What users are saying about

Apttus

Top Rated
39 Ratings

InsideSales.com Predictive PowerDialer<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

56 Ratings

Apttus

Top Rated
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

InsideSales.com Predictive PowerDialer<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

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Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
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InsideSales.com Predictive PowerDialer

Working with Salesforce and PowerDialer was a breeze. The two systems worked very well together and made prospecting easy to do. For a sales floor where we are focused on metrics and outreach it is a great measure of productivity.
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Feature Rating Comparison

CPQ

Apttus
6.5
InsideSales.com Predictive PowerDialer
Quote sharing/sending
Apttus
7.1
InsideSales.com Predictive PowerDialer
Product configuration
Apttus
6.7
InsideSales.com Predictive PowerDialer
Configuration options
Apttus
7.1
InsideSales.com Predictive PowerDialer
Pricing rules
Apttus
7.1
InsideSales.com Predictive PowerDialer
Price adjustment
Apttus
6.9
InsideSales.com Predictive PowerDialer
Purchase history and open contracts
Apttus
6.1
InsideSales.com Predictive PowerDialer
Guided selling/Sales portal
Apttus
5.2
InsideSales.com Predictive PowerDialer
CPQ reporting & analytics
Apttus
5.7
InsideSales.com Predictive PowerDialer
CPQ-CRM integration
Apttus
7.6
InsideSales.com Predictive PowerDialer
Attachments to quotes
Apttus
5.9
InsideSales.com Predictive PowerDialer

Preview Dialer

Apttus
InsideSales.com Predictive PowerDialer
8.6
Contact preview
Apttus
InsideSales.com Predictive PowerDialer
8.0
Dialer-CRM integration
Apttus
InsideSales.com Predictive PowerDialer
9.3
Call notes & tags
Apttus
InsideSales.com Predictive PowerDialer
8.2
Automatic call logging
Apttus
InsideSales.com Predictive PowerDialer
9.1

Core Dialer

Apttus
InsideSales.com Predictive PowerDialer
8.8
Outbound dialing
Apttus
InsideSales.com Predictive PowerDialer
9.1
Inbound routing
Apttus
InsideSales.com Predictive PowerDialer
8.8
Custom caller ID
Apttus
InsideSales.com Predictive PowerDialer
8.9
Click-to-call
Apttus
InsideSales.com Predictive PowerDialer
9.6
Recorded voicemail drop
Apttus
InsideSales.com Predictive PowerDialer
8.0
Dialer contact import
Apttus
InsideSales.com Predictive PowerDialer
8.8
Campaign & list management
Apttus
InsideSales.com Predictive PowerDialer
8.5

Call Follow-up and Quality Assurance

Apttus
InsideSales.com Predictive PowerDialer
8.4
Follow-up calls
Apttus
InsideSales.com Predictive PowerDialer
8.8
Dialer reporting & analytics
Apttus
InsideSales.com Predictive PowerDialer
8.1
Dialer compliance
Apttus
InsideSales.com Predictive PowerDialer
8.3

Pros

  • The perceived power strength is that it is supposed to contain CPQ, Contract Management, Document generation and template manipulation, and cash/invoice process all in one wrapped package.
  • It was developed on the Force.com platform.
  • They provide multiple releases of their product per year.
No photo available
  • Provides the ability to create one list for multiple users to dial from, people that are not the record owner.
  • Click to call panel is straightforward for reps to use.
Denise (Dufek) Drake profile photo

Cons

  • The configuration of this product in terms of setting it up for users, requires a developer. The sales process tells you that it is built on the Force.com platform and an admin can configure it, however, this is not true. It required Visual Force and APEX configuration to make it work for the users.
  • Upgrading to the next version of the product also requires developers involved. It is not a simply managed package to be downloaded and updated, it requires post-upgrade development to return it to users for testing.
  • The Contract management module is not very robust. It is essentially a separate object that just houses the physical document and you can put "Send Email" buttons and apply an approval process to it, however it is not a contract management tool in the sense of managing document versioning and redlining. Negotiations just occur in word like they normally do.
  • Misleading Template builder "included." To get templates, and contracts you need to buy the add-in to those modules which you've already purchased called "X-Author." The plug-in allows you to edit templates and manage some redlines, but it's cost prohibitive as it costs as much as a user license to the product itself.
  • Expensive. When we compared a license of this product vs the license to salesforce itself, Apttus, with standard modules, costs double the price of a normal Salesforce seat license.
No photo available
  • Getting adequate support from InsideSales has proven to be a challenge. As a customer, you are required to do the heavy lifting of your own support and are left with issue workarounds in your business processes.
  • Stability of the product has caused challenges with several outages and downtime. This has improved in the last six months but has definitely impacted us in the past.
  • Reporting challenges are introduced when the data does not look as expected or changes with new releases.
  • Product maintenance is very time-consuming for creating and managing seek lists, ensuring there are enough records to dial in the list and managing call paths for incoming phone calls.
  • Incoming call functionality is extremely challenging with dropped calls and ring delays.
Denise (Dufek) Drake profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
The rating is based on several things:1) Ongoing support requirements being able to be addressed by cross training existing Salesforce administrators2) Apttus superior corporate vision for the quote to cash space3) Apttus execution of the corporate vision with automated agents (Max), and Artificial Intelligence/Machine Learning offerings to leverage the investment in Configure Price Quote4) Apttus corporate health and investment in the product line
Jack Borland profile photo
No score
No answers yet
No answers on this topic

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
InsideSales.com Predictive PowerDialer8.2
Based on 5 answers
To the capacity in which I'm using InsideSales, it is fantastic. The small issues such as LocalPresence going down can be frustrating at times, but it is usually addressed in a timely manner.
Pete Sowers profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More robust than the competition from what I hear. I was not here when Steelbrick was installed
No photo available
I did not personally select InsideSales.com over another product. My company chose this product. I am just a user of InsideSales.com. I used another product created internally in the past. InsideSales.com is much better and I would never dream of going back. The ease of use and the integration into my daily sales schedule through SalesForce is just what I need.
Andrew J. Wright profile photo

Return on Investment

  • Generated more than 12,000 quotes since we installed 3 years ago. Related to >164MM in deal bookings.
  • Training is not straight-forward as each instance is different. So, having a tools ops person to understand the deep offering is important.
No photo available
  • Made the call volume drastically increase compared to normal click to call methods
  • Targeted and specific lists are very easy to create
  • Setting callbacks and reminders are very simple to do, and work very well
John Blevins profile photo

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

InsideSales.com Predictive PowerDialer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details