What users are saying about

Apricot by Social Solutions

Top Rated
91 Ratings

Apricot by Social Solutions

Top Rated
91 Ratings
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Score 8.7 out of 101

OnBase by Hyland

31 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Apricot by Social Solutions

Apricot is well suited to help with output reporting. However, I don't believe it offers a narrative function. Apricot is well suited for capturing client intake, especially with is secure web form feature. However, it is not like GoogleForms where it can be used to either capture RSVP information or sign-in information for events or trainings.Apricot is well-suited for comparison reporting and discovering effort. However, I don't believe it has predictive features that can be leveraged.
Heath Carelock profile photo

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
No photo available

Feature Rating Comparison

Enterprise Content Management

Apricot by Social Solutions
OnBase by Hyland
7.7
Content capture & imaging
Apricot by Social Solutions
OnBase by Hyland
7.9
File sync, storage & archiving
Apricot by Social Solutions
OnBase by Hyland
8.0
Document management
Apricot by Social Solutions
OnBase by Hyland
8.8
Records management
Apricot by Social Solutions
OnBase by Hyland
8.4
Content search & retrieval
Apricot by Social Solutions
OnBase by Hyland
8.3
Enterprise content collaboration
Apricot by Social Solutions
OnBase by Hyland
7.1
Content publishing & creation
Apricot by Social Solutions
OnBase by Hyland
6.3
Security, risk management & information governance
Apricot by Social Solutions
OnBase by Hyland
7.1
Contract lifecycle management
Apricot by Social Solutions
OnBase by Hyland
6.3
Automated workflows
Apricot by Social Solutions
OnBase by Hyland
9.0
Mobile support
Apricot by Social Solutions
OnBase by Hyland
5.0
Integration
Apricot by Social Solutions
OnBase by Hyland
10.0

Pros

  • Apricot by Social Solutions is very user-friendly. Staff training and use has been a breeze. Staff and volunteers very quickly pick up on the navigation which creates confidence and user empowerment.
  • Apricot by Social Solutions is flexible. Organizations can adjust the software to match their structure during the implementation phase and easily make adjustments on their own after implementation.
  • Apricot by Social Solutions is affordable. It is still a significant investment for an organization that has not previously purchased case management software, but in comparing twelve different software solution options, Apricot by far offered the greatest value.
Angela Maher profile photo
  • Document storage
  • BASIC workflow activities
  • BASIC forms for users to fill out/use
No photo available

Cons

  • A more mainstreamed method to record client data. At this time, our service providers are required to enter data in several sections of the program that can make data entry more cumbersome.
  • Creation of batch records for services would make data entry much better for our staff. At this time, if we provide a group counseling session, staff have to individually add the service to each client folder. When you have a group of 20-25, this is a timely process.
  • Technical support methods could be simplified with the addition of actually speaking to a tech support person instead of strictly relying on email communication. Lots can be lost in translation with this form of communication.
  • At times, it appears the servers that maintain all data are not functioning at the required capacity necessary to maintain the data. On more than one occasion, data entered would not actually show up until a day or days later, resulting in multiple entries of the same data.
Stacey Riley profile photo
  • Documentation - If you want basic functionality they do a pretty good job in detailing out an overview of aspects. However, when you get into the technical aspects of their documentation it falls flat. There were many instances where I didn't understand how an aspect would behave and had to call them in order to get the answer. Many times they even had to go directly to a developer in order to get my answers.
  • Support - They try to push their clients to use third parties instead of working directly with them. Third parties are great for BASIC troubleshooting, and possibly could be used for training basic administrative functions. However, over time you grow in your OnBase knowledge and calls go something like this: Call support. Explain your situation. They are unsure. You try to convince them to call Hyland. They continue to research. You ask again to call Hyland. They finally do. Explain your situation all over again.
  • Functionality - OnBase really tries to push you down a road that they want you to go. What I mean is that they offer a few different ways to access the OnBase data. A few years ago they came up with a new client (Unity) and really....really try to get customers to move to that. This means that other clients become an afterthought, even though that is the primary way your business may interact with OnBase. On one hand this may be okay, however, they also charge you to use this client they are pushing per server, and per client.
No photo available

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
OnBase by Hyland9.0
Based on 1 answer
Solid core functionality and ability to scale
Robert Weist profile photo

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Went I came to work at this positon, they were using CTK, then they changed over to Apricot. Not my decision.
Sharon Balicki profile photo
Much more efficient, fast and easy-to-use
Robert Weist profile photo

Return on Investment

  • Great tracking of data at an individual level and over time.
  • Effective targeting of groups and individuals.
  • Data monitoring focuses people to try to meet targets especially when they can see the progress.
  • Good comparison of the work you do versus the progress you are making (serving 100 people every month doesn't mean much in the long run if its the same 100 people).
Pratik Mhatre profile photo
  • Been positive since everyone touching it has learned how to effectively use the software
Robert Weist profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

OnBase by Hyland

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
OnBase by Hyland Editions & Modules
OnBase by Hyland
Additional Pricing Details

OnBase by Hyland More Information