What users are saying about

Apricot by Social Solutions

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Top Rated
93 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
3 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

Apricot by Social Solutions

Human service organizations with a case management framework are best served by use of this software. It can serve any size organization with 1 or multiple programs. The organization should have an individual or 2 to dedicate time as administrators of the software. They will need to understand data, software design, and the needs of the organization in order to best customize and manage the software.
Angela C. Brust-Balogun profile photo

Greater Giving

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration.For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
Lindsay Cleland profile photo

Pros

  • Apricot allows us to organize our client data and run reports more efficiently.
  • Apricot upgrades its features on a routine basis to meet the needs of the customer, including its secure web form feature.
  • Apricot has fashionable and accessible technical assistance, including direct chat, videos, boot camps (virtual), and recommended 3rd party consultant support.
  • The variety of filtering attributes to run reports is very impressive.
  • The versatility in configuring reports helps us to be able to meet the reporting requirements of different funder frameworks.
Heath Carelock profile photo
  • Credit card swiping at registration is important to us. It allows our attendees to have the option to make a contribution during our special appeal, purchase silent auction items, etc... without having to make a payment each time.
  • The day-of-event registration is so easy. As long as our host has provided us the name of the attendee registration is a breeze.
  • The ability to send out post-event tax receipts
Lindsay Cleland profile photo

Cons

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock profile photo
  • My main issue with Greater Giving is that they do not allow us to pass on the fees to the purchasers, which is why we do not use them for pre-event admission and sponsorship sales.
  • I wish that the event registration webpage could be modified more so that it can be brand compliant and look like it belongs on our website.
  • It is slightly more expensive than some of the other options - but for the reasons I stated in the pros section, we find that it is worth the extra cost for our event-related needs.
Lindsay Cleland profile photo

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Apricot to warehouse our client data and to be able to serve as a backup to our data reports for our funder. Apricot is more fluid than the three (3) entities I've worked with in the past. In other words, Apricot allows us to now go from Intake Form data entry directly to Reporting, as we've figured out how to generate corresponding report features on the platform. We can generate reports and see reporting information whenever we want, especially in times ahead of our actual need to deliver reports to the funder; whereas with the other platforms, I was not able to generate reports from those entities with direct client Intake information.I truly enjoy the secure web form feature, too, because it allows clients to enter information on-the-spot at our center, eliminating the middle man (my staff) having to do it. Ultimately, we cut down on the days we take to generate reports, altogether, and are able to repurpose that newfound time to program delivery and program recruitment.
Heath Carelock profile photo
We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees.However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.
Lindsay Cleland profile photo

Return on Investment

  • It gives us the ability to warehouse intake in real-time through the secure web form feature and general entry feature.
  • Apricot allows us to back up our data reports because we can base our information on hard numbers, factual, accurate information.
  • There's no negative impact that the resource has that I can think of - unless we consider letting it go to waste; not leveraging its optimal capacity because of our own ignorance or lack of knowing how to utilize its features.
Heath Carelock profile photo
  • We have had our attendees say that our check in/check out process is really well done, which I think leads to additional purchases not having to worry about paying each time you make a purchase/contribution. Since we don't have any pre-event Greater Giving numbers to compare it to it is hard to compare.
  • I do struggle with the cost as we are a small nonprofit and the annual fee + the processing fees are higher than other event-related software companies I have spoken to, but Greater Giving is the only one that can meet our needs at this price point. The other software companies that can meet our needs are more expensive.
Lindsay Cleland profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Greater Giving

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Greater Giving Editions & Modules
Greater Giving
Additional Pricing Details

Greater Giving More Information