What users are saying about

Apptivo

4 Ratings

Teamgate CRM

1 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Teamgate CRM

1 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Teamgate CRM

Any SME or mid company that needs to track customers and sales can use this platform
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Teamgate CRM
8.4
Customer data management / contact management
Apptivo
8.7
Teamgate CRM
9.1
Workflow management
Apptivo
6.8
Teamgate CRM
9.1
Territory management
Apptivo
4.5
Teamgate CRM
Opportunity management
Apptivo
4.5
Teamgate CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Teamgate CRM
5.5
Quote & order management
Apptivo
1.0
Teamgate CRM
Interaction tracking
Apptivo
1.8
Teamgate CRM
9.1
Channel / partner relationship management
Apptivo
4.5
Teamgate CRM
9.1
Contract management
Apptivo
Teamgate CRM
8.2

Customer Service & Support

Apptivo
5.7
Teamgate CRM
9.1
Case management
Apptivo
7.7
Teamgate CRM
Help desk management
Apptivo
3.6
Teamgate CRM
9.1

Marketing Automation

Apptivo
4.5
Teamgate CRM
Lead management
Apptivo
4.5
Teamgate CRM
Email marketing
Apptivo
4.5
Teamgate CRM

CRM Project Management

Apptivo
7.3
Teamgate CRM
8.2
Task management
Apptivo
8.7
Teamgate CRM
9.1
Billing and invoicing management
Apptivo
4.5
Teamgate CRM
Reporting
Apptivo
8.7
Teamgate CRM
7.3

Customization

Apptivo
6.4
Teamgate CRM
7.9
Custom fields
Apptivo
6.4
Teamgate CRM
9.1
Custom objects
Apptivo
6.4
Teamgate CRM
7.3
API for custom integration
Apptivo
Teamgate CRM
7.3

Security

Apptivo
9.8
Teamgate CRM
9.1
Single sign-on capability
Apptivo
9.9
Teamgate CRM
9.1
Role-based user permissions
Apptivo
9.7
Teamgate CRM
9.1

Platform

Apptivo
9.7
Teamgate CRM
5.5
Mobile access
Apptivo
9.7
Teamgate CRM
5.5

CRM Reporting & Analytics

Apptivo
Teamgate CRM
8.5
Forecasting
Apptivo
Teamgate CRM
9.1
Pipeline visualization
Apptivo
Teamgate CRM
9.1
Customizable reports
Apptivo
Teamgate CRM
7.3

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Alexander Taylor profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • Could do with the ability to customise the dashboard with your own fields.
Alexander Taylor profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
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No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
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No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Alexander Taylor profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Alexander Taylor profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Teamgate CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Teamgate CRM Editions & Modules
Teamgate CRM
Edition
Starter
$111
Professional
$291
Enterprise
$491
1. user/ month
Additional Pricing Details
There is a 20% discount when billed annually