What users are saying about
2 Ratings
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Top Rated
124 Ratings
2 Ratings
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Score 9.8 out of 101

New Relic

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Top Rated
124 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

Apteligent

Crittercism is best as a bread crumb trail, stack track logging service to debug applications when you have an issue detecting a problem in your application. Its strength is not as a real-time logging platform to allow you to view production logs in real-time. However, it would be an extremely beneficial feature for Crittercism to add.
No photo available

New Relic

Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
No photo available

Feature Rating Comparison

Application Performance Management

Apteligent
New Relic
7.9
Application monitoring
Apteligent
New Relic
9.4
Database monitoring
Apteligent
New Relic
8.0
Threshold alerts
Apteligent
New Relic
8.5
Predictive capabilities
Apteligent
New Relic
7.0
Application performance management console
Apteligent
New Relic
8.2
Collaboration tools
Apteligent
New Relic
6.4
Out-of-the box templates to monitor applications
Apteligent
New Relic
7.9
Application dependency mapping and thresholding
Apteligent
New Relic
7.5
Virtualization monitoring
Apteligent
New Relic
8.3
Server availability and performance monitoring
Apteligent
New Relic
8.6
Server usage monitoring and capacity forecasting
Apteligent
New Relic
8.1
IT Asset Discovery
Apteligent
New Relic
6.3

Pros

Apteligent

  • Identifying crashes users are experiencing.
  • Allowing us to see how many times the crash occurred.
  • Allowing us to see what times the crashes have occurred.
No photo available

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure profile photo

Cons

Apteligent

  • Pointing to exact line number of the crash
  • A more explicit navigation bar (a little confusing for the user)
  • Third-party API specific crash reporting (instead of just listing the endpoint)
No photo available

New Relic

  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
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Likelihood to Renew

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 8 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
No photo available

Reliability and Availability

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry profile photo

Performance

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry profile photo

Support

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry profile photo

Implementation

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder profile photo

Alternatives Considered

Apteligent

A similar product we use is Conviva. I personally prefer Crittercism as Conviva seems to miss things fairly often. Critter tends to catch most issues as long as development has set the app up for it. I've had to reproduce issues several times before Conviva catches it whereas Crittercism will catch it on the first try
No photo available

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson profile photo

Scalability

Apteligent

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry profile photo

Return on Investment

Apteligent

  • Allow us to release iOS versions quicker to the app store
  • Help us solve bugs and view bread crumb trails on money-making actions within the API
  • Points us to problems in the stack trace with a direct correlation to our route creation aspect in the app
No photo available

New Relic

  • New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base.
  • We've been able to identify poorly performing database queries and tune the performance as a result.
  • We've improved customer satisfaction by tracking overall performance and making improvements over time.
Kevin Van Heusen profile photo

Pricing Details

Apteligent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apteligent
9.8
New Relic
8.7

Likelihood to Renew

Apteligent
New Relic
9.0

Usability

Apteligent
New Relic
9.0

Reliability and Availability

Apteligent
New Relic
10.0

Performance

Apteligent
New Relic
8.0

Support

Apteligent
New Relic
8.0

Implementation

Apteligent
New Relic
8.5

Scalability

Apteligent
New Relic
8.0

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