What users are saying about
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Top Rated
101 Ratings

Apricot by Social Solutions

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Top Rated
101 Ratings
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Score 8.5 out of 101
38 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
No photo available

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
No photo available

Feature Rating Comparison

Enterprise Content Management

Apricot by Social Solutions
OnBase by Hyland
9.1
Content capture & imaging
Apricot by Social Solutions
OnBase by Hyland
8.5
File sync, storage & archiving
Apricot by Social Solutions
OnBase by Hyland
9.3
Document management
Apricot by Social Solutions
OnBase by Hyland
9.5
Records management
Apricot by Social Solutions
OnBase by Hyland
9.5
Content search & retrieval
Apricot by Social Solutions
OnBase by Hyland
8.9
Enterprise content collaboration
Apricot by Social Solutions
OnBase by Hyland
8.8
Content publishing & creation
Apricot by Social Solutions
OnBase by Hyland
8.6
Security, risk management & information governance
Apricot by Social Solutions
OnBase by Hyland
8.9
Contract lifecycle management
Apricot by Social Solutions
OnBase by Hyland
8.8
Automated workflows
Apricot by Social Solutions
OnBase by Hyland
9.8
Artificial intelligence
Apricot by Social Solutions
OnBase by Hyland
10.0
Mobile support
Apricot by Social Solutions
OnBase by Hyland
8.3
Integration
Apricot by Social Solutions
OnBase by Hyland
9.2

Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
No photo available

OnBase by Hyland

  • Training - Hyland offers in house classroom training at their headquarters in Cleveland. With hotel recommendations and pick up service, the out of town student has no problem getting to "school" and back. Any pre-requisites are explained on their training website where the Administrator or Expert can track and maintain their certifications. Classroom work is thorough and challenging but the staff is friendly and helpful and willing to take extra time to assist in making sure that each individual has a good chance of passing required testing for certification. With a facility that includes a restaurant and a program for the student that includes some evening "entertainment", school takes on a whole new meaning.
  • Training also is available online for some courses. This is something I still need to experience.
  • Scalability - Our use of OnBase by Hyland currently is just for engineering drawings and our annual maintenance is a one time payment.
  • Hyland showcases in many online articles and videos on how OnBase can be used throughout the entire organization from applications to HR, accounts receivable and accounts payable... and in different types of organizations from healthcare to banking...and including manufacturing.
  • We could grow OnBase to include many other departments of our company but the choice is ours.
  • Permissions and security - With OnBase we are able to give all our users the ability to view and print drawings for plant operations or project work. We limit the number of designers who can edit drawings. We manage locations which an individual is able to check out files and edit. Proprietary drawings, where required, are available to only a select group.
  • Availability - By importing our engineering drawings into OnBase all drawings are available to all users in North America. We still have engineering drawings on a drafting server and these drawings are only available to designers. Organizing drawings from a project turnover can be a challenge; importing them into OnBase is easy.
No photo available

Cons

Apricot by Social Solutions

  • Customer support could be a bit more personal. As an organization, we do not pay for any extra support packages, which means that all of our support tickets are resolved over email. This can get frustrating when troubleshooting could happen more efficiently by phone - but again, we have not purchased additional support packages.
Angela Maher profile photo

OnBase by Hyland

  • Timeouts are inevitable with large quantities of users.
  • Due to the size of our company we are constantly buying additional user licenses and storage space <— to be fair I’m not part of this purchasing arrangement and not aware of the reasons this is needed as often as it is.
No photo available

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 9.9
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo

OnBase by Hyland

OnBase by Hyland 10.0
Based on 2 answers
Onbase is a multifunctional application that can integrate with nearly anything.
No photo available

Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
Great product with so many options for integration and performance
No photo available

Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
We have a hyland staff member on hand to discuss immediate issues and get them resolved.
No photo available

Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
No photo available

Alternatives Considered

Apricot by Social Solutions

We selected Apricot to warehouse our client data and to be able to serve as a backup to our data reports for our funder. Apricot is more fluid than the three (3) entities I've worked with in the past. In other words, Apricot allows us to now go from Intake Form data entry directly to Reporting, as we've figured out how to generate corresponding report features on the platform. We can generate reports and see reporting information whenever we want, especially in times ahead of our actual need to deliver reports to the funder; whereas with the other platforms, I was not able to generate reports from those entities with direct client Intake information.I truly enjoy the secure web form feature, too, because it allows clients to enter information on-the-spot at our center, eliminating the middle man (my staff) having to do it. Ultimately, we cut down on the days we take to generate reports, altogether, and are able to repurpose that newfound time to program delivery and program recruitment.
Heath Carelock profile photo

OnBase by Hyland

OnBase combines all of its features into one user-friendly platform.
No photo available

Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher profile photo

OnBase by Hyland

  • The ROI can be seen by the basic workflow. You no longer have to ask "What status is X document in?"
  • You can also realize ROI by replacing paper and space for paper with electronic means.
  • The downside is that OnBase requires at least 1 full-time person to manage it.
No photo available

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    OnBase by Hyland

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    OnBase by Hyland Editions & Modules

    Additional Pricing Details

    Add comparison