What users are saying about
Top Rated
101 Ratings
Top Rated
101 Ratings
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Score 8.5 out of 101
12 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
No photo available

Kofax TotalAgility

The platform is an excellent solution for companies looking for a workflow automation system that can be used across departments and its return on investment becomes apparent once it is introduced in production for a business. Its ability to route work tasks dynamically between employees and outside parties, implement SLAs, and get information to a back-end source is excellent.
No photo available

Feature Rating Comparison

Reporting & Analytics

Apricot by Social Solutions
Kofax TotalAgility
9.0
Dashboards
Apricot by Social Solutions
Kofax TotalAgility
10.0
Standard reports
Apricot by Social Solutions
Kofax TotalAgility
10.0
Custom reports
Apricot by Social Solutions
Kofax TotalAgility
7.0

Process Engine

Apricot by Social Solutions
Kofax TotalAgility
6.7
Process designer
Apricot by Social Solutions
Kofax TotalAgility
8.0
Process simulation
Apricot by Social Solutions
Kofax TotalAgility
1.0
Business rules engine
Apricot by Social Solutions
Kofax TotalAgility
9.0
Support for modeling languages
Apricot by Social Solutions
Kofax TotalAgility
6.4
Form builder
Apricot by Social Solutions
Kofax TotalAgility
8.0
Model execution
Apricot by Social Solutions
Kofax TotalAgility
8.0

Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
No photo available

Kofax TotalAgility

  • Ease of use. The drag and drop configuration to create the processes makes the product easy to use and configure. Most of the icons are intuitive on what they are and how to use them. The use of the colored icons for each value also helps to know that that value is looking for.
  • Forms. The capture forms are easy to create and maintain. A new field can be added to the Extraction group and then the capture form is regenerated and that field is automatically added to the form with all the proper attributes. If an additional check box or field is added to the form, that field stays when regenerated. This differs from KTA 6.0.
  • Kofax has done pretty well integrating all the pieces of Kofax into one product. KC (Kofax Capture), KIC (Kofax Import Connector), KTM (Kofax Transformation Module with OCR), and workflow are all combined into KTA (Kofax Total Agility). This lets all of these features work together in one product. Kofax does keep adding more to the functions that maybe were left out original version. This makes Kofax Total Agility a robust product.
Gail Perian profile photo

Cons

Apricot by Social Solutions

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock profile photo

Kofax TotalAgility

  • Exception management within the platform can certainly be improved upon. If a job is suspended for any particular issue integrations can be put in place to attempt to handle them but it is kludgy and does not always work as anticipated.
  • The administration interface is based on Microsoft Silverlight which limits it to certain versions of Internet Explorer and the interface has seen better days. Their other application, Kofax Kapow, has a much more mature and intuitive interface. This supposedly is being replaced in the next major iteration but I have doubts it will be successfully done.
  • The product is expensive. It is also the Cadillac of workflow platforms with document transformation built in. In many cases the product can do what you want it to do but there may be other more cost effective platforms.
No photo available

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Alternatives Considered

Apricot by Social Solutions

I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Angela C. Brust-Balogun profile photo

Kofax TotalAgility

Kofax TotalAgility is a beast of a package that gives you a thousand ways to tackle a problem, but it may not be the best platform for your needs. It is more of an enterprise platform that integrates well with other systems with moderate development time. Other packages may be cheaper, easier, and faster to implement depending on needs.
No photo available

Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher profile photo

Kofax TotalAgility

  • Kofax TotalAgility is very expensive. Some customers have reported that using the KTA workflow has increased productivity and has a good ROI overall. The customers have not shared true numbers for me to give details.
Gail Perian profile photo

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    Kofax TotalAgility

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Kofax TotalAgility Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Apricot by Social Solutions
    8.2
    Kofax TotalAgility
    8.0

    Likelihood to Renew

    Apricot by Social Solutions
    10.0
    Kofax TotalAgility

    Usability

    Apricot by Social Solutions
    10.0
    Kofax TotalAgility

    Support

    Apricot by Social Solutions
    10.0
    Kofax TotalAgility

    Implementation

    Apricot by Social Solutions
    10.0
    Kofax TotalAgility

    Add comparison