What users are saying about

Apttus

Top Rated
39 Ratings

Salesforce

Top Rated
2063 Ratings

Apttus

Top Rated
39 Ratings
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Score 7.4 out of 101

Salesforce

Top Rated
2063 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Apttus

Apttus is well suited to provide an SFDC integrated CPQ experience. It can handle complex configurations and multiple languages. As a company that was transitioning off of a legacy CPQ solution, the adoption by our users was seamless with training lasting less than 4 hours. The user experience between SFDC and Apttus is so smooth that I would have a hard time imagining using Apttus independent of SFDC. That being said, I have heard they are developing an integrated experience with other CRM/ERP platforms. You will be best served if you are integrating with a platform that Apttus supports.
No photo available

Salesforce

It's still very weak on point of sale processes and simple finance processes, so I might discourage someone who needs a strong focus on either of those two things. Its seems like Salesforce.com could address these two areas very basically and solve a lot of problems for its small customers who don't have any strong ERP solutions.
Irene Chivily Von Toussaint profile photo

Feature Rating Comparison

CPQ

Apttus
6.6
Salesforce
Quote sharing/sending
Apttus
7.1
Salesforce
Product configuration
Apttus
6.7
Salesforce
Configuration options
Apttus
7.1
Salesforce
Pricing rules
Apttus
7.1
Salesforce
Price adjustment
Apttus
6.9
Salesforce
Purchase history and open contracts
Apttus
6.1
Salesforce
Guided selling/Sales portal
Apttus
5.2
Salesforce
CPQ reporting & analytics
Apttus
5.7
Salesforce
CPQ-CRM integration
Apttus
7.6
Salesforce
Attachments to quotes
Apttus
5.9
Salesforce

Sales Force Automation

Apttus
Salesforce
8.3
Customer data management / contact management
Apttus
Salesforce
8.7
Workflow management
Apttus
Salesforce
8.1
Territory management
Apttus
Salesforce
8.3
Opportunity management
Apttus
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Apttus
Salesforce
7.9
Contract management
Apttus
Salesforce
7.7
Quote & order management
Apttus
Salesforce
8.0
Interaction tracking
Apttus
Salesforce
9.0
Channel / partner relationship management
Apttus
Salesforce
8.1

Customer Service & Support

Apttus
Salesforce
8.5
Case management
Apttus
Salesforce
9.0
Call center management
Apttus
Salesforce
8.4
Help desk management
Apttus
Salesforce
8.3

Marketing Automation

Apttus
Salesforce
7.6
Lead management
Apttus
Salesforce
8.2
Email marketing
Apttus
Salesforce
7.1

CRM Project Management

Apttus
Salesforce
7.8
Task management
Apttus
Salesforce
8.4
Billing and invoicing management
Apttus
Salesforce
6.7
Reporting
Apttus
Salesforce
8.2

CRM Reporting & Analytics

Apttus
Salesforce
8.4
Forecasting
Apttus
Salesforce
8.1
Pipeline visualization
Apttus
Salesforce
8.6
Customizable reports
Apttus
Salesforce
8.5

Customization

Apttus
Salesforce
8.0
Custom fields
Apttus
Salesforce
8.3
Custom objects
Apttus
Salesforce
8.3
Scripting environment
Apttus
Salesforce
7.5
API for custom integration
Apttus
Salesforce
7.8

Security

Apttus
Salesforce
8.7
Single sign-on capability
Apttus
Salesforce
8.8
Role-based user permissions
Apttus
Salesforce
8.6

Social CRM

Apttus
Salesforce
7.0
Social data
Apttus
Salesforce
7.1
Social engagement
Apttus
Salesforce
6.9

Integrations with 3rd-party Software

Apttus
Salesforce
7.8
Marketing automation
Apttus
Salesforce
8.3
Compensation management
Apttus
Salesforce
7.3

Platform

Apttus
Salesforce
7.5
Mobile access
Apttus
Salesforce
7.5

Pros

  • What it can do in the end is great.
  • It gives a very robust shopping cart experience.
  • It’s good if you are going to track minute stages in a process - then it’s awesome.
No photo available
  • Salesforce gives a great out-of-the box foundation for Sales process that is easily adjustable to each company's workflow. Small businesses can use the basic Lead > Account > Opportunity objects and larger orgs can enable quotes, orders, multi-currency, partner management, case management, etc as needed
  • With the help of a good admin, you can build multiple types of table relations and workflows, email notifications, automated approvals and much more. I haven't come across a business request I haven't been able to build within the platform (especially with the help of free/low cost plugins)
  • They've greatly enhanced the mobile world making it very easy for remote users to stay up to date via their phone or tablet along with a nice mobile app for admins
  • Complex process logic can be built by people who cannot write code via new Flows and Process Builder. Prior to these modules, we had to hire a developer to create and maintain anything past field updates
Joy Wallis profile photo

Cons

  • Speed was initially an issue but they have made great improvements in this area
  • Better documentation for administrators
No photo available
  • The biggest complaint I have about Salesforce.com is regarding how slow it is. Yes, we have over a million records within the system, but it is incredibly difficult for me to run reports covering our entire program without receiving the 'Your Request Has Timed Out' message. This is one of the most frustrating things about Salesforce.com I've encountered. When I contacted customer support regarding this and they stated that is just the way Salesforce.com works.
  • Although Salesforce.com is relatively easy to learn, I will have to admit that it takes some serious rolling up of the sleeves and getting dirty to do so. I spent 8-10 hours a day, 5 days a week on Salesforce.com testing, reading and learning how to use its functionality. I felt very comfortable using it only after roughly 3-4 months of this. At times, it was excruciating.
Jennifer Reid profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
It's a good tool.
Vaibhav Mankame, PMP, CSM profile photo
Salesforce10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli profile photo

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
Salesforce8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
Salesforce9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger profile photo

Performance

Apttus10.0
Based on 2 answers
No answer on this topic is available.
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
Salesforce4.9
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

We used QuoteWerks which did not integrate well with Salesforce. It had no approval process and the price book lived on each person's computer. If they did not connect to the server they were quoting old pricing. It allowed them to create products on the fly.
No photo available
My selection for Salesforce is heavily dependent on my role as an admin/architect. I work primarily with companies from 40-400 users, and the ability for me to customize Salesforce to fit each company regardless of size or industry is very important. The automation I can set up with no code knowledge is great, and the user community is robust enough so that I can depend on my counterparts to figure out pretty much any issue I come across.My experience with other CRMs is limited to migrating companies from other CRMs to Salesforce. The open access to SFDC's API is key and allows data migration as well as mass transformations not available with some vendors.
Joy Wallis profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • It's helped reps be more efficient and respond faster to customer requests
  • It's definitely helped sales ops and support.
Alejandro A. Cabral profile photo
  • Collaboration has gone up within our sales team, which has in turn helped us to win on more opportunities. Because the sales team can see what other area directors are doing, they can modify a tactic to work for them. It also provides a kind of gamified incentive.
  • Our pre-pipeline organization has improved, which has allowed us to better forecast the pipeline and more accurately predict when an opportunity will close.
  • Our pre-sales team has become more efficient and organized with Salesforce. They are able to more quickly share important leads or contacts with the sales team, and they can also leave valuable insights for the sales directors.
Samantha Safin profile photo

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details