important to our customers, so it is important to us.
Megan Gates profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

Smartsheet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apptivo
6.3
Smartsheet
8.7

Likelihood to Renew

Apptivo
Smartsheet
10.0

Usability

Apptivo
2.7
Smartsheet
8.6

Performance

Apptivo
Smartsheet
10.0

Support

Apptivo
Smartsheet
8.4

Online Training

Apptivo
Smartsheet
7.0

Implementation

Apptivo
3.6
Smartsheet
10.0

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