What users are saying about
43 Ratings
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76 Ratings
43 Ratings
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Score 8.1 out of 101

Paychex Flex

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76 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

APS

I think that APS Online is scalable to any organization. It's a wonderful product and I have had so many managers that work with me that feel the same way. We haven't been with them quite a year yet but since we've started it has made a world of difference for us. Things to ask about- 1- Do they specialize in or can they accommodate states that you are working in and their various rules?2- What type of customer service? Do they have a call center or do they have a designated person like APS?3- How long do your reports stay in the system? (ADP "archived" theirs after a year so we couldn't reach them)
Lindsey Rosin profile photo

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
No photo available

Feature Rating Comparison

Human Resource Management

APS
7.0
Paychex Flex
5.5
Employee demographic data
APS
9.4
Paychex Flex
7.4
Employment history
APS
7.0
Paychex Flex
5.6
Job profiles and administration
APS
8.3
Paychex Flex
6.0
Workflow for transfers, promotions, pay raises, etc.
APS
4.0
Paychex Flex
5.7
Organizational charting
APS
7.9
Paychex Flex
1.0
Organization and location management
APS
6.0
Paychex Flex
5.4
Compliance data (COBRA, OSHA, etc.)
APS
6.0
Paychex Flex
7.5

Payroll Management

APS
7.3
Paychex Flex
7.7
Pay calculation
APS
7.0
Paychex Flex
8.0
Support for external payroll vendors
APS
5.7
Paychex Flex
Benefit plan administration
APS
7.0
Paychex Flex
8.0
Direct deposit files
APS
8.0
Paychex Flex
8.1
Salary revision and increment management
APS
7.0
Paychex Flex
7.5
Reimbursement management
APS
9.0
Paychex Flex
7.0

Leave and Attendance Management

APS
6.7
Paychex Flex
6.7
Approval workflow
APS
8.0
Paychex Flex
5.8
Balance details
APS
6.0
Paychex Flex
6.7
Annual carry-forward and encashment
APS
6.0
Paychex Flex
7.6

Employee Self Service

APS
7.2
Paychex Flex
6.6
View and generate pay and benefit information
APS
8.0
Paychex Flex
7.8
Update personal information
APS
9.0
Paychex Flex
7.4
View company policy documentation
APS
7.0
Paychex Flex
6.3
Employee recognition
APS
7.0
Paychex Flex
View job history
APS
5.0
Paychex Flex
5.0

Asset Management

APS
7.0
Paychex Flex
3.5
Tracking of all physical assets
APS
7.0
Paychex Flex
3.5

HR Reporting

APS
7.1
Paychex Flex
5.1
Report builder
APS
7.0
Paychex Flex
4.6
Pre-built reports
APS
7.0
Paychex Flex
4.8
Ability to combine HR data with external data
APS
7.4
Paychex Flex
5.9

Onboarding

APS
7.5
Paychex Flex
5.2
New hire portal
APS
8.0
Paychex Flex
4.8
Manager tracking tools
APS
7.0
Paychex Flex
5.6

Performance and Goals

APS
7.8
Paychex Flex
Corporate goal setting
APS
8.1
Paychex Flex
Individual goal setting
APS
8.2
Paychex Flex
Line-of sight-visibility
APS
8.2
Paychex Flex
Performance tracking
APS
6.9
Paychex Flex

Performance Management

APS
8.0
Paychex Flex
Performance plans
APS
7.9
Paychex Flex
Performance improvement plans
APS
7.0
Paychex Flex
Review status tracking
APS
8.4
Paychex Flex
Review reminders
APS
8.3
Paychex Flex
Multiple review frequency
APS
8.5
Paychex Flex

Succession Planning

APS
5.0
Paychex Flex
Create succession plans/pools
APS
5.0
Paychex Flex
Candidate ranking
APS
5.0
Paychex Flex

Recruiting / ATS

APS
8.8
Paychex Flex
5.7
Job Requisition Management
APS
9.2
Paychex Flex
4.6
Company Website Posting
APS
9.2
Paychex Flex
4.6
Publish to Social Media
APS
9.2
Paychex Flex
8.1
Job Search Site Posting
APS
8.8
Paychex Flex
4.7
Duplicate Candidate Prevention
APS
7.6
Paychex Flex
8.0
Applicant Tracking
APS
8.4
Paychex Flex
4.7
Notifications and Alerts
APS
9.2
Paychex Flex
5.4

Pros

APS

  • It's fast and intuitive. Our previous contractors were ADP and Paychex and neither were intuitive. Our payroll runs have less errors now than with previous vendors. Payroll prep time is down from 5 hours with ADP to 2 hours with APS for the HR Manager.
  • The limiters are great. I'm always afraid of that error that no one caught. Let's assume that you add a $200 limiter to overtime. Any time that a staff member is about to receive more than $200 in overtime for that pay period, a red flag goes up for the HR manager to double check.
  • We have 3 programs in public schools that block certain ports. APS has a 2nd feature using GPS so that staff can only check in for their shift while they are in the designated GPS range. Great for someone who has to report to a remote location. Just add the GPS coordinates and they can't check until they get to the project.
Ronald D. Tompkins profile photo

Paychex Flex

  • Addressing your problems/questions. Their team is very knowledgeable and are capable of addressing your problems usually within the call or within a reasonable time if you shoot them an email.
  • ACA - once you understand what is required to obtain accurate reports you are blessed with the results at year end.
  • Setting up new Voluntary Deductions/Garnishments, Direct Deposits, Rate and Address changes even while processing an active payroll is super easy and everything takes effect immediately with the exception of W4/State/City tax changes that are not permitted during an active payroll.
  • Seeing a payroll breakdown gross to net while still in the processing stages of payroll has proved to be very convenient and helpful.
Cynthia Harris profile photo

Cons

APS

  • Reporting - We have six different business units and the reporting is separate for all three. Most reporting I do requires information from all business units so am running six reports and then copying and pasting to get the report I need.
  • Multi-state taxes - We have a number of employees who live in New York and work in New Jersey. APS OnLine is designed to accommodate one state withholding so ability to have "worked in" state and "lived in" state taxes withheld went away. This was a shortfall.
  • The Carrier connection setup took much longer than expected. After a year, we are still having some issues with some items transferring over to the GL.
  • The CA overtime calculation does not calculate after 8 hours per day, only on the 40 per week so we override each week.
  • Reporting - when running Benefit reports, it recognizes employees who formerly carried the plan but may have dropped it. To get around this, we have to delete off the employee's record so the history is not readily available.
No photo available

Paychex Flex

  • I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's pay history and the date of each raise.
Erin Sutter profile photo

Likelihood to Renew

APS

APS 9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo

Paychex Flex

Paychex Flex 8.9
Based on 3 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader profile photo

Usability

APS

APS 9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available

Paychex Flex

Paychex Flex 8.0
Based on 2 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
No photo available

Reliability and Availability

APS

APS 9.0
Based on 1 answer
I haven't had any outages
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Performance

APS

APS 9.0
Based on 1 answer
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Support

APS

APS 9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
No longer have a dedicated person but rather you have to call and or email and get whoever takes that job. Our rep used to understand our company, and now it's like starting all over again with each call. This is very frustrating.
No photo available

In-Person Training

APS

APS 9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

APS

APS 9.0
Based on 1 answer
We had great webinars.
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Implementation

APS

APS 8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Alternatives Considered

APS

All the other payroll systems were very complicated and had a lot of capabilities that were nto needed for an organization of our size. This made it difficult to use and confusing. APS covers all our needs and does so with ease of use and great support
John Bellini III profile photo

Paychex Flex

It’s great that Paychex is one place for all things, however workday in combination with a financial institution for managing 401ks is a cleaner and easier to use system. That being said, we didn’t utilize all the components of Paychex
Andraya Yousfi profile photo

Scalability

APS

APS 9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Paychex Flex

No score
No answers yet
No answers on this topic

Return on Investment

APS

  • APS OnLine has helped us streamline the payroll process by freeing up our time of not having to personally cut and sign weekly paychecks. We don't have to rely on check signers to be present which has helped our timeliness as well.
Charles Olivier profile photo

Paychex Flex

  • The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
No photo available

Pricing Details

APS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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