What users are saying about

Apptivo

4 Ratings

WORKetc

Top Rated
46 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

WORKetc

Top Rated
46 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

WORKetc

WORK[etc] seems to have a preponderance of IT firms, online design, and marketing firms and the like. Makes perfect sense. We tend to be early adopters. I'd strongly recommend WORK[etc] for virtually any company of any size. (WORK[etc] has a 2-user minimum base pricing, but I'd even recommend it for a company of one who plans to increase in the foreseeable future. They'd do well to establish excellent routines that can be performed by any hire, whether a full-time employee or a virtual assistant.)
Keith Klein profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
WORKetc
7.9
Customer data management / contact management
Apptivo
8.7
WORKetc
8.6
Workflow management
Apptivo
6.8
WORKetc
8.2
Territory management
Apptivo
4.5
WORKetc
Opportunity management
Apptivo
4.5
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
WORKetc
7.9
Quote & order management
Apptivo
1.0
WORKetc
8.0
Interaction tracking
Apptivo
1.8
WORKetc
7.8
Channel / partner relationship management
Apptivo
4.5
WORKetc
7.3
Contract management
Apptivo
WORKetc
7.3

Customer Service & Support

Apptivo
5.7
WORKetc
8.2
Case management
Apptivo
7.7
WORKetc
8.9
Help desk management
Apptivo
3.6
WORKetc
8.5
Call center management
Apptivo
WORKetc
7.3

Marketing Automation

Apptivo
4.5
WORKetc
7.2
Lead management
Apptivo
4.5
WORKetc
7.6
Email marketing
Apptivo
4.5
WORKetc
6.8

CRM Project Management

Apptivo
7.3
WORKetc
8.2
Task management
Apptivo
8.7
WORKetc
8.8
Billing and invoicing management
Apptivo
4.5
WORKetc
8.0
Reporting
Apptivo
8.7
WORKetc
7.8

Customization

Apptivo
6.4
WORKetc
8.0
Custom fields
Apptivo
6.4
WORKetc
8.4
Custom objects
Apptivo
6.4
WORKetc
8.2
API for custom integration
Apptivo
WORKetc
7.4

Security

Apptivo
9.8
WORKetc
9.0
Single sign-on capability
Apptivo
9.9
WORKetc
9.1
Role-based user permissions
Apptivo
9.7
WORKetc
8.8

Platform

Apptivo
9.7
WORKetc
7.5
Mobile access
Apptivo
9.7
WORKetc
7.5

CRM Reporting & Analytics

Apptivo
WORKetc
7.3
Pipeline visualization
Apptivo
WORKetc
7.4
Customizable reports
Apptivo
WORKetc
7.2

Social CRM

Apptivo
WORKetc
7.3
Social data
Apptivo
WORKetc
7.3

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • Support Tickets - the Support Tickets module is highly customizable and you can make it fit exactly to your needs. Every customer request goes into a ticket.
  • CRM - the CRM is highly customizable and you can make it fit exactly to your needs.
  • Invoicing - This is an awesome feature because we can bill directly from time spent and expenses of a job. Reminders are automatic also.
Randy Bryan profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • Third party Integration - WORK[etc] is awesome but it REALLY needs third party integration with ZAPIER. There are some hardcoded integrations but it really needs the flexibility of Zapier.
Randy Bryan profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
It works, the support is decent and it is not a vertical product (you will spend more using vertical products and trying to get them to interface then paying for a turn key solution like Worketc).
Marc Korody profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
WORKetc8.2
Based on 5 answers
They let you do your work.
Runy Calmera profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
While I have not had much trouble at all with the product, the only time I have had questions, they were available and answered my question quickly and accurately.
Jonathan Hickman profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available
[WORKetc is] More flexible. More solid. Way more options. Better customization. WORKetc wins.
Runy Calmera profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available
  • We used to use multiple products that each did a specific subsection of what WORK[etc] offers. There were multiple logins to remember per person, each interacted in a different way, and there was no guarantee that they could (or would) talk to each other. Using one product has made life so much simpler...and cheaper!
Branden Maynes profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details