Apricot by Social Solutions<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
91 Ratings

Apricot by Social Solutions<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Luminate CRM and Analytics

15 Ratings
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Score 5.7 out of 101

Add comparison

Likelihood to Recommend

Apricot by Social Solutions

Apricot is well suited to help with output reporting. However, I don't believe it offers a narrative function. Apricot is well suited for capturing client intake, especially with is secure web form feature. However, it is not like GoogleForms where it can be used to either capture RSVP information or sign-in information for events or trainings.Apricot is well-suited for comparison reporting and discovering effort. However, I don't believe it has predictive features that can be leveraged.
Heath Carelock profile photo

Luminate CRM and Analytics

If you want a "one size fits all" aka one platform to do most things, especially if your company is advocacy or grassroots donation based, then this is a better product for you. Our business is neither but we've managed to customize it over time to fit our donor needs with the various Luminate Online tools.
Rose Grant profile photo

Pros

  • Apricot by Social Solutions is very user-friendly. Staff training and use has been a breeze. Staff and volunteers very quickly pick up on the navigation which creates confidence and user empowerment.
  • Apricot by Social Solutions is flexible. Organizations can adjust the software to match their structure during the implementation phase and easily make adjustments on their own after implementation.
  • Apricot by Social Solutions is affordable. It is still a significant investment for an organization that has not previously purchased case management software, but in comparing twelve different software solution options, Apricot by far offered the greatest value.
Angela Maher profile photo
  • Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
  • We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
  • Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.
Rose Grant profile photo

Cons

  • Sometimes I found the step-by-step instructions hard to follow. Luckily Apricot has video tutorials and that usually helped me figure things out.
  • There were just a few times early on that I thought a couple minor pieces of info disappeared after I entered them.
Jennifer Strasenburgh profile photo
  • Email campaigns - as much as we like and use them, Luminate Online's admin experience is not as new and sleek as other email marketing software. Unlike Mailchimp and Emma, you have to do everything in a wysiwyg template, which relies heavily on the tech experience of the admin user. In a nonprofit setting such users are harder to come by.
  • Usability for admins. Many of our admins complain about the clunkiness of the program compared to other systems they use. So while they prefer having all tools "under one umbrella" they'd prefer for these tools to be more optimized in a modern workplace.
  • Any additional services get very expensive. We've been with LO for awhile so overtime have gotten more customized parts of it that make our digital marketing more relevant (such as mobile friendly templates). But these did not come cheap and all additional services not contracted are often expensive. At times we've been hit with huge fees without any warning from our customer success reps.
Rose Grant profile photo

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected APRICOT as a result of the dissolution of the ALICE program and support
Kathleen Kehrer profile photo
Both MailChimp and Salesforce were sleeker and had a better admin experience (as well as constituent experience on the end) but both programs were more expensive than we could afford when we put all the digital tools we needed together. We ended up valuing LO more because it could do everything in one.
Rose Grant profile photo

Return on Investment

  • Great tracking of data at an individual level and over time.
  • Effective targeting of groups and individuals.
  • Data monitoring focuses people to try to meet targets especially when they can see the progress.
  • Good comparison of the work you do versus the progress you are making (serving 100 people every month doesn't mean much in the long run if its the same 100 people).
Pratik Mhatre profile photo
  • Positive: A nice and fairly easy to use event calendar.
  • Positive: Year of reports of email marketing trends from various campaigns.
  • Negative: Large fees for anything outside of the contract (whether we were aware of it or not).
Rose Grant profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Luminate CRM and Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Luminate CRM and Analytics Editions & Modules
Luminate CRM and Analytics
Additional Pricing Details

Luminate CRM and Analytics More Information