What users are saying about
Top Rated
41 Ratings
1 Ratings
Top Rated
41 Ratings
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Score 7 out of 101
1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Apttus

Apttus CPQ excels for complex contract and/or complex pricing requirements. If your business has simple pricing rules, a less full featured solution may be more appropriate.Apttus CPQ is an easy system to administer, using the same object logic as the Salesforce platform.We implemented Apttus for virtually all of our sales representative processes, and in doing so found that we virtually eliminated speculative ordering.
Jack Borland profile photo

DialSource

ISR/BDR/SDR/MDR calling (inbound/outbound) customer service and any area that makes or receives high volumes of calls.
Rob Morris profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
DialSource
Quote sharing/sending
Apttus
7.0
DialSource
Product configuration
Apttus
6.6
DialSource
Configuration options
Apttus
7.0
DialSource
Pricing rules
Apttus
7.0
DialSource
Price adjustment
Apttus
6.8
DialSource
Purchase history and open contracts
Apttus
6.0
DialSource
Guided selling/Sales portal
Apttus
5.1
DialSource
CPQ reporting & analytics
Apttus
5.6
DialSource
CPQ-CRM integration
Apttus
7.6
DialSource
Attachments to quotes
Apttus
5.8
DialSource

Preview Dialer

Apttus
DialSource
10.0
Contact preview
Apttus
DialSource
10.0
Dialer-CRM integration
Apttus
DialSource
10.0
Call notes & tags
Apttus
DialSource
10.0
Automatic call logging
Apttus
DialSource
10.0

Core Dialer

Apttus
DialSource
10.0
Outbound dialing
Apttus
DialSource
10.0
Inbound routing
Apttus
DialSource
10.0
Custom caller ID
Apttus
DialSource
10.0
Click-to-call
Apttus
DialSource
10.0
Recorded voicemail drop
Apttus
DialSource
10.0
Dialer contact import
Apttus
DialSource
10.0
Campaign & list management
Apttus
DialSource
10.0

Call Follow-up and Quality Assurance

Apttus
DialSource
10.0
Follow-up calls
Apttus
DialSource
10.0
Dialer reporting & analytics
Apttus
DialSource
10.0
Dialer compliance
Apttus
DialSource
10.0

Pros

  • Document management and workflow have been a success. This was the main benefit we were looking for.
  • It is not a very complicated application
  • If you are working with a specific account on a specific design, there is a tie between the NDA and design i.e., a CRM view.
  • The # of IT tickets is modest now that it’s up and running.
No photo available
  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris profile photo

Cons

  • The administration burden is very high. There are a lot of objects included and they link to each other.
  • If all you are looking for is quoting, then it’s I feel that it’s overkill today.
  • In hindsight, I would have hired a developer to customize Salesforce.com. A step up from the basic Salesforce.com functionality is what we really need.
  • There were a couple of solution options in between customizing Salesforce.com and Apttus, but they weren’t able to do configurable bundles and handle our pricing.
  • Frankly, our needs have simplified from our original search.
No photo available
  • NeedS email functionality
  • Could use more features around managing reps
  • Needs more analytics and reporting
Rob Morris profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
The business is not seeing the value and we are not ready to use the features.

We will likely switch back to native Salesforce.com and customize it to meet our needs or find a smaller vendor
No photo available
No score
No answers yet
No answers on this topic

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
No score
No answers yet
No answers on this topic

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Apttus is built for enterprise where others are not.
Terry Ackerman profile photo
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris profile photo

Return on Investment

  • Increased Proposal Generation Time.
  • Increased Accuracy of Equipment Design Results.
  • Increased Efficiency!
John Tessandori profile photo
  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris profile photo

Screenshots

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DialSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact us to learn more and review pricing options for your organization.