This review does not include a rating.
94 Ratings
This review does not include a rating.
94 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Mission Control - Project Management Software

No answers on this topic

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mission Control - Project Management Software
Autotask PSA
6.7
Organize and prioritize service tickets
Mission Control - Project Management Software
Autotask PSA
8.2
Expert directory
Mission Control - Project Management Software
Autotask PSA
7.0
Service restoration
Mission Control - Project Management Software
Autotask PSA
3.3
Self-service tools
Mission Control - Project Management Software
Autotask PSA
6.6
Subscription-based notifications
Mission Control - Project Management Software
Autotask PSA
7.6
ITSM collaboration and documentation
Mission Control - Project Management Software
Autotask PSA
6.7
ITSM reports and dashboards
Mission Control - Project Management Software
Autotask PSA
7.5

ITSM asset management

Mission Control - Project Management Software
Autotask PSA
7.7
Configuration mangement
Mission Control - Project Management Software
Autotask PSA
7.7
Asset management dashboard
Mission Control - Project Management Software
Autotask PSA
7.3
Policy and contract enforcement
Mission Control - Project Management Software
Autotask PSA
8.2

Change management

Mission Control - Project Management Software
Autotask PSA
7.8
Change requests repository
Mission Control - Project Management Software
Autotask PSA
8.1
Change calendar
Mission Control - Project Management Software
Autotask PSA
6.5
Service-level management
Mission Control - Project Management Software
Autotask PSA
8.7

Pros

Mission Control - Project Management Software

No answers on this topic

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Cons

Mission Control - Project Management Software

No answers on this topic

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mission Control - Project Management Software

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Usability

Mission Control - Project Management Software

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Support Rating

Mission Control - Project Management Software

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Alternatives Considered

Mission Control - Project Management Software

No answers on this topic

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Return on Investment

Mission Control - Project Management Software

No answers on this topic

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Pricing Details

Mission Control - Project Management Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mission Control - Project Management Software
Autotask PSA
9.5

Likelihood to Renew

Mission Control - Project Management Software
Autotask PSA
9.0

Usability

Mission Control - Project Management Software
Autotask PSA
9.0

Support Rating

Mission Control - Project Management Software
Autotask PSA
8.4

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