What users are saying about
42 Ratings

Paychex Flex

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Top Rated
61 Ratings
42 Ratings
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Score 7.2 out of 101

Paychex Flex

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Top Rated
61 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

Paychex Flex

I think Paychex would work well for companies with fewer than 10 employees. My sales rep said most of the problems we ran into were due to the fact he never worked with an account so big. We only have 42 employees.
No photo available

Feature Rating Comparison

Human Resource Management

APS
8.5
Paychex Flex
4.4
Employee demographic data
APS
9.4
Paychex Flex
6.7
Employment history
APS
8.7
Paychex Flex
4.5
Job profiles and administration
APS
8.3
Paychex Flex
4.9
Workflow for transfers, promotions, pay raises, etc.
APS
8.2
Paychex Flex
4.3
Organizational charting
APS
7.9
Paychex Flex
1.0
Organization and location management
APS
8.4
Paychex Flex
3.0
Compliance data (COBRA, OSHA, etc.)
APS
8.4
Paychex Flex
6.3

Payroll Management

APS
8.5
Paychex Flex
7.2
Pay calculation
APS
9.2
Paychex Flex
7.5
Support for external payroll vendors
APS
5.7
Paychex Flex
Benefit plan administration
APS
8.2
Paychex Flex
7.0
Direct deposit files
APS
9.9
Paychex Flex
8.0
Salary revision and increment management
APS
9.0
Paychex Flex
7.6
Reimbursement management
APS
9.0
Paychex Flex
6.0

Leave and Attendance Management

APS
8.7
Paychex Flex
7.6
Approval workflow
APS
9.4
Paychex Flex
8.0
Balance details
APS
8.2
Paychex Flex
6.9
Annual carry-forward and encashment
APS
8.3
Paychex Flex
8.1

Employee Self Service

APS
8.6
Paychex Flex
6.8
View and generate pay and benefit information
APS
9.4
Paychex Flex
8.2
Update personal information
APS
9.5
Paychex Flex
8.0
View company policy documentation
APS
8.1
Paychex Flex
6.4
Employee recognition
APS
7.6
Paychex Flex
View job history
APS
8.6
Paychex Flex
4.4

Asset Management

APS
8.0
Paychex Flex
4.2
Tracking of all physical assets
APS
8.0
Paychex Flex
4.2

HR Reporting

APS
8.4
Paychex Flex
4.8
Report builder
APS
9.2
Paychex Flex
4.2
Pre-built reports
APS
8.6
Paychex Flex
4.3
Ability to combine HR data with external data
APS
7.4
Paychex Flex
6.0

Onboarding

APS
9.0
Paychex Flex
4.8
New hire portal
APS
9.3
Paychex Flex
4.2
Manager tracking tools
APS
8.7
Paychex Flex
5.4

Performance and Goals

APS
7.8
Paychex Flex
Corporate goal setting
APS
8.1
Paychex Flex
Individual goal setting
APS
8.2
Paychex Flex
Line-of sight-visibility
APS
8.2
Paychex Flex
Performance tracking
APS
6.9
Paychex Flex

Performance Management

APS
8.0
Paychex Flex
Performance plans
APS
7.9
Paychex Flex
Performance improvement plans
APS
7.0
Paychex Flex
Review status tracking
APS
8.4
Paychex Flex
Review reminders
APS
8.3
Paychex Flex
Multiple review frequency
APS
8.5
Paychex Flex

Succession Planning

APS
5.0
Paychex Flex
Create succession plans/pools
APS
5.0
Paychex Flex
Candidate ranking
APS
5.0
Paychex Flex

Recruiting / ATS

APS
8.8
Paychex Flex
8.3
Job Requisition Management
APS
9.2
Paychex Flex
8.4
Company Website Posting
APS
9.2
Paychex Flex
8.4
Publish to Social Media
APS
9.2
Paychex Flex
8.4
Job Search Site Posting
APS
8.8
Paychex Flex
8.4
Duplicate Candidate Prevention
APS
7.6
Paychex Flex
8.0
Applicant Tracking
APS
8.4
Paychex Flex
8.4
Notifications and Alerts
APS
9.2
Paychex Flex
8.4

Pros

  • APS OnLine is a great end user product and very easy for our employees. They have quick access to all their information, their accrual balances, hours worked, etc. They are able to enter their time off requests in the system. Although our prior system had these capabilities, employees had difficulty accessing system. If they couldn't get in, they couldn't use it. More employees logged on to APS in the first two weeks of use than in the prior three years with former system.
  • Integration - Data is real-time. When you enter information in one area of the software, it is immediately present in the rest of the system. No waiting for overnight interface. Change log provides backup for any changes that have been made as well as safeguards in the approval process.
  • Administrative ease - The system is very straight forward, logical, and easy to operate from the administrative end. [There is a] designated representative to address questions as they arise. No sitting on hold.
No photo available
  • Paycheck makes every aspect of payroll easy.
  • The Paychex online reports system is very easy to use!
  • I appreciate that Paychex keeps up on all the new tax tables and labor laws.
Joretta Fletcher profile photo

Cons

  • I would like to see a totals column on the page where I enter hours. For example "john" worked 36 regular hours and took 4 vacation hours. I would like a column showing 40 hours.
Sandy Wright profile photo
  • The Paychex products don't seem to individually be able to interact very well. It would be nice to be able to move records from one section to the other instead of having to download and then re-upload files.
No photo available

Likelihood to Renew

APS9.7
Based on 6 answers
Without a doubt, we will stay with APS Online
Patricia Riedlinger profile photo
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

APS9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Reliability and Availability

APS9.0
Based on 1 answer
I haven't had any outages
No photo available
No score
No answers yet
No answers on this topic

Performance

APS9.0
Based on 1 answer
No photo available
No score
No answers yet
No answers on this topic

Support

APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available
No score
No answers yet
No answers on this topic

Online Training

APS9.0
Based on 1 answer
We had great webinars.
No photo available
No score
No answers yet
No answers on this topic

Implementation

APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

I selected APS because of the way they responded when I initially reached out to them. I honestly don't remember all of the payroll companies that I contacted. APS was quick to answer my question with straight forward answers. They were very pleasant and always seemed to genuinely happy to help.
Sandy Wright profile photo
I would take this over ADP Workforce Now. Simple, clean layout (tiles). Easy to navigate. Real time changes.
No photo available

Scalability

APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • We are about to start offering benefits and APS OnLine has made the transition so much easier--I feel they understand my needs and have thought through how to help us be compliant.
No photo available
  • It has made things easier for me since I wear a lot of hats.
  • It is a great outside resource for employees.
  • It can be hard to get employees to initially sign up!
Daniel Miles profile photo

Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details