TargetBay vs. Voyado

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TargetBay
Score 8.2 out of 10
Small Businesses (1-50 employees)
TargetBay is an ecommerce personalization tool that offers four key capabilities: Reviews & QA Automate review collection process by sending emails after every purchase and delivery. Moderate reviews to stop spammers and showcase only genuine user generated content Google rich snippets to improve product and website credibility In-line HTML lets you index your reviews and get visibility in all search engines Email…N/A
Voyado
Score 4.9 out of 10
N/A
Apptus eSale Voyado, now with Apptus since the late 2021 acquisition, operates and develops a data-driven SaaS platform within Marketing Automation, CRM and Loyalty and Product Discovery. The tool is for retail and e-commerce companies and helps to personalize communication and customer experiences.N/A
Pricing
TargetBayVoyado
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TargetBayVoyado
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
TargetBayVoyado
Small Businesses
Kameleoon
Kameleoon
Score 9.5 out of 10
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Score 9.5 out of 10
Medium-sized Companies
Kameleoon
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Dynamic Yield
Dynamic Yield
Score 9.2 out of 10
Enterprises
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Dynamic Yield
Score 9.2 out of 10
Kameleoon
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Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TargetBayVoyado
Likelihood to Recommend
8.2
(2 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
TargetBayVoyado
Likelihood to Recommend
TargetBay
If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
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Voyado
No answers on this topic
Pros
TargetBay
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
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Voyado
No answers on this topic
Cons
TargetBay
  • There is always room for improvement, however, I find Target Bay to be cost effective.
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Voyado
No answers on this topic
Usability
TargetBay
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.
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Voyado
No answers on this topic
Support Rating
TargetBay
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
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Voyado
No answers on this topic
Alternatives Considered
TargetBay
We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.
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Voyado
No answers on this topic
Return on Investment
TargetBay
  • We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
  • I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
  • Emails we send are professional and creative. Much better than I would do.
  • PPC with TargetBay is better than what we see with Google Ads.
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Voyado
No answers on this topic
ScreenShots