What users are saying about
6 Ratings
6 Ratings
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Score 6.5 out of 101
33 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Aras PLM

Aras PLM works for our company, yet I don't have experience with any other software system. The system does not refresh and update quickly. Often times users need to force a refresh or logout and logon to verify changes and updates. The Lock and Unlock feature needs getting used to.
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman profile photo

Feature Rating Comparison

Sales Force Automation

Aras PLM
Infor CloudSuite CRM
7.7
Customer data management / contact management
Aras PLM
Infor CloudSuite CRM
8.4
Workflow management
Aras PLM
Infor CloudSuite CRM
9.8
Territory management
Aras PLM
Infor CloudSuite CRM
5.4
Opportunity management
Aras PLM
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Aras PLM
Infor CloudSuite CRM
5.4
Contract management
Aras PLM
Infor CloudSuite CRM
5.7
Quote & order management
Aras PLM
Infor CloudSuite CRM
7.3
Interaction tracking
Aras PLM
Infor CloudSuite CRM
9.8
Channel / partner relationship management
Aras PLM
Infor CloudSuite CRM
9.2

Customer Service & Support

Aras PLM
Infor CloudSuite CRM
8.3
Case management
Aras PLM
Infor CloudSuite CRM
10.0
Call center management
Aras PLM
Infor CloudSuite CRM
5.0
Help desk management
Aras PLM
Infor CloudSuite CRM
10.0

Marketing Automation

Aras PLM
Infor CloudSuite CRM
2.5
Lead management
Aras PLM
Infor CloudSuite CRM
4.0
Email marketing
Aras PLM
Infor CloudSuite CRM
1.0

CRM Project Management

Aras PLM
Infor CloudSuite CRM
4.2
Task management
Aras PLM
Infor CloudSuite CRM
7.0
Billing and invoicing management
Aras PLM
Infor CloudSuite CRM
3.6
Reporting
Aras PLM
Infor CloudSuite CRM
2.0

CRM Reporting & Analytics

Aras PLM
Infor CloudSuite CRM
4.2
Forecasting
Aras PLM
Infor CloudSuite CRM
3.6
Pipeline visualization
Aras PLM
Infor CloudSuite CRM
7.0
Customizable reports
Aras PLM
Infor CloudSuite CRM
2.0

Customization

Aras PLM
Infor CloudSuite CRM
8.5
Custom fields
Aras PLM
Infor CloudSuite CRM
9.8
Custom objects
Aras PLM
Infor CloudSuite CRM
7.0
Scripting environment
Aras PLM
Infor CloudSuite CRM
7.2
API for custom integration
Aras PLM
Infor CloudSuite CRM
10.0

Security

Aras PLM
Infor CloudSuite CRM
9.8
Single sign-on capability
Aras PLM
Infor CloudSuite CRM
10.0
Role-based user permissions
Aras PLM
Infor CloudSuite CRM
9.7

Social CRM

Aras PLM
Infor CloudSuite CRM
3.5
Social data
Aras PLM
Infor CloudSuite CRM
4.0
Social engagement
Aras PLM
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Aras PLM
Infor CloudSuite CRM
2.9
Marketing automation
Aras PLM
Infor CloudSuite CRM
3.0
Compensation management
Aras PLM
Infor CloudSuite CRM
2.7

Platform

Aras PLM
Infor CloudSuite CRM
5.0
Mobile access
Aras PLM
Infor CloudSuite CRM
5.0

Pros

Aras PLM

  • Aras PLM definitely controls documents and provides the approval levels needed to be compliant.
  • Aras PLM makes organizing and structuring libraries logical and intuitive.
  • The search tools in Aras PLM provides quick and efficient access to documents
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly profile photo

Cons

Aras PLM

  • Aras PLM uses terms and labels that can be confusing like Subsystem / Subsystem Version, Project Record Number (PRN). Companies need to understand these terms and develop business processes to set user standards.
  • I personally use Aras PLM to manage information technology project documents. In my opinion, Aras PLM is more geared to product and engineering. I would like to see a general project management Aras PLM version with terms and labels that I am familiar with.
  • The description field should be made required. Many of our engineers have created records and left that blank because it was not required. This would help with the context or background of each record.
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne profile photo

Likelihood to Renew

Aras PLM

Aras PLM 9.0
Based on 1 answer
Our company is moving from repositories like IBM Notes, MS Sharepoint, and plain network file share directories to a more controlled system of recordd like Aras PLM.
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
No photo available

Usability

Aras PLM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry profile photo

Support

Aras PLM

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Alternatives Considered

Aras PLM

Our company developed numerous IBM Lotus Notes databases to perform document control. Aras PLM is the better choice to IBM Notes databases and home grown databases.
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell profile photo

Return on Investment

Aras PLM

  • Aras PLM has kept our company compliant and on the right side of audits with the Food and Drug Administration (FDA).
  • Aras PLM keeps our project document history readily available and works well without stage gate review and approval processes.
Tony Morales, PMP, CSM profile photo

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
No photo available

Pricing Details

Aras PLM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aras PLM
6.0
Infor CloudSuite CRM
8.3

Likelihood to Renew

Aras PLM
9.0
Infor CloudSuite CRM
9.0

Usability

Aras PLM
Infor CloudSuite CRM
7.8

Reliability and Availability

Aras PLM
Infor CloudSuite CRM
9.0

Support

Aras PLM
Infor CloudSuite CRM
8.0

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