Aralco Inventory Management vs. ShipStation

Aralco Inventory Management is well suited for a retail operation with one or two locations that is expanding to 5+. At that point, there is small enough start-up costs and significant benefits available for this software to assist a company with the inventory and POS challenges associated with rapid growth. Aralco Inventory Management is also particularly helpful for retail companies that have complicated sales orders or a sales fulfillment time that is longer than a day or a week.

Incentivized

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Incentivized

• Retail focus
• Single source for all inventory control requirements
• Power-to-cost ratio
• Training package

Incentivized

• Integration: It works so well I forget that it is a 3rd party solution sometimes.
• Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
• Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Incentivized

• Lengthy set-up process that requires strong management
• High base hardware requirements (can't be used with just a phone, for instance)
• Inventory forecasting is not linked to any external or macro forces

Incentivized

• For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
• Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
• The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)

Incentivized

I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.

Incentivized

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.

Incentivized

• Short training time reduced costs and increased sales which increased ROI
• Less downtime which reduced costs and increased ROI
• Good customer support which boosts employee morale which leads to efficiencies and higher sales which increased ROI

Incentivized

• It saves a lot of time being able to import the customer data.
• It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
• It can save data such as your most common box sizes.

Incentivized