What users are saying about

Apttus

Top Rated
39 Ratings

Zuora

247 Ratings

Apttus

Top Rated
39 Ratings
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Score 7.3 out of 101

Zuora

247 Ratings
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Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

Zuora

Any business that has a need to manage subscriptions needs Zuora. Whether they are a start-up subscription business or an existing business looking to change their product or service to a subscription model then Zuora is the one to look at.
Anthony Hewitt profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
Zuora
Quote sharing/sending
Apttus
7.1
Zuora
Product configuration
Apttus
6.7
Zuora
Configuration options
Apttus
7.1
Zuora
Pricing rules
Apttus
7.1
Zuora
Price adjustment
Apttus
6.9
Zuora
Purchase history and open contracts
Apttus
6.1
Zuora
Guided selling/Sales portal
Apttus
5.2
Zuora
CPQ reporting & analytics
Apttus
5.7
Zuora
CPQ-CRM integration
Apttus
7.6
Zuora
Attachments to quotes
Apttus
5.9
Zuora

Pros

  • The perceived power strength is that it is supposed to contain CPQ, Contract Management, Document generation and template manipulation, and cash/invoice process all in one wrapped package.
  • It was developed on the Force.com platform.
  • They provide multiple releases of their product per year.
No photo available
  • Zuora makes it easy to set up various billing plans
  • Zuora is powerful enough to meet the demands of most billing models and methods
  • Zuora connects with Salesforce so sales reps never need to log into Zuora ever
  • Zuora has good documentation, allowing the technical team to execute
Tim Chingos profile photo

Cons

  • Mobile app, if there's any.
  • Better response in high-peak circumstances (like quarter end). This could have been a salesforce.com issue, but honestly, everything else worked just fine.
  • Reporting. It would be great to be able to see how many of my reps requested discounts and compare that to the standard quotes they can build.
Alejandro A. Cabral profile photo
  • Zuora's basic email support can be very generic and lacking overall
  • The REST API and SOAP API are not comparable, making some development needs very challenging to meet
  • Zuora, like any complex software, requires close oversight and ownership, as there are tons of settings and things to configure
Tim Chingos profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
We have seen great results. 25% reduction in cost, 40% improvement in process efficiency, 60% increase in velocity of signed contracts.
Greg McLaughlin profile photo
Zuora8.3
Based on 13 answers
Engagement of the customer support team in developing our calculated fields and metrics is the key determinant of renewal.
No photo available

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
Zuora7.0
Based on 17 answers
Zuora is super for business growth
Vivek Chaturvedi profile photo

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
Zuora9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH profile photo

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available
Zuora6.9
Based on 12 answers
The response is on time as promised and always on point.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Zuora9.3
Based on 2 answers
It is useful.
RINKU SINGH profile photo

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
Zuora7.0
Based on 2 answers
It was reliable.
RINKU SINGH profile photo

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
Zuora7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan profile photo

Alternatives Considered

More robust than the competition from what I hear. I was not here when Steelbrick was installed
No photo available
Zuora allows various finance staff to perform the invoicing function. As everything is set up in a standard way it is easy to teach staff how to use. The process allows staff to get on with month end invoicing very quickly. Also when customers have enquiries it is very easy to find invoices and billing info.
Daniela Scarpa profile photo

Return on Investment

  • Time saved by senior leadership reviewing and approving quotes, 90% of the process is automated and can't be messed up by reps
  • Accounting is now friendly with sales, not a the opposite
  • Customer satisfaction with the purchasing process is up, no slipped deals due to mistakes by the reps on quotes causing delays in end of quarter deals
Tim Johnson profile photo
  • It has helped us provide more creative pricing and discounting offers to our consumers.
Sri Rajan profile photo

Screenshots

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zuora

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details