What users are saying about
3 Ratings

ConnectWise Manage

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206 Ratings
3 Ratings
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Score 6.8 out of 101

ConnectWise Manage

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206 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ArchiOffice

ArchiOffice is great for our firm in the sense that I can track my time throughout the work day and see how the project is doing as a whole compared to the budget we set in place. ArchiOffice would be more useful for my position in the company if I could see the hours spent by other team members on the same project to better manage the time spent on the project and to better make informed decisions on creating future proposals.
Heather Wiebe profile photo

ConnectWise Manage

Great as an MSP or company that extends credit to all clients and works remotely or onsite at client locations collecting payment through checks. Is horrible for any sale to be made on demand in a retail setting or repair shop where clients come to you and pay with cash or credit card.
William Stasak profile photo

Feature Rating Comparison

Project Management

ArchiOffice
4.7
ConnectWise Manage
Task Management
ArchiOffice
3.1
ConnectWise Manage
Resource Management
ArchiOffice
3.0
ConnectWise Manage
Gantt Charts
ArchiOffice
3.0
ConnectWise Manage
Scheduling
ArchiOffice
3.0
ConnectWise Manage
Workflow Automation
ArchiOffice
4.0
ConnectWise Manage
Team Collaboration
ArchiOffice
3.0
ConnectWise Manage
Support for Agile Methodology
ArchiOffice
4.0
ConnectWise Manage
Support for Waterfall Methodology
ArchiOffice
4.0
ConnectWise Manage
Document Management
ArchiOffice
5.8
ConnectWise Manage
Email integration
ArchiOffice
3.0
ConnectWise Manage
Mobile Access
ArchiOffice
4.0
ConnectWise Manage
Timesheet Tracking
ArchiOffice
9.0
ConnectWise Manage
Change request and Case Management
ArchiOffice
7.0
ConnectWise Manage
Budget and Expense Management
ArchiOffice
9.9
ConnectWise Manage

Professional Services Automation

ArchiOffice
8.6
ConnectWise Manage
Quotes/estimates
ArchiOffice
5.0
ConnectWise Manage
Invoicing
ArchiOffice
9.9
ConnectWise Manage
Project & financial reporting
ArchiOffice
9.9
ConnectWise Manage
Integration with accounting software
ArchiOffice
9.8
ConnectWise Manage

Incident and problem management

ArchiOffice
ConnectWise Manage
7.3
Organize and prioritize service tickets
ArchiOffice
ConnectWise Manage
8.1
Expert directory
ArchiOffice
ConnectWise Manage
6.6
Subscription-based notifications
ArchiOffice
ConnectWise Manage
6.1
ITSM collaboration and documentation
ArchiOffice
ConnectWise Manage
6.2
Ticket creation and submission
ArchiOffice
ConnectWise Manage
8.3
Ticket response
ArchiOffice
ConnectWise Manage
8.5

Self Help Community

ArchiOffice
ConnectWise Manage
6.8
External knowledge base
ArchiOffice
ConnectWise Manage
7.0
Internal knowledge base
ArchiOffice
ConnectWise Manage
6.6

Multi-Channel Help

ArchiOffice
ConnectWise Manage
7.1
Customer portal
ArchiOffice
ConnectWise Manage
7.3
IVR
ArchiOffice
ConnectWise Manage
6.0
Social integration
ArchiOffice
ConnectWise Manage
6.1
Email support
ArchiOffice
ConnectWise Manage
7.7
Help Desk CRM integration
ArchiOffice
ConnectWise Manage
8.3

Pros

  • ArchiOffice helps me manage my time throughout the work day.
  • ArchiOffice helps me to understand how much time I have allocated to each client and to give me a realistic view on how long each task actually takes.
  • ArchiOffice gives me a breakdown of the time and expenses our company has allocated to each project.
Heather Wiebe profile photo
  • We particularly like the ticketing system for our help desk, and how it keeps track of billable/non billable hours. This helps at the end of the month for invoicing and for seeing where we may need to tweak our contracts with our clients.
  • The Workflows also make my job must easier and tasks that much easier to manage. The automation is great.
  • The integration of different application, such as having our help desk calls attached to tickets is an added benefit so that we can better keep track of our time spent with customers.
Dean Lause profile photo

Cons

  • I would like to see more of a scheduling component, to manage projects across our project team.
  • I would like to receive a notification if a project is going over budget.
  • I have to remember to double click to clear a contact, or the contact will be overridden.
Heather Wiebe profile photo
  • ConnectWise does a good job of adding features. However, the reporting in ConnectWise still falls short and has not been addressed since we have been on the platform. Originally, our instance of ConnectWise was on premise, so we could link it to SQL and create some custom, real-time reporting. We are now on the hosted model, and this limits our ability to enhance this shortcoming. I would also like to see some easier ways to setup dashboards for financial performance, agreement profitability, ticket management, SLA performance and enforcement, and resource utilization.
  • I would like the integration with appointments in ConnectWise to be deeper with Outlook. For example, I would like to be able to invite outside parties to appointments created in ConnectWise, and not have to send a second appointment from Outlook. I understand this is coming on the Roadmap, but it has been needed for some time and cannot get here quick enough.
  • I would like to see some additional ability to delete purchase approvals that are not needed. Currently, to remove these from the approval screen, we have to approve them, create the PO, receive the items, and then do an inventory adjustment to reverse the receipt.
Greg Hardy profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
The product works awesomely. The only factors holding back a 10 star rating are some of the upgrades that I believe are necessary. Namely, active directory integration for the customer portal is a feature that is long overdue. AD integration on the technician side should also be made available for subscribers of the cloud hosted solution.
Nicolas Poague profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.0
Based on 10 answers
best support I've every experienced!
Ray Graham profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.6
Based on 7 answers
They're online training courses, specifically the online videos, are very professionally done and are kept up to date.
Nicolas Poague profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

I love Harvest, especially compared to Archioffice. It's very intuitive, simply designed and easy to use. Perhaps the billing isn't as robust or customizable as Archi, but I would take it over Archi any day.
No photo available
I just felt that ConnectWise was more intuitive than the other PSA solutions that I evaluated.
Greg Hardy profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 6 answers
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
Graham Green profile photo

Return on Investment

  • ArchiOffice helps us manage our day to day time.
  • I would like ArchiOffice to manage future time better with project time projections.
  • ArchiOffice helps us manage our monthly expenses.
Heather Wiebe profile photo
  • Positive: Tighter time tracking. Negative: You have to track your time. I say this not to be funny but to underscore that the system only works if you use it properly. It's a cultural change that is sometimes hard to make depending on the type of company culture you have before you implement.
  • Positive: It is my memory. When you scale your company you lose the ability to remember everything you need to do and when you need to do it. There are just too many things to keep track of. ConnectWise if used properly will help keep you focused and on track.
  • Negative: I'm not sure the people who create ConnectWise actually use the software and if they do the use it in a very very basic manner. There are things that we are having to do with custom reports that have lowered my ROI.
  • Negative: Costs. We are nearly 50 people and the costs of Quosal, LabTech, ConnectWise, ScreenConnect and the beat goes on is becoming too high. I think ConnectWise really needs to reconsider its pricing model and start giving larger companies some kind of quantity discount.
Claude Bethea profile photo

Pricing Details

ArchiOffice

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

ArchiOffice More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information