Bonterra Case Management vs. Digital Alumni (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bonterra Case Management
Score 8.2 out of 10
N/A
Case Management by Bonterra is a cloud-based solution for nonprofits of all sizes. It's designed to bring data to the forefront in order to bolster a nonprofit organization’s impact. Bonterra Case Management helps organizations to save time and resources because the tool makes managing data more efficient, so that users increase the time spent delivering the mission. Bonterra Case Management offers configurable forms and fields so organizations can customize their experience to their…N/A
Digital Alumni (discontinued)
Score 7.0 out of 10
N/A
Digital Alumni was alumni tracking software designed to assist with keeping track of past students and used to advertise positive experiences to prospective students. It is no longer available.N/A
Pricing
Bonterra Case ManagementDigital Alumni (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bonterra Case ManagementDigital Alumni (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequired$200
Additional DetailsPricing for Bonterra Case Management is driven by individual usage and needs of the nonprofit. Organizations aren't one-size fits all, so neither is Bonterra's pricing.
More Pricing Information
Community Pulse
Bonterra Case ManagementDigital Alumni (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Bonterra Case ManagementDigital Alumni (discontinued)
Small Businesses
Kissflow
Kissflow
Score 6.6 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bonterra Case ManagementDigital Alumni (discontinued)
Likelihood to Recommend
8.1
(163 ratings)
7.0
(1 ratings)
Likelihood to Renew
8.9
(9 ratings)
-
(0 ratings)
Usability
8.6
(6 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.0
(2 ratings)
-
(0 ratings)
Support Rating
8.8
(10 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Online Training
5.4
(2 ratings)
-
(0 ratings)
Implementation Rating
4.5
(4 ratings)
-
(0 ratings)
Configurability
2.4
(2 ratings)
-
(0 ratings)
Ease of integration
1.0
(2 ratings)
-
(0 ratings)
Product Scalability
4.6
(2 ratings)
-
(0 ratings)
Vendor post-sale
7.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Bonterra Case ManagementDigital Alumni (discontinued)
Likelihood to Recommend
Bonterra
Apricot by Social Solutions is a great program for organizations wanting a user-friendly option to help organize the personal data of individuals served, volunteers, and even donors. It's a program that is built off of an individual page, where you house all the personal information for a single person, and has a virtual "document folder" to house attendance information, enrollments, donations, trainings, and other kinds of pertinent information. Apricot by Social Solutions is not a great solution for organizations wanting to save money on a CRM program (it is quite expensive, in my opinion), and can pose some struggles/limitations for organizations providing family-based programming or wanting to track donors and donations in the most efficient way.
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Digital Strategy Technologies
For updating tone's skills and finding out the current jobs on the market.
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Pros
Bonterra
  • Updates built in reports to match the requirements for HUD reporting.
  • Innovative ways to batch and group clients data collections.
  • Offer ongoing training when new features are added.
  • Constantly making it user friendly with updates that support standardized data entry
  • Sharing data about clients with partner agencies
  • Having controls where data is only shared with users who should have access to it
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Digital Strategy Technologies
  • Way of connecting people
  • Way that it restricts access to user records
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Cons
Bonterra
  • Almost every year I get a new customer care support person, and it can be hard to reorient each new person to my unique business case and use of Apricot by Social Solutions
  • In the past, I have had issues with communication from different departments in Apricot by Social Solutions about what I was getting as part of my contract. In my experience, when I had my initial meeting to kick off upgrading our Apricot by Social Solutions instance, the majority of the information the project consultant had was incorrect. I had to send an email to someone else to rectify the situation.
  • If Apricot by Social Solutions was compatible with phones that would be really helpful.
  • I wish the font size and formatting were more customizable when building out forms in Apricot by Social Solutions (e.g., more similar to how customizable Surveymonkey is with different surveys).
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Digital Strategy Technologies
  • It's definitely the UI
  • Can add lot of other features, where they can get in touch with them using their own chat application, for instance.
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Likelihood to Renew
Bonterra
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
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Digital Strategy Technologies
No answers on this topic
Usability
Bonterra
Without any formal IT education, I was able to utilize their articles and videos to teach myself how to configure and customize the software to our organization (although I do recommend their Apricot Admin training to polish your skills). The majority of users are able to adapt immediately with minimal training.Staff that have challenges with technology in general do adapt to using the system once you can create buy in and engagement (although it does take time and training)
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Digital Strategy Technologies
No answers on this topic
Reliability and Availability
Bonterra
It is usually available when I need to use it
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Digital Strategy Technologies
No answers on this topic
Performance
Bonterra
The system does tend to run slowly when pulling more complex reports
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Digital Strategy Technologies
No answers on this topic
Support Rating
Bonterra
This is a difficult question to answer because when I hear the word "support" I think of this in multiple levels. The customer service on the front end, with my account manager is pretty good. There was a time for about a year and a half where I didn't even want to get to know this persons name because they wouldn't be there there long enough for me to get to know them. For the past 8-9 months we've had the same account manager, and this is helpful as a way to grow our trust in Apricot social solutions as well as the account manager understanding the needs of our organization. The technical support is also fine. The issues we most have problems with is how the technical support is calculated and the lack of roll-over of technical support time. If our account has 1 hour of technical support per month, but we don't need any technical support for 4 months, it would be great to have the ability to use those 4 hours (as time allows per the IT calendar) when we need them, even if it falls within one month. We've also had instances of working with IT persons who didn't seem to care at all about our issues, and seemed eager to put our call behind them and get onto the next without much thought as to why we were calling them in the first place. We've also had instances where the IT person didn't seem to really be listening to what it is we needed, and was heck bent on what they THOUGHT we needed rather than listening to what we actually did need. While we also have had experiences of working with IT persons who were absolutely great at working through issues. They were patient and understanding and would explain why a solution (c)would or (c)would not work. We even worked through those options in real time if they were unsure whether a data solution would work or not. That was great because we felt heard.
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Digital Strategy Technologies
No answers on this topic
In-Person Training
Bonterra
Online training only
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Digital Strategy Technologies
No answers on this topic
Online Training
Bonterra
There are good training guides.
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Digital Strategy Technologies
No answers on this topic
Implementation Rating
Bonterra
There need to be specialists who know how to best work with an organization developing a new program, not just transferring existing forms to a digital format.
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Digital Strategy Technologies
No answers on this topic
Alternatives Considered
Bonterra
The ability to customize Apricot and the simple interface is incredibly appealing. Salesforce CMS may be more well known, and cheaper for nonprofits, but it's also seen as the "Cadillac" version and is overwhelming for many small to mid sized organizations. The build out can be expensive as well, although there is a more general knowledge about the product and integration options.
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Digital Strategy Technologies
Provide a much interactive and well designed and clear UI
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Scalability
Bonterra
This software doesn't work well for our organization
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Digital Strategy Technologies
No answers on this topic
Return on Investment
Bonterra
  • Our data reporting capability. We're able to do the most robust reporting we've ever done.
  • Was able to handle our rapid expansion (doubling program in 1 fiscal year).
  • We did have a loss of data near the beginning of our use of the system and never got a clear answer why it happened. Data was never recovered.
  • The cost to add additional users is really high, and there aren't many options to bundle or review user licenses to ensure we're getting the best deal.
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Digital Strategy Technologies
  • The UI is not really improved, which has a huge scope for improvement
  • Wish there is a in-built chat or some sort of mechanism to communicate with the alumni
  • Great algorithm that's running behind though
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ScreenShots

Bonterra Case Management Screenshots

Screenshot of a display of a participant's profile to see important information about that individual at-a-glance.Screenshot of The "My Workspace" area of Bonterra Case Management allows users to see upcoming cases, appointments, events, and other notifications in one place.Screenshot of Dashboards provide at-a-glance insights, while Census data integrations allows users to view demographics of the communities served.Screenshot of the streamlined intake process that helps serve more individuals and ensure they are aligned with the correct services to help them succeed.Screenshot of information, kept secure by assigning users specific roles and permissions to specify access levels.Screenshot of Communication with participants to keep them engaged.