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Top Rated
41 Ratings

Salesforce

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Top Rated
2116 Ratings
Top Rated
41 Ratings
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Score 7 out of 101

Salesforce

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Top Rated
2116 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Apttus

Apttus is well suited to provide an SFDC integrated CPQ experience. It can handle complex configurations and multiple languages. As a company that was transitioning off of a legacy CPQ solution, the adoption by our users was seamless with training lasting less than 4 hours. The user experience between SFDC and Apttus is so smooth that I would have a hard time imagining using Apttus independent of SFDC. That being said, I have heard they are developing an integrated experience with other CRM/ERP platforms. You will be best served if you are integrating with a platform that Apttus supports.
No photo available

Salesforce

The only instances I've encountered where I did not think Salesforce was best fitted is for very small companies where the price didn't make sense for 2-5 users. A lot of the benefit of Salesforce is being able to customize it however you need, and true customization is only available with Enterprise and above
Joy Wallis profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
Salesforce
Quote sharing/sending
Apttus
7.1
Salesforce
Product configuration
Apttus
6.6
Salesforce
Configuration options
Apttus
7.1
Salesforce
Pricing rules
Apttus
7.1
Salesforce
Price adjustment
Apttus
6.8
Salesforce
Purchase history and open contracts
Apttus
6.0
Salesforce
Guided selling/Sales portal
Apttus
5.1
Salesforce
CPQ reporting & analytics
Apttus
5.7
Salesforce
CPQ-CRM integration
Apttus
7.6
Salesforce
Attachments to quotes
Apttus
5.8
Salesforce

Sales Force Automation

Apttus
Salesforce
8.3
Customer data management / contact management
Apttus
Salesforce
8.7
Workflow management
Apttus
Salesforce
8.1
Territory management
Apttus
Salesforce
8.4
Opportunity management
Apttus
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Apttus
Salesforce
8.0
Contract management
Apttus
Salesforce
7.7
Quote & order management
Apttus
Salesforce
8.0
Interaction tracking
Apttus
Salesforce
9.0
Channel / partner relationship management
Apttus
Salesforce
8.1

Customer Service & Support

Apttus
Salesforce
8.5
Case management
Apttus
Salesforce
9.0
Call center management
Apttus
Salesforce
8.4
Help desk management
Apttus
Salesforce
8.3

Marketing Automation

Apttus
Salesforce
7.7
Lead management
Apttus
Salesforce
8.2
Email marketing
Apttus
Salesforce
7.2

CRM Project Management

Apttus
Salesforce
7.8
Task management
Apttus
Salesforce
8.4
Billing and invoicing management
Apttus
Salesforce
6.7
Reporting
Apttus
Salesforce
8.3

CRM Reporting & Analytics

Apttus
Salesforce
8.4
Forecasting
Apttus
Salesforce
8.0
Pipeline visualization
Apttus
Salesforce
8.6
Customizable reports
Apttus
Salesforce
8.5

Customization

Apttus
Salesforce
8.0
Custom fields
Apttus
Salesforce
8.3
Custom objects
Apttus
Salesforce
8.3
Scripting environment
Apttus
Salesforce
7.6
API for custom integration
Apttus
Salesforce
7.9

Security

Apttus
Salesforce
8.7
Single sign-on capability
Apttus
Salesforce
8.7
Role-based user permissions
Apttus
Salesforce
8.7

Social CRM

Apttus
Salesforce
7.0
Social data
Apttus
Salesforce
7.1
Social engagement
Apttus
Salesforce
6.9

Integrations with 3rd-party Software

Apttus
Salesforce
7.9
Marketing automation
Apttus
Salesforce
8.4
Compensation management
Apttus
Salesforce
7.5

Platform

Apttus
Salesforce
7.5
Mobile access
Apttus
Salesforce
7.5

Pros

  • Their solution completely solved our problems
  • They have an incredible team
  • Very easy to work with
Matt Amundson profile photo
  • Data Visibility
  • Position flexibility (customized page views, access, etc.)
  • Workflow (wf rules, validation rules, triggers, dependant picklists, etc.)
  • Training resources
Kyle Dugger profile photo

Cons

  • Apttus CPQ is a strong, enterprise grade tool
  • Invest early in training your Sales Operations team
  • Capitalize on their community as their are some great solutions there
Matt Amundson profile photo
  • There are a lot of ways to do things in Salesforce, which can be great, but it can also be frustrating. Because of its high level of customization ability, it is at times difficult to know which option for change is best to suit your business's needs. That flexibility can also make it difficult for less savvy users to follow processes correctly.
  • While Salesforce can be customized almost everywhere, making global changes that don't involve security can be difficult at times. Most changes are granular, and there are a lot of trickle down effects. If you are putting together a new process for your business, or changing a layout, forgetting even a small step can sometimes add time onto the process. Seemingly simple tasks can become complicated in that way. They are always improving this, but in the meantime, the inability to make mass changes to some of the metadata is at times a headache.
  • Some features must be turned on by request and cannot be taken away once deployed. While that is not necessarily a problem after testing the feature in a sandbox and deciding to deploy, it could be a problem when an org changes hands or a process changes. Salesforce does alert admins that these features cannot be turned off, but again, when inheriting a production org, like I did, it can become cumbersome to revive or reboot when there are legacy products that serve no current function.
  • It can be difficult to sign up for a beta without a dev org or a sandbox. I have both, but I have met with roadblocks sometimes asking about beta projects that we can join.
Samantha Safin profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
Implementation is hard no matter what software you use, so depending on the employee bandwidth at the time of renewal, I would consider transitioning if another software that was drastically better came along.
No photo available
Salesforce10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli profile photo

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
Salesforce8.0
Based on 34 answers
The system has been refined over the years to be very useful to Sales, Marketing and Support staff alike.
Todd Duclos profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

Apttus10.0
Based on 2 answers
No answer on this topic is available.
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Apttus8.0
Based on 2 answers
I am not an end user and have not used support
No photo available
Salesforce4.9
Based on 30 answers
Employees are available in roughly 26 languages, quick turnaround times, visibility into issue status, quick and knowledgeable service support techs, solid & efficient solutions.
Kyle Dugger profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
Salesforce9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Carissa Crittenden profile photo

Alternatives Considered

I cannot recall the names of one other CRM that we reviewed. Apttus won because Upside went to an enterprise model and we no longer met their standards. Selectica was priced high if I can recall correctly and I think they did not have the Salesforce component at the time.
No photo available
Salesforce.com is above and beyond better in every aspect of Customer Relationship Management. The ability to take detailed notes and walk a potential customer from the beginning call all the way down the sales process is both easy and organized. The user interface is good looking and clean. The ability to customize fields is second to none
Mark Dille profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • It's helped reps be more efficient and respond faster to customer requests
  • It's definitely helped sales ops and support.
Alejandro A. Cabral profile photo
  • Sales reps can easily track their opportunities.
  • Management can easily build reports to track opportunities.
  • Communication with clients has been more seamless.
Angela Medlar profile photo

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details