What users are saying about
44 Ratings
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84 Ratings
44 Ratings
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Score 8.8 out of 100

Paychex Flex

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84 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

APS

I think that APS Online is scalable to any organization. It's a wonderful product and I have had so many managers that work with me that feel the same way. We haven't been with them quite a year yet but since we've started it has made a world of difference for us. Things to ask about- 1- Do they specialize in or can they accommodate states that you are working in and their various rules?2- What type of customer service? Do they have a call center or do they have a designated person like APS?3- How long do your reports stay in the system? (ADP "archived" theirs after a year so we couldn't reach them)
Lindsey Rosin | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

APS
7.2
Paychex Flex
5.6
Employee demographic data
APS
8.0
Paychex Flex
7.4
Employment history
APS
8.5
Paychex Flex
6.1
Job profiles and administration
APS
7.0
Paychex Flex
6.1
Workflow for transfers, promotions, pay raises, etc.
APS
4.5
Paychex Flex
5.4
Organizational charting
APS
8.0
Paychex Flex
1.0
Organization and location management
APS
7.0
Paychex Flex
6.2
Compliance data (COBRA, OSHA, etc.)
APS
7.0
Paychex Flex
7.0

Payroll Management

APS
7.6
Paychex Flex
7.8
Pay calculation
APS
8.0
Paychex Flex
7.9
Support for external payroll vendors
APS
5.7
Paychex Flex
Benefit plan administration
APS
8.5
Paychex Flex
7.9
Direct deposit files
APS
8.5
Paychex Flex
8.1
Salary revision and increment management
APS
6.0
Paychex Flex
7.2
Reimbursement management
APS
9.0
Paychex Flex
7.8

Leave and Attendance Management

APS
7.9
Paychex Flex
6.6
Approval workflow
APS
8.5
Paychex Flex
5.8
Balance details
APS
7.5
Paychex Flex
7.3
Annual carry-forward and encashment
APS
7.5
Paychex Flex
6.8

Employee Self Service

APS
7.6
Paychex Flex
7.3
View and generate pay and benefit information
APS
9.0
Paychex Flex
7.7
Update personal information
APS
8.5
Paychex Flex
7.3
View company policy documentation
APS
7.5
Paychex Flex
8.3
Employee recognition
APS
7.0
Paychex Flex
View job history
APS
6.0
Paychex Flex
5.7

Asset Management

APS
7.5
Paychex Flex
5.2
Tracking of all physical assets
APS
7.5
Paychex Flex
5.2

HR Reporting

APS
7.5
Paychex Flex
5.7
Report builder
APS
7.0
Paychex Flex
5.0
Pre-built reports
APS
7.5
Paychex Flex
5.8
Ability to combine HR data with external data
APS
8.0
Paychex Flex
6.3

Onboarding

APS
7.2
Paychex Flex
6.7
New hire portal
APS
7.5
Paychex Flex
6.3
Manager tracking tools
APS
7.0
Paychex Flex
7.0

Performance and Goals

APS
8.0
Paychex Flex
Corporate goal setting
APS
8.1
Paychex Flex
Individual goal setting
APS
8.0
Paychex Flex
Line-of sight-visibility
APS
8.0
Paychex Flex
Performance tracking
APS
8.0
Paychex Flex

Performance Management

APS
8.0
Paychex Flex
Performance plans
APS
7.9
Paychex Flex
Performance improvement plans
APS
7.0
Paychex Flex
Review status tracking
APS
8.4
Paychex Flex
Review reminders
APS
8.3
Paychex Flex
Multiple review frequency
APS
8.5
Paychex Flex

Succession Planning

APS
5.0
Paychex Flex
Create succession plans/pools
APS
5.0
Paychex Flex
Candidate ranking
APS
5.0
Paychex Flex

Recruiting / ATS

APS
8.5
Paychex Flex
6.5
Job Requisition Management
APS
9.2
Paychex Flex
6.7
Company Website Posting
APS
8.0
Paychex Flex
5.1
Publish to Social Media
APS
9.2
Paychex Flex
8.0
Job Search Site Posting
APS
8.8
Paychex Flex
5.5
Duplicate Candidate Prevention
APS
8.0
Paychex Flex
8.0
Applicant Tracking
APS
8.4
Paychex Flex
5.5
Notifications and Alerts
APS
8.0
Paychex Flex
6.6

Pros

APS

  • It's fast and intuitive. Our previous contractors were ADP and Paychex and neither were intuitive. Our payroll runs have less errors now than with previous vendors. Payroll prep time is down from 5 hours with ADP to 2 hours with APS for the HR Manager.
  • The limiters are great. I'm always afraid of that error that no one caught. Let's assume that you add a $200 limiter to overtime. Any time that a staff member is about to receive more than $200 in overtime for that pay period, a red flag goes up for the HR manager to double check.
  • We have 3 programs in public schools that block certain ports. APS has a 2nd feature using GPS so that staff can only check in for their shift while they are in the designated GPS range. Great for someone who has to report to a remote location. Just add the GPS coordinates and they can't check until they get to the project.
Ronald D. Tompkins | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

APS

  • Reporting - We have six different business units and the reporting is separate for all three. Most reporting I do requires information from all business units so am running six reports and then copying and pasting to get the report I need.
  • Multi-state taxes - We have a number of employees who live in New York and work in New Jersey. APS OnLine is designed to accommodate one state withholding so ability to have "worked in" state and "lived in" state taxes withheld went away. This was a shortfall.
  • The Carrier connection setup took much longer than expected. After a year, we are still having some issues with some items transferring over to the GL.
  • The CA overtime calculation does not calculate after 8 hours per day, only on the 40 per week so we override each week.
  • Reporting - when running Benefit reports, it recognizes employees who formerly carried the plan but may have dropped it. To get around this, we have to delete off the employee's record so the history is not readily available.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

APS

APS 9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

APS

APS 9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.5
Based on 3 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
Anonymous | TrustRadius Reviewer

Reliability and Availability

APS

APS 9.0
Based on 1 answer
I haven't had any outages
Anonymous | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Performance

APS

APS 9.0
Based on 1 answer
Anonymous | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Support

APS

APS 10.0
Based on 4 answers
I had to learn APS on my own, and the support team held my hand. They are still there when I have an occasional question. Anytime I need support, I can call my rep or send an email and help is on the way, without failure. The support team is awesome
Chandaline Penn | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.7
Based on 14 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

In-Person Training

APS

APS 9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
Anonymous | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

APS

APS 9.0
Based on 1 answer
We had great webinars.
Anonymous | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Implementation

APS

APS 8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

APS

All the other payroll systems were very complicated and had a lot of capabilities that were nto needed for an organization of our size. This made it difficult to use and confusing. APS covers all our needs and does so with ease of use and great support
John Bellini III | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Scalability

APS

APS 9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
Anonymous | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Return on Investment

APS

  • APS OnLine has helped us streamline the payroll process by freeing up our time of not having to personally cut and sign weekly paychecks. We don't have to rely on check signers to be present which has helped our timeliness as well.
Charles Olivier | TrustRadius Reviewer

Paychex Flex

  • The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

APS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

APS
9.0
Paychex Flex
7.0

Likelihood to Renew

APS
9.7
Paychex Flex
9.0

Usability

APS
9.5
Paychex Flex
8.5

Reliability and Availability

APS
9.0
Paychex Flex

Performance

APS
9.0
Paychex Flex

Support

APS
10.0
Paychex Flex
7.7

In-Person Training

APS
9.0
Paychex Flex

Online Training

APS
9.0
Paychex Flex

Implementation

APS
8.7
Paychex Flex
9.0

Scalability

APS
9.0
Paychex Flex

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