Top Rated
101 Ratings
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67 Ratings
Top Rated
101 Ratings
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Score 8.5 out of 101

ETO by Social Solutions

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67 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
No photo available

ETO by Social Solutions

I have a difficult time imagining a scenario where this would be an optimal solution. In our current program that is using ETO, we have many external partners that need to be involved in client care. However, the external partners refuse to use ETO because it is redundant to their existing systems (and we cannot link ETO to their existing databases). Our staff operating this program are largely field-based. ETO is a barrier for them because they can't use it on their mobile phones, and there is no offline capability. Many of the buildings that our clients meet with their providers in (such as hospitals and long-term care facilities) are old buildings that block cell signals and don't have WiFi. It's severely burdensome for staff to have to take notes on paper when meeting with clients in these settings and then have to type it into ETO later.
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Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
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ETO by Social Solutions

  • ETO's customization allows for the use of so many different and unique applications.
  • The ability to build extremely customized reports also allows us to get very detail oriented results or very broad building wide stats.
  • The additional added features such as workflow, referrals, and ETO Engage are useful in their own way and add more ways to better track and record data while simplifying some end-user processes.
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Cons

Apricot by Social Solutions

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock profile photo

ETO by Social Solutions

  • ETO needs to be mobile friendly because a lot of our staff do outreach work, including all touchpoints, demographics, enrollments, and dashboards on their phone.
  • Too many ways to get to the same thing. E.g. Add New Participant Tab, Add New Participant in Navigation Bar, Add New Participant on Home Page, etc. This generates mistakes and a need for very thorough training and tight oversight.
  • Inability to remove touchpoints from custom universes once they have already been added. There is a limit of 20 touchpoints per custom universe. If the touchpoints in a universe have become obsolete or irrelevant, there is no way to make room for a new, more relevant touchpoint. Old touchpoints can be disabled but not removed.
  • Need to pay extra for email and calendar notifications. This should be a built-in function, as the software already costs a lot, and many organizations cannot afford to spend more to get this vital functionality.
  • It would be great if a "Case Conference" chat feature could be attached to participants. Case managers could enter the chat room and relay important information about the participant to each other. This could also work when people aren't there in real time, like emails. The important part is that all of this information would be accessible UNDER the participant's profile or dashboard that it's regarding.
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Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo

ETO by Social Solutions

ETO by Social Solutions 8.2
Based on 5 answers
Social Solutions has been great for our organization. It has allowed us to not only report on data, but to dive into it to see trends and give snapshots of the current status of our neighbors. Social Solutions has been helpful in getting us to see additional ways we can use our data and ways that it is easier for front line staff to use this tool
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Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo

ETO by Social Solutions

ETO by Social Solutions 4.7
Based on 4 answers
As a technically savvy person with experience learning new database software systems I find ETO relatively straightforward now that I've been trained in it's use. However, many of our staff are less technically savvy and the learning curve for ETO can be grueling for many, who require frequent troubleshooting and support from me. Additionally, there are small quality of life improvements that would increase usability even for me - such as allowing multiple tabs to be open simultaneously or being able to use the browser's "back" and "forward" buttons.
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Reliability and Availability

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

ETO by Social Solutions

ETO by Social Solutions 9.1
Based on 1 answer
Routine maintenance is announced with plenty of lead time, and the few times I've been unable to log in to the system properly a simple refresh was all that was required to fix.
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Performance

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

ETO by Social Solutions

ETO by Social Solutions 7.3
Based on 1 answer
Mostly really strong now, although I understand that for some years before switching their hosting service to AWS performance was a real issue with ETO and we had frequent problems with pages timing out or other glitches stemming from performance issues. With AWS that is mostly a thing of the past, although it is still a major issue with the reporting tool which is unable to run reports on the entire database due to performance limitations, instead requiring admins to define universes prior to running queries.
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Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo

ETO by Social Solutions

ETO by Social Solutions 5.1
Based on 4 answers
We love the first tier customer support folks! They're friendly, helpful, and knowledgeable within the scope of their position. The experiences we've had with their supervisors have also been mostly good and again they seem to be doing what they can within the scope of their positions. This is what prevents me from selecting 1. Unfortunately, none of these wonderful folks can offer real solutions when things are actually broken. They verify there's a problem and send it to the black hole called "the developers". After that, we don't hear anything useful and we figure out how to live with/work around the problem ourselves. (Requests for updates typically get "still with the developer" responses.) This is highly frustrating given that most of our issues are basic system issues (functionality that worked then broke after an update by Social Solutions, servers not syncing, report universes not flattening automatically, etc.). All we want is for the system to work as designed and to be fixed in a timely fashion when it doesn't. Apparently, that's too much to ask. (And no, we don't expect it to happen instantly, programming and quality control checks obviously take time.)
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Online Training

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

ETO by Social Solutions

ETO by Social Solutions 7.3
Based on 1 answer
Really good trainer and exhaustive curriculum covered, but ETO is a complex enough system that you don't *really* know how to use it until you've been in the trenches for a few weeks. For instance, I took a Report Writing training and emerged with some fluency in the reports interface and a vague understanding of the process, but immediately encountered a legion of instance-specific idiosyncrasies that would have been totally impossible to address in a webinar training for a dozen folks from different orgs working in different instances.
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Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo

ETO by Social Solutions

ETO by Social Solutions 5.0
Based on 2 answers
Hard to say, as I was not with the agency at the time. However, based on our use of the software ~5years later I can say that there were no catastrophic design choices made during implementation that have become unduly burdensome as we've scaled up.
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Alternatives Considered

Apricot by Social Solutions

I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Angela C. Brust-Balogun profile photo

ETO by Social Solutions

When we made our decision several years ago Social Solutions had just acquired Apricot. At that time it was recommended to use ETO based off our revenue stream. However, it seems like Social Solutions has put in a lot more time and effort into Apricot over ETO and it seems more modern and user friendly. I think it is worth a second look once our contract expires
No photo available

Scalability

Apricot by Social Solutions

No score
No answers yet
No answers on this topic

ETO by Social Solutions

ETO by Social Solutions 5.5
Based on 1 answer
The core product scales well, and we've grown quite a bit as an agency during our use of ETO. However, there are some real pain points particularly around creating new programs and managing report universes that require extensive offline checklist resources and a full-spectrum understanding of how changing settings in one part of ETO can have downstream impact in other areas. This can introduce a "chilling" effect on proposed changes to the system, where there is strong incentive to leave things as-is to avoid unforeseen consequences.
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Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher profile photo

ETO by Social Solutions

  • I would say that at this point the overall ROI has been negative as we aren't getting much more out of our data by the switch we made to ETO, but the cost is much higher. I anticipate that will change as we get better at using ETO.
  • Most users that have switched to ETO in our organization prefer it to what they were using before and some are more appreciative of the value they can get from the data.
Kurt Kelly profile photo

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    ETO by Social Solutions

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    ETO by Social Solutions Editions & Modules

    Additional Pricing Details
    We work with organizations of all shapes and sizes . Pricing varies based on use case, so reach out to Social Solutions today to find out more.

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