Apricot by Social Solutions

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Top Rated
93 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
9 Ratings
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Score 6 out of 101

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Likelihood to Recommend

Apricot by Social Solutions

Human service organizations with a case management framework are best served by use of this software. It can serve any size organization with 1 or multiple programs. The organization should have an individual or 2 to dedicate time as administrators of the software. They will need to understand data, software design, and the needs of the organization in order to best customize and manage the software.
Angela C. Brust-Balogun profile photo

Ellucian CRM Advance

Ellucian Advance is a wonderful system for managing the incoming data of applicants. It allows for a complete record to be available at one's fingertips, and provides a strong display of details needed to produce a complete review and recommendation. The data is grouped together logically and is easy to access.
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Pros

  • Site administrator is able to custom design forms and reports to organizational needs.
  • Excellent training, resources, and technical support.
  • Case management framework for human service-oriented organizations.
Angela C. Brust-Balogun profile photo
  • The system has helped to streamline business processes by identifying the key information needed in each phase of a record.
  • We have seen a decrease in processing time for an individual record as the automated system allows all parties to have access to the same information simultaneously.
  • By being able to access all pertinent information, the system has helped to make the recruiting process easier and more efficient for all users.
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Cons

  • A more mainstreamed method to record client data. At this time, our service providers are required to enter data in several sections of the program that can make data entry more cumbersome.
  • Creation of batch records for services would make data entry much better for our staff. At this time, if we provide a group counseling session, staff have to individually add the service to each client folder. When you have a group of 20-25, this is a timely process.
  • Technical support methods could be simplified with the addition of actually speaking to a tech support person instead of strictly relying on email communication. Lots can be lost in translation with this form of communication.
  • At times, it appears the servers that maintain all data are not functioning at the required capacity necessary to maintain the data. On more than one occasion, data entered would not actually show up until a day or days later, resulting in multiple entries of the same data.
Stacey Riley profile photo
  • Some of the data is not in the most intuitive location.
  • The initial learning curve of the system was a bit steep, but after working with the system exclusively, our users got proficient very quickly.
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Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
No score
No answers yet
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Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
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Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
No score
No answers yet
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Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
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Alternatives Considered

We selected APRICOT as a result of the dissolution of the ALICE program and support
Kathleen Kehrer profile photo
Ellucian Advance allows for the logical grouping of data and a very easy way to display it. The pre-set forms are arranged in a way that makes it simple to pull and review data as needed without having to recreate data tables or reformat information.
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Return on Investment

  • I believe it has increased efficiency for staff and reporting
Kathleen Kehrer profile photo
  • We are now able to do a more effective review of applicants and see overall trends of characteristics such as source locations. This helps to focus other efforts such as marketing to support those areas and increase others.
  • There is now a full picture of the needs of our students. By being able to view information in a logical progression, trend data can be identified and reacted to.
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Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Ellucian CRM Advance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Ellucian CRM Advance Editions & Modules
Ellucian CRM Advance
Additional Pricing Details

Ellucian CRM Advance More Information