What users are saying about

APS

42 Ratings

Paychex Flex<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
58 Ratings

APS

42 Ratings
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Score 7.4 out of 101

Paychex Flex<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

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Likelihood to Recommend

APS

Our goal was to simplify our payroll process and make it more user friendly. Very happy with final outcome.
No photo available

Paychex Flex

Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex. I have the peace of mind that our payroll is in capable hands. Complex Ohio taxes aside, our payroll is pretty simple. We are under 20 employees and most of them are salaried. I know that Paychex Flex is able to handle much more complex payroll runs, but I do not have personal experience with this.
Erin Sutter profile photo

Feature Rating Comparison

Human Resource Management

APS
8.5
Paychex Flex
4.6
Employee demographic data
APS
9.4
Paychex Flex
6.8
Employment history
APS
8.7
Paychex Flex
4.7
Job profiles and administration
APS
8.3
Paychex Flex
5.0
Workflow for transfers, promotions, pay raises, etc.
APS
8.2
Paychex Flex
4.5
Organizational charting
APS
7.9
Paychex Flex
1.0
Organization and location management
APS
8.4
Paychex Flex
3.4
Compliance data (COBRA, OSHA, etc.)
APS
8.4
Paychex Flex
6.4

Payroll Management

APS
8.5
Paychex Flex
7.3
Pay calculation
APS
9.2
Paychex Flex
7.6
Support for external payroll vendors
APS
5.7
Paychex Flex
Benefit plan administration
APS
8.2
Paychex Flex
7.0
Direct deposit files
APS
9.9
Paychex Flex
8.0
Salary revision and increment management
APS
8.9
Paychex Flex
7.7
Reimbursement management
APS
9.0
Paychex Flex
6.1

Leave and Attendance Management

APS
8.7
Paychex Flex
7.7
Approval workflow
APS
9.4
Paychex Flex
8.0
Balance details
APS
8.2
Paychex Flex
7.0
Annual carry-forward and encashment
APS
8.3
Paychex Flex
8.1

Employee Self Service

APS
8.6
Paychex Flex
6.9
View and generate pay and benefit information
APS
9.4
Paychex Flex
8.2
Update personal information
APS
9.4
Paychex Flex
8.0
View company policy documentation
APS
8.1
Paychex Flex
6.4
Employee recognition
APS
7.6
Paychex Flex
View job history
APS
8.6
Paychex Flex
4.8

Asset Management

APS
8.0
Paychex Flex
4.2
Tracking of all physical assets
APS
8.0
Paychex Flex
4.2

HR Reporting

APS
8.4
Paychex Flex
4.8
Report builder
APS
9.2
Paychex Flex
4.3
Pre-built reports
APS
8.5
Paychex Flex
4.4
Ability to combine HR data with external data
APS
7.4
Paychex Flex
5.8

Onboarding

APS
9.0
Paychex Flex
5.0
New hire portal
APS
9.3
Paychex Flex
4.4
Manager tracking tools
APS
8.7
Paychex Flex
5.6

Performance and Goals

APS
7.8
Paychex Flex
Corporate goal setting
APS
8.1
Paychex Flex
Individual goal setting
APS
8.2
Paychex Flex
Line-of sight-visibility
APS
8.2
Paychex Flex
Performance tracking
APS
6.9
Paychex Flex

Performance Management

APS
8.0
Paychex Flex
Performance plans
APS
7.9
Paychex Flex
Performance improvement plans
APS
7.0
Paychex Flex
Review status tracking
APS
8.4
Paychex Flex
Review reminders
APS
8.3
Paychex Flex
Multiple review frequency
APS
8.5
Paychex Flex

Succession Planning

APS
5.0
Paychex Flex
Create succession plans/pools
APS
5.0
Paychex Flex
Candidate ranking
APS
5.0
Paychex Flex

Recruiting / ATS

APS
8.8
Paychex Flex
8.4
Job Requisition Management
APS
9.2
Paychex Flex
8.4
Company Website Posting
APS
9.2
Paychex Flex
8.4
Publish to Social Media
APS
9.2
Paychex Flex
8.4
Job Search Site Posting
APS
8.8
Paychex Flex
8.4
Duplicate Candidate Prevention
APS
7.6
Paychex Flex
8.0
Applicant Tracking
APS
8.4
Paychex Flex
8.4
Notifications and Alerts
APS
9.2
Paychex Flex
8.4

Pros

  • CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
  • Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
  • Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
  • Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.
Lindsey Rosin profile photo
  • It is easy to use!
  • Before you submit payroll, you can run a report to easily check that you have entered everything correctly. This feature has been invaluable.
  • Peace of mind when it comes to taxes. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entries. Our business is located in Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.
  • I have been impressed by the customer service. I have a dedicated payroll specialist who I can contact with any questions I have. She has always been very helpful any time I have had weird situations or questions.
Erin Sutter profile photo

Cons

  • State by state rules - In a few states that we work in they have very strict rules on overtime, sick leave, etc and APS didn't have the time and attendance pre-configured correctly for these. Their development team has really worked with us to handle it but it just took a bit longer. Overall though they have been very upfront about it and have been able to make the necessary changes.
  • No scheduling - I think this is something in development right now but I know that other larger companies do have this capability. It would be great to have but it truly hasn't "hurt" our ability to do payroll.
Lindsey Rosin profile photo
  • I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's pay history and the date of each raise.
Erin Sutter profile photo

Likelihood to Renew

APS9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

APS9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Reliability and Availability

APS9.0
Based on 1 answer
I haven't had any outages
No photo available
No score
No answers yet
No answers on this topic

Performance

APS9.0
Based on 1 answer
No photo available
No score
No answers yet
No answers on this topic

Support

APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available
No score
No answers yet
No answers on this topic

Online Training

APS9.0
Based on 1 answer
We had great webinars.
No photo available
No score
No answers yet
No answers on this topic

Implementation

APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We had used ADP for years and had always struggled with their customer service. With over 20 locations (20+ W2s, quarterly filings, etc) we had a lot of questions. We would have to call and sit on hold for long periods of time to talk to someone who couldn't always answer our questions. Then we would get different answers from different people or have to re-explain our issue. It was a major time suck for my employees and they dreaded having to call all of the time. For us - the final straws for us to switch providers were: +Numerous year end filings with incorrect names and addresses (they couldn't keep our 20+ locations separate even though our paperwork was completed correctly)+Incorrect SUI rates for several locations that resulted in tens of thousands of dollars in overpayments which was a lot of money for small hotels. We had sent in numerous requests for them to fix this but it never happened+Lack of care - even though we were having all of these issues, nobody would work with us to get them all resolved and make sure to remedy the situation. We had to seek out a manager to get them resolved but even after this, we still had more issues.Overall - DON'T stick with ADP or even think about switching to them. They might be able to slash prices but their poor customer service and lack of care will cost you in the end. It's not worth it. APS does everything ADP had the capability of but we don't have the errors or headaches we did before. I am really looking forward to this year end!
Lindsey Rosin profile photo
We looked at a bunch of other companies both large (like ADP) and small (like Zenpayroll). Familiarity with Ohio taxes and a local presence was a strong factor in our decision to go with Paychex
Erin Sutter profile photo

Scalability

APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • Increased employee efficiency
Chanell Clayton profile photo
  • I didn’t purchase Paychex so I’m unsure
Andraya Yousfi profile photo

Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details