Likelihood to Recommend As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
Read full review For content marketers, I would 100% recommend Monday.com. Applications like
Trello are OK for basic tasks, but I think Monday is superior when you're running campaigns alongside regular content plus ad-hoc tasks (or have more than one product to market). I can see it working well for different scenarios, like sales, customer service, and finance, but I can only speak for my industry.
Read full review Pros Simple: it isn't too convoluted with too many features Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth Read full review I love that I can color-code sections/folders (I love color-coding!) I love that I can automate the majority of things on Monday I love the support I'm able to get when I don't know how to do something specific, I set up a call and get tips/tricks on how to accomplish what I'm wanting Read full review Cons I was expecting some more flexibility in it. Its customer support is highly non-vigilant and should learn how to work responsibly. Read full review The billing model is awful for small businesses! monday.com makes you feel like they are doing you a favour. You literally pay for seats you don't use. The billing model should be a per seat model! There are too many addons from monday.com and 3rd party vendors that you have to pay for. The value of those addons is debatable are often rebuildable outside of monday.com in a single use spreadsheet (which pay monthly for an addon that you only need to use once in a while?) or organisations are already using something else in their tech stack for that addon. Read full review Likelihood to Renew Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
Read full review Usability Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
Read full review monday.com enables quick creation of a basic project plan. In our office, we don't need a big, expensive Project Management System. We need a simpler, human-usable Work Management System. Most recently, monday.com added the four Predecessor Types to their Dependency feature. FS, SF, SS, FF are now part of monday.com's Dependency offering. This was my most-needed update, and monday.com provided it! I appreciate monday.com's rich library of Templates. However, my preference is to duplicate a useful project/board, then update it for my next project.
Read full review Reliability and Availability There have only been 2 instances in the past year where monday.com was down.
Read full review Performance Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
Read full review Support Rating Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
Read full review Our CSM, Jonathan is AMAZING! He was only introduced to us a few months ago, and we've has fairly limited interactions so far, but he's an absolute legend! He seeks to understand our problems, workflows, etc. and carefully considers a positive outcome for us within the system's capabilities. He's a wealth of knowledge and we're really lucky to have him
Read full review Online Training To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
Read full review Implementation Rating We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere Learning Management System Analyst -- CornerstoneOnDemand
Read full review Alternatives Considered IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it.
Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Read full review We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Read full review Scalability For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
Read full review Return on Investment Improved interaction with customers for incident management. Greatly improved opportunity management. Lead management for marketing is improved and centralized. Read full review My favourite example? We used it to take a failed start-up, one where the prime investor was considering pulling out - to being a listed business (EURONEXT) within 18 months. That business now has a market cap at around $200m. Turnaround of a struggling health tech venture that was buried under endless spreadsheets by its investors - from loss-making to £2M EBITDA in two -years. Offshoring - Through the adoption of Monday as a key workstream management tool (moving off JIRA) we were able to reduce resource costs by over £2m per annum, without any change in efficiency or quality. Read full review ScreenShots