Likelihood to Recommend Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
Read full review Durva Phoenix is well suited for the VMware platform and has great restore functionality during disaster recovery. We use a different VM platform so our disaster recovery has a longer timeline if there is a critical failure as we need to get a base OS loaded before we can restore the VM data to it. This is the tradeoff between an expensive VM platform and a near free VM platform. Druva Phoenix is well suited to file version recovery if a previous data state is required by your employees or customers. Very quick to restore.
Read full review Pros Arcserve Backup has many offerings to fit many business sizes and needs. It offers excellent features like dedupe, high availability, DR, and BMR. Arcserve Backup sales and technical support is good to work with. Very nice reseller program and benefits. Read full review The best part about Druva is that you deploy, which is fairly easy especially with your technical rep being available for the whole process, and then you let the system do your work. If a backup fails I get a report, there is no need to check it every day or even weekly. The file server backup is great. Searching is easy and the capability to pull back a full folder or individual file makes life a lot easier to support my end users. Read full review Cons Has a steep learning curve to the product, if not experienced in backup solutions. Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking. Rob Bates Public & Private Cloud Senior Engineer
Read full review The UI is good, but a bit inconsistent. Some types of backups are shown differently to others. It never gets in the way, but a bit more consistency would be good. The system is usage based, which is understandable, but a shock after using inSync, their other backup product, which is not. Careful planning and thought is needed if you are on a tight budget Read full review Likelihood to Renew Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
Read full review Usability Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Read full review Support Rating Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
Read full review It's been pretty easy to get a hold of the Support team and they work well to resolve our issues. I wish I could email support directly (which we used to be able to do) versus having to login to the console and report an issue from there, that's a feature I'd like to see brought back but otherwise, their Support team is pleasant to work with.
Read full review Alternatives Considered We use
Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
Read full review Druva stacks up well against its competitors. I do not remember it being at a disadvantage in any category. Phoenix couldn't provide message-level restore on an on-premise Exchange server but after we moved to the cloud that requirement went away.
Read full review Return on Investment Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape. Read full review This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings. Read full review ScreenShots Druva Phoenix (UNPUBLISHED) Screenshots