What users are saying about
Top Rated
102 Ratings
52 Ratings
Top Rated
102 Ratings
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Score 8.5 out of 100
52 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
Anonymous | TrustRadius Reviewer

eTapestry

eTapestry is well suited to very large orgs which have money to spend and don't mind wasting some money on people who don't open emails, etc. It is less appropriate for smaller scale organizations, I think, since they usually have less money and won't necessarily be using the fundraising functionality very much
Anonymous | TrustRadius Reviewer

Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
Anonymous | TrustRadius Reviewer

eTapestry

  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus | TrustRadius Reviewer

Cons

Apricot by Social Solutions

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock | TrustRadius Reviewer

eTapestry

  • It would be extremely helpful if eTapestry allowed for multiple "sticky notes" to be added to account records. If there is a way, I'm currently not aware. We have different colored sticky notes for different types of notes and sometimes more than one sticky note applies.
  • eTapestry integrates with Constant Contact, but it would be great if there were a module within eTapestry that allowed the user to creative attractive enewsletters/eblasts, from within eTapestry instead of needing yet another platform.
Amber Berkey | TrustRadius Reviewer

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA | TrustRadius Reviewer

eTapestry

eTapestry 8.0
Based on 16 answers
Due to all of the things described in this review, we just decided not to renew eTapestry. Users were rebelling, which led to duplicative records and mass emails that go to the same people twice. It became a real problem for us in terms of staff satisfaction with the tools available to them and in terms of maintaining good database hygiene. We couldn't afford to stay because of these factors
Brooke Hunter | TrustRadius Reviewer

Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA | TrustRadius Reviewer

eTapestry

eTapestry 8.9
Based on 4 answers
Was not a great fit for the organization.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 7.8
Based on 2 answers
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
Glenna Harkins | TrustRadius Reviewer

Performance

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Anonymous | TrustRadius Reviewer

Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA | TrustRadius Reviewer

eTapestry

eTapestry 8.0
Based on 6 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
Anonymous | TrustRadius Reviewer

In-Person Training

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Anonymous | TrustRadius Reviewer

Online Training

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Anonymous | TrustRadius Reviewer

Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA | TrustRadius Reviewer

eTapestry

eTapestry 8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Apricot by Social Solutions

I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Angela C. Brust-Balogun | TrustRadius Reviewer

eTapestry

Ages ago I built several donor databases in Access. I've been a system and data administrator (among other things) for many years, but have never worked with a competitive product. I inherited my eTapestry system when I joined the organization and spent five years working with it.
Anonymous | TrustRadius Reviewer

Scalability

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
Anonymous | TrustRadius Reviewer

Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher | TrustRadius Reviewer

eTapestry

  • I haven't had an experience yet with an organization that felt their needs were being met by eTapestry, so that's a tough question for me. Then again, nonprofits come to us when they have some kind of problem to solve, so we're not hearing from the people who adore it.
Anna Hazel Crotty | TrustRadius Reviewer

Screenshots

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    eTapestry

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    eTapestry Editions & Modules

    Additional Pricing Details

    Add comparison