What users are saying about

Apttus

Top Rated
39 Ratings

NetSuite CRM+

58 Ratings

Apttus

Top Rated
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

NetSuite CRM+

58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
NetSuite CRM+
Quote sharing/sending
Apttus
7.1
NetSuite CRM+
Product configuration
Apttus
6.7
NetSuite CRM+
Configuration options
Apttus
7.1
NetSuite CRM+
Pricing rules
Apttus
7.1
NetSuite CRM+
Price adjustment
Apttus
6.9
NetSuite CRM+
Purchase history and open contracts
Apttus
6.1
NetSuite CRM+
Guided selling/Sales portal
Apttus
5.2
NetSuite CRM+
CPQ reporting & analytics
Apttus
5.7
NetSuite CRM+
CPQ-CRM integration
Apttus
7.6
NetSuite CRM+
Attachments to quotes
Apttus
5.9
NetSuite CRM+

Sales Force Automation

Apttus
NetSuite CRM+
7.0
Customer data management / contact management
Apttus
NetSuite CRM+
8.0
Workflow management
Apttus
NetSuite CRM+
6.8
Territory management
Apttus
NetSuite CRM+
7.1
Opportunity management
Apttus
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
Apttus
NetSuite CRM+
5.2
Contract management
Apttus
NetSuite CRM+
7.0
Quote & order management
Apttus
NetSuite CRM+
8.8
Interaction tracking
Apttus
NetSuite CRM+
7.3
Channel / partner relationship management
Apttus
NetSuite CRM+
5.3

Customer Service & Support

Apttus
NetSuite CRM+
6.7
Case management
Apttus
NetSuite CRM+
7.3
Call center management
Apttus
NetSuite CRM+
6.3
Help desk management
Apttus
NetSuite CRM+
6.6

Marketing Automation

Apttus
NetSuite CRM+
6.0
Lead management
Apttus
NetSuite CRM+
6.6
Email marketing
Apttus
NetSuite CRM+
5.4

CRM Project Management

Apttus
NetSuite CRM+
8.7
Task management
Apttus
NetSuite CRM+
8.0
Billing and invoicing management
Apttus
NetSuite CRM+
9.0
Reporting
Apttus
NetSuite CRM+
9.0

CRM Reporting & Analytics

Apttus
NetSuite CRM+
6.9
Forecasting
Apttus
NetSuite CRM+
6.7
Pipeline visualization
Apttus
NetSuite CRM+
6.7
Customizable reports
Apttus
NetSuite CRM+
7.4

Customization

Apttus
NetSuite CRM+
7.8
Custom fields
Apttus
NetSuite CRM+
8.9
Custom objects
Apttus
NetSuite CRM+
7.7
Scripting environment
Apttus
NetSuite CRM+
7.6
API for custom integration
Apttus
NetSuite CRM+
7.0

Security

Apttus
NetSuite CRM+
7.8
Single sign-on capability
Apttus
NetSuite CRM+
6.5
Role-based user permissions
Apttus
NetSuite CRM+
9.2

Social CRM

Apttus
NetSuite CRM+
5.0
Social data
Apttus
NetSuite CRM+
5.0
Social engagement
Apttus
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Apttus
NetSuite CRM+
7.1
Marketing automation
Apttus
NetSuite CRM+
7.2
Compensation management
Apttus
NetSuite CRM+
7.0

Platform

Apttus
NetSuite CRM+
5.6
Mobile access
Apttus
NetSuite CRM+
5.6

Pros

  • Apttus CPQ handles complex pricing rules with ease. We have tiered pricing, user based pricing, and quantity pricing discounts. Apttus CPQ allows us to easily provide correct pricing based on attributes of the sales rep, the customer and the product.
  • Apttus CPQ administration is easy compared to similar products. As a product available on the Force.com platform, we were able to cross train our Salesforce administrators and take on the additional administrative overhead without significantly increasing our sales operations team size.
  • Apttus CPQ is flexible. We are able to rapidly test and deploy new pricing models and offers using the Apttus model.
Jack Borland profile photo
  • High degree of customization ability (fields, forms, etc.)
  • Powerful [saved] search capabilities once past learning curve
  • SuiteFlow provides graphical workflows to add functionality
Kevin Simms profile photo

Cons

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
No photo available
  • NetSuite CRM provides no metrics for batch customer scoring. This is a feature that must be built into the platform or manually managed and updated for each customer.
No photo available

Likelihood to Renew

Apttus10.0
Based on 9 answers
The rating is based on several things:1) Ongoing support requirements being able to be addressed by cross training existing Salesforce administrators2) Apttus superior corporate vision for the quote to cash space3) Apttus execution of the corporate vision with automated agents (Max), and Artificial Intelligence/Machine Learning offerings to leverage the investment in Configure Price Quote4) Apttus corporate health and investment in the product line
Jack Borland profile photo
NetSuite CRM+6.5
Based on 10 answers
Cost and savings achieved.Availability of NetSuite folks from offshore.Overall satisfaction from purchase.
Khader Mohammed (khadermohammed@aol.com) profile photo

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

At the time of selection, we assessed other configuration tools to include Selectica and Big Machine. We decided on Apttus because of it configuration flexibility and the fact that it was built on the Salesforce.com platform. That allowed us to configure and customize for our specific use case. It also gave us other capabilities such as integration to the CRM and ability to generate reports and dashboards
King Ou profile photo
This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
No photo available

Return on Investment

  • Positive: all opportunity values / forecast values come from actual quotes, improving accuracy.
  • Positive: automated approval and e-signature drive much faster time to close (hours vs. days).
  • Negative: Complex pricing without adequate testing leads to errors, usability issues, and incorrect quotes.
Stryder Thompkins profile photo
  • It was wonderful to be able to see the entire picture of a client. It saved a lot of time and energy when dealing with long term clients.
Beth Butler- Kelleher profile photo

Screenshots

NetSuite CRM+

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details