APS vs Paychex Flex

• CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
• Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
• Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
• Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.

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• It is easy to use!
• Before you submit payroll, you can run a report to easily check that you have entered everything correctly. This feature has been invaluable.
• Peace of mind when it comes to taxes. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entries. Our business is located in Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.
• I have been impressed by the customer service. I have a dedicated payroll specialist who I can contact with any questions I have. She has always been very helpful any time I have had weird situations or questions.

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• State by state rules - In a few states that we work in they have very strict rules on overtime, sick leave, etc and APS didn't have the time and attendance pre-configured correctly for these. Their development team has really worked with us to handle it but it just took a bit longer. Overall though they have been very upfront about it and have been able to make the necessary changes.
• No scheduling - I think this is something in development right now but I know that other larger companies do have this capability. It would be great to have but it truly hasn't "hurt" our ability to do payroll.

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• I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's pay history and the date of each raise.

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• Increased employee efficiency

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• I didn’t purchase Paychex so I’m unsure

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