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162 Ratings

Apricot by Social Solutions

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162 Ratings
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Score 7.3 out of 100
51 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Apricot by Social Solutions

It will be important that someone on the staff has thorough knowledge of computers, database, and/or time and willingness to learn how to build forms and reports. It could be [easy] to create a mess with your data, if you do not fully understand how to create forms, implement rules for forms, understanding linking properties, etc.
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
Terry L Cole | TrustRadius Reviewer

Pros

Apricot by Social Solutions

  • Form logic that basically makes it so I can ask certain questions and, depending on the answers, have a variety of options show up on one form. It's helpful when guiding my employees through their tracking
  • Calendar integration and being able to schedule onto the calendars directly from Apricot - this has saved us a lot of time and increased our effectiveness.
  • The variety of options and items I can add to a form to make it do what I need it to do, and give me the information I want. I can make it calculate when needed, add time as necessary, notes, bullet points, dropdown menus, etc. I feel there are very few limits on what can be created.
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
Karen Mellendorf | TrustRadius Reviewer

Cons

Apricot by Social Solutions

  • The reporting function could be more interactive once published. Currently, once a report is created and published, you can make minor modifications to see different results and compare data but it could be more user friendly still. An option I would love to see is to create a data dump report that can be published and modified each time the report is run. For example, allowing the option to group and ungroup information in "run" mode for comparison purposes and the option to change filter logic after the report is published but then the ability to start the report clean once the next user opens it.
Kenzie Ruder | TrustRadius Reviewer

Salesforce Nonprofit Cloud

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Samantha Shain | TrustRadius Reviewer

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 6.0
Based on 7 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA | TrustRadius Reviewer

Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud 10.0
Based on 1 answer
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Edward Phillips | TrustRadius Reviewer

Usability

Apricot by Social Solutions

Apricot by Social Solutions 6.2
Based on 5 answers
Without any formal IT education, I was able to utilize their articles and videos to teach myself how to configure and customize the software to our organization (although I do recommend their Apricot Admin training to polish your skills). The majority of users are able to adapt immediately with minimal training.Staff that have challenges with technology in general do adapt to using the system once you can create buy in and engagement (although it does take time and training)
Angela C. Brust-Balogun | TrustRadius Reviewer

Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

Reliability and Availability

Apricot by Social Solutions

Apricot by Social Solutions 7.7
Based on 2 answers
It is usually available when I need to use it
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Performance

Apricot by Social Solutions

Apricot by Social Solutions 6.4
Based on 2 answers
The system does tend to run slowly when pulling more complex reports
Tiffany Nicolette | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Support Rating

Apricot by Social Solutions

Apricot by Social Solutions 6.7
Based on 10 answers
This is a difficult question to answer because when I hear the word "support" I think of this in multiple levels. The customer service on the front end, with my account manager is pretty good. There was a time for about a year and a half where I didn't even want to get to know this persons name because they wouldn't be there there long enough for me to get to know them. For the past 8-9 months we've had the same account manager, and this is helpful as a way to grow our trust in Apricot social solutions as well as the account manager understanding the needs of our organization.The technical support is also fine. The issues we most have problems with is how the technical support is calculated and the lack of roll-over of technical support time. If our account has 1 hour of technical support per month, but we don't need any technical support for 4 months, it would be great to have the ability to use those 4 hours (as time allows per the IT calendar) when we need them, even if it falls within one month. We've also had instances of working with IT persons who didn't seem to care at all about our issues, and seemed eager to put our call behind them and get onto the next without much thought as to why we were calling them in the first place. We've also had instances where the IT person didn't seem to really be listening to what it is we needed, and was heck bent on what they THOUGHT we needed rather than listening to what we actually did need. While we also have had experiences of working with IT persons who were absolutely great at working through issues. They were patient and understanding and would explain why a solution (c)would or (c)would not work. We even worked through those options in real time if they were unsure whether a data solution would work or not. That was great because we felt heard.
Tascha Johnson | TrustRadius Reviewer

Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud 8.4
Based on 16 answers
I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
Anonymous | TrustRadius Reviewer

In-Person Training

Apricot by Social Solutions

Apricot by Social Solutions 9.1
Based on 1 answer
Online training only
Tiffany Nicolette | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Online Training

Apricot by Social Solutions

Apricot by Social Solutions 5.0
Based on 2 answers
There are good training guides.
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Apricot by Social Solutions

Apricot by Social Solutions 4.0
Based on 5 answers
There need to be specialists who know how to best work with an organization developing a new program, not just transferring existing forms to a digital format.
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Apricot by Social Solutions

We used Salsa in the past and had a negative experience. The software was not user friendly and did not provide what we needed for our program tracking.
Prior to that, we used evernote to share information between staff members. However, our capabilities were limited and reporting was not possible.
Kelly Moss | TrustRadius Reviewer

Salesforce Nonprofit Cloud

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Simon Sharkey Woods | TrustRadius Reviewer

Scalability

Apricot by Social Solutions

Apricot by Social Solutions 4.1
Based on 2 answers
This software doesn't work well for our organization
Anonymous | TrustRadius Reviewer

Salesforce Nonprofit Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Apricot by Social Solutions

  • Faster than our prior platform - employees have more time for other projects
  • User-friendly - employees don't have to constantly be reminded how to use it
  • Search fields - easy to look up participants/families with different last names or who we only have partial information for
Liz Carson | TrustRadius Reviewer

Salesforce Nonprofit Cloud

  • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
  • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
Tierra Bishop | TrustRadius Reviewer

Screenshots

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0.00
Apricot$0.00
  1. none
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Salesforce Nonprofit Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Nonprofit Cloud Editions & Modules

Additional Pricing Details

Add comparison