What users are saying about

Apricot by Social Solutions

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Top Rated
93 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
12 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Apricot by Social Solutions

Very well suited for Case Management services. Easy to train new users on how to use it as it has a very simplistic user interface. There are many ways to customize reports and provide in depth analysis.
No photo available

Kofax TotalAgility

The platform is an excellent solution for companies looking for a workflow automation system that can be used across departments and its return on investment becomes apparent once it is introduced in production for a business. Its ability to route work tasks dynamically between employees and outside parties, implement SLAs, and get information to a back-end source is excellent.
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Feature Rating Comparison

Reporting & Analytics

Apricot by Social Solutions
Kofax TotalAgility
9.0
Dashboards
Apricot by Social Solutions
Kofax TotalAgility
10.0
Standard reports
Apricot by Social Solutions
Kofax TotalAgility
10.0
Custom reports
Apricot by Social Solutions
Kofax TotalAgility
7.0

Process Engine

Apricot by Social Solutions
Kofax TotalAgility
6.7
Process designer
Apricot by Social Solutions
Kofax TotalAgility
8.0
Process simulation
Apricot by Social Solutions
Kofax TotalAgility
1.0
Business rules engine
Apricot by Social Solutions
Kofax TotalAgility
9.0
Support for modeling languages
Apricot by Social Solutions
Kofax TotalAgility
6.4
Form builder
Apricot by Social Solutions
Kofax TotalAgility
8.0
Model execution
Apricot by Social Solutions
Kofax TotalAgility
8.0

Pros

  • Software customization and manipulation allows for accurate and applicable workflow
  • The ability to access any information via flexible report building
  • User permissions and authorizations to restrict data visibility between programs
Dan Watson profile photo
  • TotalAgility excels as a workflow platform that at a basic level can easily be implemented by BAs or junior developers while also being a platform that can easily be extended to provide a very customized and unique solution for a business.
  • Utilizing the components from Kofax Transformation Modules, Kofax Input Connector, and KCNS allows for the platform to have a very powerful data extraction feature set that makes it more powerful than its competitors.
  • The platform, being .NET, allows for developers to easily understand and extend the SDK and API either through native integration with the application or through its web services integration.
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Cons

  • Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions.
  • I would like a function in reports that would easily allow selected fields to be base on a "if not this than that"
Kathleen Kehrer profile photo
  • Exception management within the platform can certainly be improved upon. If a job is suspended for any particular issue integrations can be put in place to attempt to handle them but it is kludgy and does not always work as anticipated.
  • The administration interface is based on Microsoft Silverlight which limits it to certain versions of Internet Explorer and the interface has seen better days. Their other application, Kofax Kapow, has a much more mature and intuitive interface. This supposedly is being replaced in the next major iteration but I have doubts it will be successfully done.
  • The product is expensive. It is also the Cadillac of workflow platforms with document transformation built in. In many cases the product can do what you want it to do but there may be other more cost effective platforms.
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Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Went I came to work at this positon, they were using CTK, then they changed over to Apricot. Not my decision.
Sharon Balicki profile photo
Kofax TotalAgility is a beast of a package that gives you a thousand ways to tackle a problem, but it may not be the best platform for your needs. It is more of an enterprise platform that integrates well with other systems with moderate development time. Other packages may be cheaper, easier, and faster to implement depending on needs.
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Return on Investment

  • Apricot has opened up an opportunity for our organization to share our files throughout our agency with ease. I feel its a costly investment, but for the ease of access to our files & the capability of storing these files is worth the investment.
Sharon Balicki profile photo
  • The product is a behemoth to stand up and is cost prohibitive well before it can be implemented. Long term vision planning must be done to realize a positive ROI.
  • It is costly to locate or train internal resources to implement the product successfully. It is very easy to be lost in a black hole if trying to implement it with no previous experience of an ECM platform.
  • Demonstrating the platform to key stakeholders from multiple departments will most likely lead to discussions where business processes can be automated allowing for a faster ROI.
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Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Kofax TotalAgility

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Kofax TotalAgility Editions & Modules
Kofax TotalAgility
Additional Pricing Details

Kofax TotalAgility More Information