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Top Rated
243 Ratings
4 Ratings
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Score 8 out of 101

Xero

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Top Rated
243 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Xero

Xero is well suited to SME businesses that don't require the locked down approach of larger finance packages like Oracle financials and SAP. It's easy to use and understand for non finance trained staff. Invoicing and credit control is made simple and projects overlay feature allows for better control and visibility of projects being delivered.
Graham Green profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Xero
Customer data management / contact management
Apptivo
8.7
Xero
Workflow management
Apptivo
6.8
Xero
Territory management
Apptivo
4.5
Xero
Opportunity management
Apptivo
4.5
Xero
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Xero
Quote & order management
Apptivo
1.0
Xero
Interaction tracking
Apptivo
1.8
Xero
Channel / partner relationship management
Apptivo
4.5
Xero

Customer Service & Support

Apptivo
5.7
Xero
Case management
Apptivo
7.7
Xero
Help desk management
Apptivo
3.6
Xero

Marketing Automation

Apptivo
4.5
Xero
Lead management
Apptivo
4.5
Xero
Email marketing
Apptivo
4.5
Xero

CRM Project Management

Apptivo
7.3
Xero
Task management
Apptivo
8.7
Xero
Billing and invoicing management
Apptivo
4.5
Xero
Reporting
Apptivo
8.7
Xero

Customization

Apptivo
6.4
Xero
8.3
Custom fields
Apptivo
6.4
Xero
Custom objects
Apptivo
6.4
Xero
API for custom integration
Apptivo
Xero
8.2
Plug-ins
Apptivo
Xero
8.4

Security

Apptivo
9.8
Xero
8.8
Single sign-on capability
Apptivo
9.9
Xero
8.9
Role-based user permissions
Apptivo
9.7
Xero
8.8

Platform

Apptivo
9.7
Xero
Mobile access
Apptivo
9.7
Xero

Payroll Management

Apptivo
Xero
6.4
Pay calculation
Apptivo
Xero
7.1
Benefit plan administration
Apptivo
Xero
5.8
Direct deposit files
Apptivo
Xero
6.5
Salary revision and increment management
Apptivo
Xero
6.2
Reimbursement management
Apptivo
Xero
6.3

Reporting & Analytics

Apptivo
Xero
8.3
Dashboards
Apptivo
Xero
8.3
Standard reports
Apptivo
Xero
8.6
Custom reports
Apptivo
Xero
8.0

General Ledger and Configurable Accounting

Apptivo
Xero
7.8
Accounts payable
Apptivo
Xero
8.7
Accounts receivable
Apptivo
Xero
8.5
Cash management
Apptivo
Xero
7.9
Bank reconciliation
Apptivo
Xero
8.8
Expense management
Apptivo
Xero
7.5
Time tracking
Apptivo
Xero
5.4
Fixed asset management
Apptivo
Xero
7.2
Multi-currency support
Apptivo
Xero
7.9
Multi-division support
Apptivo
Xero
7.3
Regulations compliance
Apptivo
Xero
7.9
Electronic tax filing
Apptivo
Xero
7.9
Self-service portal
Apptivo
Xero
7.9
Global Financial Support
Apptivo
Xero
7.5
Primary and Secondary Ledgers
Apptivo
Xero
8.6
Intercompany Accounting
Apptivo
Xero
7.5
Localizations
Apptivo
Xero
7.8
Journals and Reconciliations
Apptivo
Xero
8.1
Enterprise Accounting
Apptivo
Xero
7.1
Configurable Accounting
Apptivo
Xero
8.1
Centralized Rules Framework
Apptivo
Xero
7.9
Standardized Processes
Apptivo
Xero
8.1

Inventory Management

Apptivo
Xero
7.8
Inventory tracking
Apptivo
Xero
7.1
Automatic reordering
Apptivo
Xero
7.9
Location management
Apptivo
Xero
8.0
Manufacturing module
Apptivo
Xero
8.0

Order Management

Apptivo
Xero
7.4
Pricing
Apptivo
Xero
8.0
Order entry
Apptivo
Xero
8.0
Credit card processing
Apptivo
Xero
7.8
Cost of goods sold
Apptivo
Xero
7.7
Order Orchestration
Apptivo
Xero
7.0
End-to-end order visibility
Apptivo
Xero
7.5
Order exception Resolution
Apptivo
Xero
6.0

Pros

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available

Xero

  • I really love their bank feeds and rule creation. This speeds up the work and adds a new level of accuracy.
  • I love how innovative Xero is. They put out 400 updates in 2014, which is awesome. If we ask for a feature, it magically appears.
  • I love the support that Xero provides. If I ever get stuck, I can go to help.xero.com or submit a request and hear back instantly.
Cristina Garza profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

Xero

  • I would really like to see job costing as a native feature. However, there are many add ons that handle this.
  • I would love to see payroll in all states. I know they are rolling the states out and should be done this year, but I am impatient. :)
Cristina Garza profile photo

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 9.8
Based on 24 answers
I don't really have more to add. It is simple, cost-effective, and does what we need it to do. It is rapidly improving to address the drawbacks, such as weak reporting. Besides, converting accounting software is a major project, and I would only do it if there was a compelling reasons
Dave Olsen profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

Xero

Xero 8.3
Based on 20 answers
I use Xero everyday and love it!
Doug Fish profile photo

Reliability and Availability

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 10 answers
It's always there. No issues at all, except for scheduled middle of the night planned outages, in many years of using
Mark Ternent profile photo

Performance

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA profile photo

Support

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 8.7
Based on 14 answers
Currently provides email support
Marvin Galang profile photo

Online Training

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf profile photo

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

Xero

Xero 9.5
Based on 9 answers
Have a good plan. Carefully reconcile closing balances with opening balances. Conversion at fiscal year end is ideal if possible
Dave Olsen profile photo

Alternatives Considered

Apptivo

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available

Xero

Xero smashes QuickBooks and I will never use QuickBooks again. Xero has a great UI, a great customer service team, a really great pricing model, and is a much better product. I don't have to struggle with software; I can easily share info with my clients, and we can do higher level work with the extra time we have. Overall my clients are much happier with Xero and my employees feel like they are fully supported. What more could I ask for?
Cristina Garza profile photo

Scalability

Apptivo

No score
No answers yet
No answers on this topic

Xero

Xero 9.9
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish profile photo

Return on Investment

Apptivo

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available

Xero

  • It makes our AP, AR, and month end processes very simple and cost-effective. In one company we cut clerical costs by 80% when we switched from Microsoft GP to Xero.
  • Online access allows us to focus on the business rather than managing software.
  • Compared to QuickBooks, it costs us more because we pay separately for each entity. With QuickBooks you can set up multiple company files on one license.
Dave Olsen profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Xero
Additional Pricing Details

Add comparison