What users are saying about
42 Ratings
6 Ratings
42 Ratings
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Score 7.2 out of 101
6 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

iSolved

I think iSolved is perfect for a small business, that wants to avoid the high costs of using ADP or Paychex, and similarly want to have an all-in-one solution for their HR needs. Unlike other HCM programs that offer an all-in-one suite, I still have complete control over what products I offer to my employees. iSolved just helps me manage it all in one place.
David Friedman profile photo

Feature Rating Comparison

Human Resource Management

APS
8.5
iSolved
10.0
Employee demographic data
APS
9.4
iSolved
10.0
Employment history
APS
8.7
iSolved
10.0
Job profiles and administration
APS
8.3
iSolved
10.0
Workflow for transfers, promotions, pay raises, etc.
APS
8.2
iSolved
10.0
Organizational charting
APS
7.9
iSolved
Organization and location management
APS
8.4
iSolved
10.0
Compliance data (COBRA, OSHA, etc.)
APS
8.4
iSolved
10.0

Payroll Management

APS
8.5
iSolved
10.0
Pay calculation
APS
9.2
iSolved
10.0
Support for external payroll vendors
APS
5.7
iSolved
10.0
Benefit plan administration
APS
8.2
iSolved
10.0
Direct deposit files
APS
9.9
iSolved
10.0
Salary revision and increment management
APS
9.0
iSolved
10.0
Reimbursement management
APS
9.0
iSolved
10.0

Leave and Attendance Management

APS
8.7
iSolved
10.0
Approval workflow
APS
9.4
iSolved
10.0
Balance details
APS
8.2
iSolved
10.0
Annual carry-forward and encashment
APS
8.3
iSolved

Employee Self Service

APS
8.6
iSolved
10.0
View and generate pay and benefit information
APS
9.4
iSolved
10.0
Update personal information
APS
9.5
iSolved
10.0
View company policy documentation
APS
8.1
iSolved
Employee recognition
APS
7.6
iSolved
10.0
View job history
APS
8.6
iSolved
10.0

Asset Management

APS
8.0
iSolved
10.0
Tracking of all physical assets
APS
8.0
iSolved
10.0

HR Reporting

APS
8.4
iSolved
10.0
Report builder
APS
9.2
iSolved
10.0
Pre-built reports
APS
8.6
iSolved
10.0
Ability to combine HR data with external data
APS
7.4
iSolved

Onboarding

APS
9.0
iSolved
10.0
New hire portal
APS
9.3
iSolved
10.0
Manager tracking tools
APS
8.7
iSolved
10.0

Performance and Goals

APS
7.8
iSolved
Corporate goal setting
APS
8.1
iSolved
Individual goal setting
APS
8.2
iSolved
Line-of sight-visibility
APS
8.2
iSolved
Performance tracking
APS
6.9
iSolved

Performance Management

APS
8.0
iSolved
10.0
Performance plans
APS
7.9
iSolved
10.0
Performance improvement plans
APS
7.0
iSolved
10.0
Review status tracking
APS
8.4
iSolved
10.0
Review reminders
APS
8.3
iSolved
10.0
Multiple review frequency
APS
8.5
iSolved
10.0

Succession Planning

APS
5.0
iSolved
Create succession plans/pools
APS
5.0
iSolved
Candidate ranking
APS
5.0
iSolved

Recruiting / ATS

APS
8.8
iSolved
Job Requisition Management
APS
9.2
iSolved
Company Website Posting
APS
9.2
iSolved
Publish to Social Media
APS
9.2
iSolved
Job Search Site Posting
APS
8.8
iSolved
Duplicate Candidate Prevention
APS
7.6
iSolved
Applicant Tracking
APS
8.4
iSolved
Notifications and Alerts
APS
9.2
iSolved

Pros

  • APS OnLine is a great end user product and very easy for our employees. They have quick access to all their information, their accrual balances, hours worked, etc. They are able to enter their time off requests in the system. Although our prior system had these capabilities, employees had difficulty accessing system. If they couldn't get in, they couldn't use it. More employees logged on to APS in the first two weeks of use than in the prior three years with former system.
  • Integration - Data is real-time. When you enter information in one area of the software, it is immediately present in the rest of the system. No waiting for overnight interface. Change log provides backup for any changes that have been made as well as safeguards in the approval process.
  • Administrative ease - The system is very straight forward, logical, and easy to operate from the administrative end. [There is a] designated representative to address questions as they arise. No sitting on hold.
No photo available
  • iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
  • Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
  • Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
David Friedman profile photo

Cons

  • State by state rules - In a few states that we work in they have very strict rules on overtime, sick leave, etc and APS didn't have the time and attendance pre-configured correctly for these. Their development team has really worked with us to handle it but it just took a bit longer. Overall though they have been very upfront about it and have been able to make the necessary changes.
  • No scheduling - I think this is something in development right now but I know that other larger companies do have this capability. It would be great to have but it truly hasn't "hurt" our ability to do payroll.
Lindsey Rosin profile photo
  • I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
  • The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
David Friedman profile photo

Likelihood to Renew

APS9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo
No score
No answers yet
No answers on this topic

Usability

APS9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available
No score
No answers yet
No answers on this topic

Reliability and Availability

APS9.0
Based on 1 answer
I haven't had any outages
No photo available
No score
No answers yet
No answers on this topic

Performance

APS9.0
Based on 1 answer
No photo available
No score
No answers yet
No answers on this topic

Support

APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available
No score
No answers yet
No answers on this topic

Online Training

APS9.0
Based on 1 answer
We had great webinars.
No photo available
No score
No answers yet
No answers on this topic

Implementation

APS8.7
Based on 4 answers
My implementation went smoothly. They were always ready to assist when needed.
Chanell Clayton profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We had used ADP for years and had always struggled with their customer service. With over 20 locations (20+ W2s, quarterly filings, etc) we had a lot of questions. We would have to call and sit on hold for long periods of time to talk to someone who couldn't always answer our questions. Then we would get different answers from different people or have to re-explain our issue. It was a major time suck for my employees and they dreaded having to call all of the time. For us - the final straws for us to switch providers were: +Numerous year end filings with incorrect names and addresses (they couldn't keep our 20+ locations separate even though our paperwork was completed correctly)+Incorrect SUI rates for several locations that resulted in tens of thousands of dollars in overpayments which was a lot of money for small hotels. We had sent in numerous requests for them to fix this but it never happened+Lack of care - even though we were having all of these issues, nobody would work with us to get them all resolved and make sure to remedy the situation. We had to seek out a manager to get them resolved but even after this, we still had more issues.Overall - DON'T stick with ADP or even think about switching to them. They might be able to slash prices but their poor customer service and lack of care will cost you in the end. It's not worth it. APS does everything ADP had the capability of but we don't have the errors or headaches we did before. I am really looking forward to this year end!
Lindsey Rosin profile photo
David Friedman profile photo

Scalability

APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • APs has cut our costs by 75% for payroll processing
John Bellini III profile photo
  • iSolved has had a very positive impact on our business. As the control, I am able to have all things payroll and HR related at my fingertips at any time. I can make changes on the fly, in-between payrolls, instead of waiting to call them into the payroll company. My employees are able to answer a lot of questions themselves, which saves me a lot of time. And when they do come to me, I am able to answer questions quickly. The overall satisfaction with iSolved is very high.
David Friedman profile photo

Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

iSolved

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details