What users are saying about

Apricot by Social Solutions

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Top Rated
93 Ratings
48 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
48 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Apricot by Social Solutions

Human service organizations with a case management framework are best served by use of this software. It can serve any size organization with 1 or multiple programs. The organization should have an individual or 2 to dedicate time as administrators of the software. They will need to understand data, software design, and the needs of the organization in order to best customize and manage the software.
Angela C. Brust-Balogun profile photo

eTapestry

eTapestry is a great tool for departments that handle donations of any kind. It is well suited for organizations large and small. It would also be a good tool for organizations that deal with a lot of customers. It has the ability to save all kinds of information including details that might help a customer feel important to an organization.
Wendy Targus profile photo

Pros

  • Mobile access
  • Rich reporting
  • User access control
No photo available
  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus profile photo

Cons

  • Speed of access leaves something to be desired
No photo available
  • End user customizations of fields/page layouts
  • More detailed reporting
  • Fund/Source code capabilities.
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Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
eTapestry8.0
Based on 16 answers
I think that for the price, it allows us to do everything that we need to do for our development functions. Also, it has the capacity to connect to our website and do e-commerce, all of which would be difficult to set up with another type of system.
Glenna Harkins profile photo

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
eTapestry8.9
Based on 4 answers
Was not a great fit for the organization.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
eTapestry7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
No photo available

Performance

No score
No answers yet
No answers on this topic
eTapestry6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
No photo available

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
eTapestry9.9
Based on 5 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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Online Training

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
No photo available

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
eTapestry8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
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Alternatives Considered

We have only used Alice in the past. We transferred to Apricot after the creator of Alice retired and recommended Apricot as our replacement
Stacey Riley profile photo
eTapestry was light years ahead of DonorPerfect when we made that switch, and there was a special eTap module that tied in with our fundraising model. Recently, eTap and that fundraising company parted ways, and we were introduced to Bloomerang instead.If we'd tried Bloomerang and disliked it or found it to offer no improvements, we'd have stayed with eTapestry (anyone who's ever moved all their data from one place to another knows it can be tedious, complicated, and it better be worth the hassle!), but we instantly found Bloomerang to be a breath of fresh air and our administrative staff has found it to be significantly simpler to use in almost every way. We've also found their staff to be incredibly helpful and very well-versed in our fundraising strategy specifically and the needs of nonprofits in general. Many Bloomerang people are former eTap people, so it makes sense that they'd have a good understanding of how to make improvements that would be particularly exciting to eTap users.
Michelle Green Arnson profile photo

Scalability

No score
No answers yet
No answers on this topic
eTapestry1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
No photo available

Return on Investment

  • Increased speed of reporting, allowing us to provide data quickly when requested on the fly
  • Ease of use, reducing training costs
  • Employees able to access the program from anywhere, increasing productivity
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  • Better customer service- the web based design makes it easy for multiple people in an organization to access information on a donor or customer.
  • Because it's not very user friendly, and I've worked in small shops, people have gotten frustrated with the reporting features....that part has gone slowly.
  • I personally thought it helped us organize our files, increase revenue from mailings, and connect better with donors.
Glenna Harkins profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

eTapestry

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
eTapestry Editions & Modules
eTapestry
Additional Pricing Details

eTapestry More Information