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18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 6.6 out of 101
Based on 18 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7.3 out of 101
Based on 21 reviews and ratings
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Likelihood to Recommend
Aprimo
Consider availability of experienced admins in advance because you're basically teaching yourself. Consider if you can make do with the 'lighter' application which will be easier for admins and end users to do.
Marketing Operations
New York Life Insurance Company10,001+ employees
Marketo RTP
For any company looking to target specific sub-groups with different messaging than other sub-groups, Marketo Real-Time Personalization is the way to go. If a company is not interested in adjusting the appropriateness of a call to action or business benefit for the specific person reading it, then RTP is not for them. Real-Time Personalization fits really when in organizations that are using an account based marketing strategy.

Verified User
Consultant in Professional Services
Marketing and Advertising Company, 11-50 employeesPros
- In general the capabilities within Marketing Resource Management seem like a platform built by marketers for marketers.
- The out of the box processes are pretty
- The uniformity of the user experience across modules makes user training and change management a lot We are still in early stages of using the reporting capabilities, but we can see lots of value in what they Unica was not as standardized.
- We are still very much focused on adoption.

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employees- Segment website users into qualifying groups.
- Target segmented groups based on multiple aspects.
- Campaign generation through their UI.
- Measurement of campaign success.
- AB testing of campaigns.

Verified User
Consultant in Professional Services
Marketing and Advertising Company, 11-50 employeesCons
- Users have to adjust to Aprimo. More challenging for organizations that have deep-rooted processes and this is something that has to be addressed in training.
- The portal full application experience varies greatly and it can become cumbersome for users to communicate via Aprimo on projects.

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employees- Additional features could be added to the Rich Text Editor in the campaign builder to make it more user friendly.
- Segmenting users based on behaviors or demographic info that is not available out of the box.
- Integrating with GA or SiteCatalyst provides a lot of insight into the segments that could be made readily available inside the RTP UX.

Verified User
Consultant in Professional Services
Marketing and Advertising Company, 11-50 employeesLikelihood to Renew
Aprimo5.9
Based on 7 answers
While Aprimo provides the fundamental tools to track our actual spend, it has a major void when trying to plan for future programs. Our teams often have offline Excel spreadsheets to track actuals spend vs. our original budget, and lay out the future programs against which we plan to use budget funds. Would also appreciate reporting mechanisms which could splice data in non table format. For example, we often use marketing calendars to display programs/spend over time. This helps our team ensure that programs which are intended to run concurrent with in-store sales executions are happening in the correct time frame. The visual is simply easier to follow.
Senior Analyst, Shopper Marketing
Del Monte Foods5001-10,000 employees
No score
No answers yet
No answers on this topic
Usability
Aprimo3.7
Based on 4 answers
They have taken the challenge of technology out of the picture by focusing so much on the UI.

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Reliability and Availability
Aprimo10.0
Based on 1 answer
We have not yet experienced any downtime

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Performance
Aprimo8.0
Based on 1 answer
We are struggling with it though I think it’s our firewall i.e. an internal issue. Accessing the software outside or on mobile is faster.
They have a multi-tenant and single tenant option (more expensive) . We bought the single tenant option in anticipation of using Campaign Management and based upon our scale. You get more capabilities with single tenant
They have a multi-tenant and single tenant option (more expensive) . We bought the single tenant option in anticipation of using Campaign Management and based upon our scale. You get more capabilities with single tenant

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Support
Aprimo8.0
Based on 1 answer
Customer service has been responsive and attentive in line with the service we have bought. However, any organization that wants to make investments in Aprimo should plan to make an investment in internal support headcount to serve as the first line of defense for user issues and inquiries otherwise it could become too expensive.
We are on a standard service plan. You get 8 hours/month of whatever you want to ask them. This has been good enough. Will be buying more when we implement campaign management
We are on a standard service plan. You get 8 hours/month of whatever you want to ask them. This has been good enough. Will be buying more when we implement campaign management

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
In-Person Training
Aprimo8.0
Based on 1 answer
Aprimo offered a number of hands on sessions customized for each group. As such, they address specific needs and configurations of each team. These sessions also offered another round of cross-functional collaboration in process design.

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Online Training
Aprimo6.0
Based on 1 answer
It was very generic and we took it prior to configuration. It was however adequate to educate our user in the basic capabilities that will have become available to them after deployment.

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Implementation
Aprimo10.0
Based on 1 answer
We were very well supported. TopRight who performed the process/requirements definition as well as project management functions came with ample experience with various marketing automation platforms. They also came with very good multi-channel marketing experience that allowed them to tackle this implementation as a marketing deployment and not a technology deployment. TopRight bring expertise in multi-channels strategy.
Aprimo performed the configuration and training functions. Their personnel were very well versed in their platform and brought much empathy to a deployment that required a great deal of change management.
I am stunned by how many people (from for-profit sector who work here) have not been exposed to these types of platforms. I want to make sure that folks are so accustomed to user interface. When I roll-out campaign management, teaching them the art and science of campaign management versus just learning the tool. TopRight are marketers. They are familiar with all these technologies. Their job has been to define processes, best practices and turn into training. Similar to training from Salesforce.com about funnel mgmt etc, vs. just the product. We will create training modules that are agnostic to the platform
Aprimo performed the configuration and training functions. Their personnel were very well versed in their platform and brought much empathy to a deployment that required a great deal of change management.
I am stunned by how many people (from for-profit sector who work here) have not been exposed to these types of platforms. I want to make sure that folks are so accustomed to user interface. When I roll-out campaign management, teaching them the art and science of campaign management versus just learning the tool. TopRight are marketers. They are familiar with all these technologies. Their job has been to define processes, best practices and turn into training. Similar to training from Salesforce.com about funnel mgmt etc, vs. just the product. We will create training modules that are agnostic to the platform

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesNo score
No answers yet
No answers on this topic
Alternatives Considered
Unica - Both platforms (i.e. Unica and Aprimo) delivered comparable capabilities. However, due to internal limitations around technical support and technical maturity of the organization we selected Aprimo as it delivered the more user friendly user interface. Unica requires more technical saviness. With Aprimo you can be completely non-technical.
We evaluated Epsilon, but they were too expensive and don’t compete on price.
We evaluated Axciom. They offered an outsourced full service and were very powerful, but we wanted to bring capabilities more in-house. The capabilities were more advanced that we needed today. We felt Aprimo or Unica could both carry us a long way.
We did not look at marketing automation vendors like Eloqua, Marketo. From a scale standpoint, we were looking for campaign management and not just marketing automation. Also wanted MRM (Marketing Resource Management) or internal workflow management capabilities. We did not take a deep dive as they didn’t have the full suite solution
We evaluated Epsilon, but they were too expensive and don’t compete on price.
We evaluated Axciom. They offered an outsourced full service and were very powerful, but we wanted to bring capabilities more in-house. The capabilities were more advanced that we needed today. We felt Aprimo or Unica could both carry us a long way.
We did not look at marketing automation vendors like Eloqua, Marketo. From a scale standpoint, we were looking for campaign management and not just marketing automation. Also wanted MRM (Marketing Resource Management) or internal workflow management capabilities. We did not take a deep dive as they didn’t have the full suite solution

Verified User
Executive in Marketing
Non-Profit Organization Management Company, 10,001+ employeesI have not used any alternative softwares.

Verified User
Consultant in Professional Services
Marketing and Advertising Company, 11-50 employeesReturn on Investment
- Very challenging to Adapt especially complex workflows
- Ability to meet organisational changes that will reduce the ROI
Project Manager,Marketing Capability Architect & Aprimo Consultant
Tata Consultancy Services - NokiaInformation Technology and Services, 10,001+ employees
- Higher website visitor engagement metrics (i.e. increased time spent on site, higher # of pages per session)

Verified User
Manager in Marketing
Information Technology and Services Company, 501-1000 employeesScreenshots
Marketo RTP—
Pricing Details
Aprimo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Additional Pricing Details
—Marketo RTP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No