What users are saying about
Top Rated
41 Ratings
59 Ratings
Top Rated
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Apttus

Apttus is well suited to provide an SFDC integrated CPQ experience. It can handle complex configurations and multiple languages. As a company that was transitioning off of a legacy CPQ solution, the adoption by our users was seamless with training lasting less than 4 hours. The user experience between SFDC and Apttus is so smooth that I would have a hard time imagining using Apttus independent of SFDC. That being said, I have heard they are developing an integrated experience with other CRM/ERP platforms. You will be best served if you are integrating with a platform that Apttus supports.
No photo available

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
NetSuite CRM+
Quote sharing/sending
Apttus
7.0
NetSuite CRM+
Product configuration
Apttus
6.6
NetSuite CRM+
Configuration options
Apttus
7.1
NetSuite CRM+
Pricing rules
Apttus
7.1
NetSuite CRM+
Price adjustment
Apttus
6.8
NetSuite CRM+
Purchase history and open contracts
Apttus
6.0
NetSuite CRM+
Guided selling/Sales portal
Apttus
5.1
NetSuite CRM+
CPQ reporting & analytics
Apttus
5.7
NetSuite CRM+
CPQ-CRM integration
Apttus
7.6
NetSuite CRM+
Attachments to quotes
Apttus
5.8
NetSuite CRM+

Sales Force Automation

Apttus
NetSuite CRM+
7.1
Customer data management / contact management
Apttus
NetSuite CRM+
8.1
Workflow management
Apttus
NetSuite CRM+
6.9
Territory management
Apttus
NetSuite CRM+
7.2
Opportunity management
Apttus
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
Apttus
NetSuite CRM+
5.2
Contract management
Apttus
NetSuite CRM+
7.0
Quote & order management
Apttus
NetSuite CRM+
9.0
Interaction tracking
Apttus
NetSuite CRM+
7.3
Channel / partner relationship management
Apttus
NetSuite CRM+
5.3

Customer Service & Support

Apttus
NetSuite CRM+
6.8
Case management
Apttus
NetSuite CRM+
7.3
Call center management
Apttus
NetSuite CRM+
6.4
Help desk management
Apttus
NetSuite CRM+
6.7

Marketing Automation

Apttus
NetSuite CRM+
6.0
Lead management
Apttus
NetSuite CRM+
6.5
Email marketing
Apttus
NetSuite CRM+
5.4

CRM Project Management

Apttus
NetSuite CRM+
8.7
Task management
Apttus
NetSuite CRM+
8.0
Billing and invoicing management
Apttus
NetSuite CRM+
9.0
Reporting
Apttus
NetSuite CRM+
9.0

CRM Reporting & Analytics

Apttus
NetSuite CRM+
7.0
Forecasting
Apttus
NetSuite CRM+
6.8
Pipeline visualization
Apttus
NetSuite CRM+
6.8
Customizable reports
Apttus
NetSuite CRM+
7.5

Customization

Apttus
NetSuite CRM+
7.9
Custom fields
Apttus
NetSuite CRM+
9.0
Custom objects
Apttus
NetSuite CRM+
7.8
Scripting environment
Apttus
NetSuite CRM+
7.7
API for custom integration
Apttus
NetSuite CRM+
7.2

Security

Apttus
NetSuite CRM+
7.8
Single sign-on capability
Apttus
NetSuite CRM+
6.5
Role-based user permissions
Apttus
NetSuite CRM+
9.2

Social CRM

Apttus
NetSuite CRM+
5.0
Social data
Apttus
NetSuite CRM+
5.0
Social engagement
Apttus
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Apttus
NetSuite CRM+
7.1
Marketing automation
Apttus
NetSuite CRM+
7.2
Compensation management
Apttus
NetSuite CRM+
7.0

Platform

Apttus
NetSuite CRM+
5.6
Mobile access
Apttus
NetSuite CRM+
5.6

Pros

  • Ability to manage large quantities of validation rules necessary for complex product builds.
  • No product addresses a company's requirement right out of the box, but Apttus CPQ is built on the Salesforce.com platform which is a distinct advantage for us. It allows us to build functional extensions, and customize the application to our specific usage.
  • Service and support is the key for any product, and Apttus has always made efforts to support their products with continual improvements.
King Ou profile photo
  • NetSuite is a good central location to retain customer information, from contacts to company address
  • NetSuite helps us maintain customer purchases, what products they've purchased.
  • NetSuite helps us to maintains records of customer's transactions, sales orders, PO's, order process.
Paul Mills profile photo

Cons

  • Apttus CPQ is a strong, enterprise grade tool
  • Invest early in training your Sales Operations team
  • Capitalize on their community as their are some great solutions there
Matt Amundson profile photo
  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
No photo available

Likelihood to Renew

Apttus10.0
Based on 9 answers
The rating is based on several things:1) Ongoing support requirements being able to be addressed by cross training existing Salesforce administrators2) Apttus superior corporate vision for the quote to cash space3) Apttus execution of the corporate vision with automated agents (Max), and Artificial Intelligence/Machine Learning offerings to leverage the investment in Configure Price Quote4) Apttus corporate health and investment in the product line
Jack Borland profile photo
NetSuite CRM+6.5
Based on 10 answers
We are forced to renew until we are able to migrate to separate systems. Once you are on Netsuite you are simply held hostage until you have the resources to change if you desire to.
No photo available

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

We used QuoteWerks which did not integrate well with Salesforce. It had no approval process and the price book lived on each person's computer. If they did not connect to the server they were quoting old pricing. It allowed them to create products on the fly.
No photo available
No one really knew what was going on with the account. Sales used different software as did professional services. Support case management had to be done in a third-party add-on.
Jeremy Stephens profile photo

Return on Investment

  • Generated more than 12,000 quotes since we installed 3 years ago. Related to >164MM in deal bookings.
  • Training is not straight-forward as each instance is different. So, having a tools ops person to understand the deep offering is important.
No photo available
  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens profile photo

Screenshots

NetSuite CRM+

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details