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3 Ratings
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Score 5.1 out of 101
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Score 10 out of 101

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Likelihood to Recommend

APSIS Pro

Works well, relatively easy to use - but lacks some up-to-date and modern features as well as look and feel. The support provided is OK but not world class. It is too bad as APSIS as a company is quite good at inspiring and providing insights into trends in email marketing.
Henrik Christensen profile photo

HelpCrunch

I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience
Alan Smith profile photo

Feature Rating Comparison

Email & Online Marketing

APSIS Pro
7.4
HelpCrunch
WYSIWYG email editor
APSIS Pro
7.0
HelpCrunch
Dynamic content
APSIS Pro
7.0
HelpCrunch
Ability to test dynamic content
APSIS Pro
7.0
HelpCrunch
A/B testing
APSIS Pro
9.0
HelpCrunch
Mobile optimization
APSIS Pro
9.0
HelpCrunch
Email deliverability
APSIS Pro
9.0
HelpCrunch
List management
APSIS Pro
6.0
HelpCrunch
Triggered drip sequences
APSIS Pro
5.0
HelpCrunch

Reporting & Analytics

APSIS Pro
1.0
HelpCrunch
Dashboards
APSIS Pro
1.0
HelpCrunch
Standard reports
APSIS Pro
1.0
HelpCrunch
Custom reports
APSIS Pro
1.0
HelpCrunch

Pros

  • We have a pre-designed template and pre-build elements and thus it is quite easy to compose nice looking newsletters.
  • Doing split-tests on subject, clicks etc. is quite easy and requires no tech help.
  • Imporing new contacts and adding to the list is straight forward.
Henrik Christensen profile photo
  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
Alan Smith profile photo

Cons

  • The user interface is not good. Too much scrolling and too many menues to navigate. Half of the pages are updated to a "new" look with the rest still being the (really) old design. This badly needs a make-over.
  • There is no one-click "send reminder to those who did not open". To send reminders, it is nescessary to build a filter a do a new send using the filter. Such a simple and often repeated task should be automated.
  • It is not possible to add a "Why did you leave us?"-page for opt-outs... Really misses this.
  • The statistics are too limited and to difficult to use - mostly due to the UI design as described above.
Henrik Christensen profile photo
  • Not found any so far
Alan Smith profile photo

Alternatives Considered

MailChimp offers more flexibilty but also seems a bit more complicated to use. We did not use it long enough to really get an idea of the positive and negative.
Henrik Christensen profile photo
We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive
Alan Smith profile photo

Return on Investment

  • We are still trying to figure out how to use this medium for sales. We have had some success with Black Monday sales, but in general we do not have much response to our emails.
  • We have increases our visibility with our customers by making sure to land in their mailbox regulary with nice looking messages.
Henrik Christensen profile photo
  • Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors
Alan Smith profile photo

Pricing Details

APSIS Pro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
APSIS Pro Editions & Modules
APSIS Pro
Additional Pricing Details

HelpCrunch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
HelpCrunch Editions & Modules
HelpCrunch
Edition
Basic - Live chat
$121
Premium - Live chat
$211
Basic - Live chat+Emails
$251
Premium - Live chat+Emails
$431
1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.