What users are saying about
30 Ratings
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Score 6.6 out of 100
57 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Arcserve Backup

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
Anonymous | TrustRadius Reviewer

Carbonite Server

A key question is, "how much critical data needs to be backed up?". A follow-up question might be, "what impact would it have on your business and reputation if you were to lose this data or take more than a few days to recover?"If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
Shea Taylor | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Arcserve Backup
Carbonite Server
7.9
Universal recovery
Arcserve Backup
Carbonite Server
8.3
Live recovery
Arcserve Backup
Carbonite Server
8.2
Recovery verification
Arcserve Backup
Carbonite Server
7.9
Business application protection
Arcserve Backup
Carbonite Server
7.8
Multiple backup destinations
Arcserve Backup
Carbonite Server
7.8
Incremental backup identification
Arcserve Backup
Carbonite Server
8.4
Backup to the cloud
Arcserve Backup
Carbonite Server
9.5
Deduplication and file compression
Arcserve Backup
Carbonite Server
7.6
Snapshots
Arcserve Backup
Carbonite Server
6.3
Flexible deployment
Arcserve Backup
Carbonite Server
7.9
Management dashboard
Arcserve Backup
Carbonite Server
7.5
Platform support
Arcserve Backup
Carbonite Server
7.5
Retention options
Arcserve Backup
Carbonite Server
7.7
Encryption
Arcserve Backup
Carbonite Server
8.5

Pros

Arcserve Backup

  • Arcserve Backup has many offerings to fit many business sizes and needs.
  • It offers excellent features like dedupe, high availability, DR, and BMR.
  • Arcserve Backup sales and technical support is good to work with.
  • Very nice reseller program and benefits.
Robert Guy | TrustRadius Reviewer

Carbonite Server

  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
Timika Hite | TrustRadius Reviewer

Cons

Arcserve Backup

  • Has a steep learning curve to the product, if not experienced in backup solutions.
  • Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.
Rob Bates | TrustRadius Reviewer

Carbonite Server

  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Arcserve Backup

Arcserve Backup 10.0
Based on 2 answers
Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
Anonymous | TrustRadius Reviewer

Carbonite Server

Carbonite Server 4.8
Based on 6 answers
We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
Anonymous | TrustRadius Reviewer

Usability

Arcserve Backup

No score
No answers yet
No answers on this topic

Carbonite Server

Carbonite Server 5.5
Based on 1 answer
Product needs a lot of improvements in some features like Cloud and Reporting.
Anonymous | TrustRadius Reviewer

Support Rating

Arcserve Backup

Arcserve Backup 9.0
Based on 1 answer
Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
Robert Guy | TrustRadius Reviewer

Carbonite Server

Carbonite Server 5.5
Based on 1 answer
Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
Anonymous | TrustRadius Reviewer

Implementation Rating

Arcserve Backup

No score
No answers yet
No answers on this topic

Carbonite Server

Carbonite Server 6.4
Based on 1 answer
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Arcserve Backup

We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
Anonymous | TrustRadius Reviewer

Carbonite Server

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
Robb Glietz | TrustRadius Reviewer

Return on Investment

Arcserve Backup

  • Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.
Jerry Shakal | TrustRadius Reviewer

Carbonite Server

  • For a small firm, it has outsourced an important element to support our business continuity.
  • Email archiving was something we couldn't keep up with an EVault type of solution. We have more control of our file storage size than email, so we felt we were paying too much to archive spam and solicitations than important business communication. We went to a Google solution which was extremely cost effective and with more features.
Eric Romaine | TrustRadius Reviewer

Screenshots

Pricing Details

Arcserve Backup

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Carbonite Server

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Arcserve Backup
8.5
Carbonite Server
9.0

Likelihood to Renew

Arcserve Backup
10.0
Carbonite Server
4.8

Usability

Arcserve Backup
Carbonite Server
5.5

Support Rating

Arcserve Backup
9.0
Carbonite Server
5.5

Implementation Rating

Arcserve Backup
Carbonite Server
6.4

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